The Future of Applications: Three Strategies for the High-velocity, Software-driven Business

Jul 01, 15 The Future of Applications: Three Strategies for the High-velocity, Software-driven Business

Posted by in Business, Enterprise, Outsourcing

Software is a key driver of differentiation and innovation. Software strategies are quickly becoming business strategies. For companies to adapt to this high-velocity, software driven world, they need to not only change the way they design, build and use applications but also to adopt a new operating model to sustain business advantage and gain ground on the competition. Redefining the business of applications for today’s marketplace challenges can open doors to new revenue streams and markets. In a report titled “The Future of Applications: Three Strategies for the High-velocity, Software-driven Business”, Accenture features a comprehensive analysis of the business of applications and introduces three new application strategies to help companies shape their future and lead their industries. The report also discusses the new operating model needed to help business and IT drive business strategy, jointly and continuously, with software. Below is an outline of the three new application strategies: • Liquid applications: To compete based on agility and speed, companies can no longer afford complex, lengthy and expensive coding of applications, or massive, multi-year system implementations. What’s needed is a new way to build software—faster, flexible and more liquid—with reusable components that allow for the rapid assembly of applications in support of dynamic business needs. This approach requires modular architectures, next-generation integration techniques and a cloud-first, mobile-first mindset. Engineering innovations such as Agile and DevOps further accelerate development and deployment. • Intelligent applications: Companies need to embed software intelligence everywhere to manage growing volume, velocity and complexity, and to maximize the business value of internal and external data—including that from the physical world. Software intelligence is made possible by an influx of data, processing power and advances in data science such as natural language processing, machine learning and cognitive computing. Thanks to these advancements, applications can automate routine tasks, improve business and IT processes through integrated analytics and ultimately govern themselves. • Connected applications: To grow revenue and defend their market position, companies will need to create new competitive frontiers using software. Doing so...

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Philippine Startup Salarium Wins Seedstars World Finals in Switzerland

Feb 05, 15 Philippine Startup Salarium Wins Seedstars World Finals in Switzerland

Posted by in Business, Outsourcing

Philippines startup Salarium emerged as the grand winner for the second edition of Seedstars World, competing against 35 other startups from different countries around the world in the finals. Salarium, which offers payroll solutions for emerging markets will receive $500K in equity funding. Other finalists include Peruvian travel platform Busportal, Nairobi’s OkHi, the Brazilian hardware device Ploog, Yerevan learning management system Sololearn, and casual gaming studio The Other Guys from Argentina. Salarium earlier received a funding via Seedstars World Crowd Fund, which allows European investors to invest with a minimum of 100£ when they qualified for the semi-final round of the competition. 5 out of 10 startups who qualified for the semi-final round were from Asia. These startups consist of Singapore’s 6Degrees, a self updating phone book, crowd sourcing concert organizer Krowdpop from Seoul, India’s Scandid app for geolocalized savings and discounts, Bangkok’s Washbox24, an automatized laundry service and Philippine payroll service Salarium. Visit http://www.seedstarsworld.com/ for more on the Seedstars World Finals Related posts: No related...

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Australian software firm Atlassian expands in PH

Jan 24, 15 Australian software firm Atlassian expands in PH

Posted by in Business, Outsourcing

Multi-million dollar software firm Atlassian has expanded operations in the Philippines by opening a new site located at the financial district of Bonifacio Global City in Taguig, Metro Manila. The Philippine office is now the sixth site for the Aussie tech company which has offices in San Francisco (California), Austin (Texas), Amsterdam (Netherlands), Yokohama (Japan), and its headquarters in Sydney Australia. Atlassian provides tracking, collaboration, communication, service management and development products to more than 40,000 organizations including Citigroup, eBay, Coca-Cola, Netflix and NASA. Bennieson Co, head of Atlassian’s shared services division in the Philippines, said the new office in Manila is part of its global expansion strategy and will focus on expanding the company’s human resources, finance, systems support and customer service divisions. “The Philippines’ bustling economy, proximity to mainland Asia and highly talented knowledge base make it a great place for software companies to grow their global business,” Co said. “Opening our first office in the country is just one of many milestones we are eyeing here this year.” Now on its 13th year, Atlassian has 1000 employees globally. Its local office in Manila has 40 employees and is expected to double by July. Atlassian recorded a total of $215 million revenue for its fiscal year ending June 30, 2014, a 44 percent increase over the previous year of $149 million. Learn about Atlassian’s products including JIRA, Confluence, HipChat, Bitbucker and Stash at http://atlassian.com   Related posts: No related...

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Program the Future: The Accenture Technology Campus Challenge Winners

Feb 07, 14 Program the Future: The Accenture Technology Campus Challenge Winners

Posted by in Featured, Mobile, Outsourcing, Tech News

Here are the winners of Accenture Philippines’ Program the Future Technology Campus Challenge. Launched last December, the competition gathered IT, Computer Science and Engineering students from different schools and universities to design and develop mobile applications that will help improve the Philippines’ education system. Nine teams – four (4) teams from De De La Salle University (DLSU), two (2) teams from University of Sto. Tomas (UST), two (2) teams from Mapua Institute of Technology (Mapua) and one (1) team from the University of the Philippines (UP) – Diliman showcased their coding skills during the interschool competition. Each team is composed of three students and one faculty adviser. All teams were required to submit their entries, consisting of five-minute concept video/storyboard showing how their app can help improve the country’s education system, and the source code. A panel of judges that includes Accenture’s top executives and key officials from DOST, DepEd and CHED chose the top 5 mobile app based on design and user experience (40 percent), technical design, innovation and implementation (40 percent), and relevance to the theme (20 percent). The top 5 teams get to take home the following prizes: Grand Champion – Trophy and Apple MacBook 13” or Php 200,000 worth of gadgets, and Php 50,000 for the school 1st Runner-up – Trophy, IdeaPad Yoga 13” Convertible Ultrabook or Php 150,000 worth of gadgets 2nd Runner-up – Trophy and Php 100,000 worth of gadgets. 4th and 5th finalists – Honorable Mention, and Php 50,000 worth of gadgets each Special People’s Choice award – To the mobile application that tops the public voting on Facebook and the campus roadshows.  Below are the winning teams and their mobile apps: Grand Champion Team CodeUP University of the Philippines – Diliman Romelio P. Tavas, Jr. Acezon Rhay E. Cay Christine C. Balili Adviser: Philip Christian C. Zuniga JuanderLab is an app that aims to revolutionize the way Chemistry is taught, through a virtual laboratory. After being named the competition’s Grand Champion, Team CodeUP had this to say to...

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Jabra Announces Headset for Contact Centers

Jabra, the Danish headset brand and the preferred headset choice of leading contact centers worldwide recently launched the Jabra BIZ 2300.   Designed to cope better with changes in the contact center industry, the Jabra BIZ 2300 features HD Voice/Wideband speaker performance and best-in-class noise cancellation. The Jabra BIZ 2300 is lightweight yet sturdy and is designed to provide a comfortable fit all day long. The Jabra BIZ 2300 features a 360 degree rotating break proof boom arm and Kevlar-reinforced cord allowing the headset to withstand the rigors of daily use in a contact center. “We understand that contact centre agents are our brand ambassadors as they live with the product all day every day, so we at Jabra set ourselves the challenge to develop an audio device with best-in-class sound performance, built-to-last durability, which is light and exceptionally comfortable for them. Today we are happy to release the Jabra Biz 2300 specifically for all the call centre agents” Mark Leigh, President of Jabra Asia Pacific.  The Jabra BIZ 2300 is now available through Jabra’s authorized partners, Comlan Incorporated and WordText Systems. Visit Jabra’s website for more on Jabra’s contact center solutions.   Related posts: Smart M2M Pharma gives med reps a reason to own a...

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PLDT unveils cloud-based Contact Center service

If you want to start your own contact center company, or want to add a contact center operations in your company without having to outsource or spend a lot on capital expenditures, PLDT has something that might just suit your needs. Launched a few days ago, PLDT’s Cloud CCaaS or Contact Center as a Service is the first cloud-based Contact Center service in the country. This service provides software licensing through the cloud as well as managed ICT for contact center requirements. It is a cost-effective solution for application licensing by charging on a per-minute or per-use, per-application basis which should reduce operational costs as well. It also allows for rapid scaling of applications and softwares based on the demands of your business. PLDT Cloud CCaaS provides enterprises’ contact center operations with vital applications including conversational and PCI-compliant interactive voice response (IVR), Automatic Call Distribution (ACD) and Reporting and Call recording. Also available are Remote office, agent performance, and Professional services for a seamless integration of back-office applications from multiple platforms. Applications are housed in PLDT’s fortified network of world-class VITRO data centers which is a future-proof network that ensures security and reliability. “With the PLDT Cloud, organizations avoid the long, painful steps of infrastructure purchasing and installation. PLDT’s cloud-based Contact-Center-as-a-Service introduces a revolutionary solution for BPOs in terms of needed flexibility and scalable performance,” said PLDT FVP and Head of PLDT ALPHA Enterprise Juan Victor I. Hernandez on PLDT’s call center solution for cloud-based efficiency. Related posts: Dell Global Contact Centers to Close Operations? Philippines is global number one in voice BPO...

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Convergys bags BPO Company of the Year title at International ICT Awards

Convergys, a global leader in customer management and the country’s largest private employer, has been named BPO Company of the Year at the International ICT Awards. This is the second time for Convergys to receive the award.  The recognition encompasses all aspects of business management excellence, such as financial and operational performance, depth and breadth of services, client and employee growth, company leadership, as well as social responsibility.  Convergys was also a finalist for BPO Employer of the Year. Above photo shows Convergys Vice President for Operations Deployment Rain Tan (4th from L) holding the BPO Company of the Year Award.  With him are Convergys (L-R) Senior Manager for Accounting Roland Ngo, Executive Administrator Rina Ordoñez, Senior Manager for Procurement Marion Hernandez, HR Director Hans Montenegro, Senior Administrator Jennifer del Rosario, Employee Communications Manager Ria Salvana and Senior Manager for Employee Communications Hanica Pacis. The International ICT Awards is organized annually to honor the achievements and contributions of BPO companies, individuals and the overall industry to the Philippines and the international business community. Related posts: Convergys to add 3,600 new employees Cognizant opens second delivery center in the Philippines Russian software solutions vendor Noda expands to the Philippines Outsourcing firm EXL launches Healthcare...

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Outsourcing firm EXL launches Healthcare Academy

ExlService Holdings, Inc., a leading provider of outsourcing and transformation services, announced the launch of EXL’s Healthcare Academy in Manila, Philippines, to scale its clinical and utilization management capabilities for health insurers and providers. “Many studies predict a coming shortage of healthcare professionals in the U.S., and EXL brings together a global network of doctors, nurses and analysts to support insurers and providers tasked with simultaneously improving outcomes and reducing costs,” said Rembert De Villa, Executive Vice President, Head of Insurance and Healthcare and Chief Strategy Officer of EXL. “Servicing the healthcare industry requires in-depth, specialized skills. With this academy, EXL will deepen our expertise and broaden our range of services designed to help companies meet their goals in such an important industry.” EXL currently serves the healthcare industry with more than 500 nurses and doctors with clinical experience. To ensure that Healthcare Academy continues to develop the company’s industry expertise, EXL has partnered with U.S. certification and training institutions such as Boston Reed College and the National Healthcareer Association (NHA). Additionally, EXL associates will benefit from hands-on clinical experience from Manila Doctors, a local teaching hospital. “As a professional services firm, EXL has the infrastructure to bring together a global network of talent for our clients that they would not otherwise be able to access,” said Jaideep Pradhan, Senior Vice President, Operations and Head of Philippines Business, EXL Service. “With the Philippines having already established itself as a healthcare center of excellence, this academy will further support our strategy of providing services that support utilization management, clinical cost containment and predictive modeling that can improve planning.” EXL has already demonstrated its ability to incorporate specialized industry training into its service delivery. An example of this is the company’s Insurance Academy, founded in 2009 to develop capabilities for property and casualty, life and annuity, and health insurers in the U.S. and UK. Partnering with organizations such as the American Institute for Chartered Property Casualty Underwriters and LOMA, a life insurance association, more than 20,000...

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Russian software solutions vendor Noda expands to the Philippines

You know our country’s economy is booming when companies from  not-your-usual countries want to set up shop here. Such is the case of leading Russian software solutions developer Noda who recently announced their expansion to the Philippines. The company’s interest in the Philippines was immediately announced after the conclusion of the APEC 2012 summit in Vladivostok, Russia. This expansion follows the company’s achievements in the BPO industries in Eastern Europe and Central Asia. Noda is ranked third when it comes to software solutions used in Central Asia and Eastern Europe (after Cisco and Avaya), and has recently registered positive business growth compared to its rivals. For 2012, Noda has an 8% share in the Russian market for implemented workplaces, and 13% for solutions in outsourced contact centers. Noda has recently registered a 40% growth in the Russian BPO sector, bigger than the registered growth of the entire sector in 2011. Our unique approach for contact centers can really benefit Philippine contact centers. Our solutions can cut operational and maintenance expenses and, at the same time, enable these centers to provide high-quality service,” Andrey Zaitsev, Noda’s CEO, said. Noda sees the country as rapidly growing and exciting new market to explore and thrive in. According to the Business Processing Association of the Philippines (BPAP), the country is now ranked second (and projected to be the first by 2016) in voice services, and has come in second for non-voice and complex services, trailing behind India. The past year saw the Philippine BPO industry rake in US$11 billion in earnings, employ 683,000 individuals, and oversee more than 700 BPO centers and global in-house contact centers. Additionally, the BPI industry is poised to grow up to 20% more by 2016, with an overall value of USD$25 billion. “All of these things made the Philippines the most attractive option for us,” Zaitsev explained. “We don’t just offer call management solutions to Philippine contact centers; we also provide solutions to help manage the contact centers themselves.” Related posts: Dell Global...

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Cognizant opens second delivery center in the Philippines

Cognizant, a leading provider of information technology, consulting, and business process outsourcing services, today announced that it has expanded its presence in the Philippines with the opening of a new delivery center in Pasig City, Metro Manila. The center, located in the IT-BPO services hub, Ortigas Center, will accommodate approximately 1,000 professionals, and will deliver a full range of applications, IT infrastructure, and business process services to global clients in the financial services, healthcare, manufacturing and logistics, retail, hospitality, telecommunications, and consumer goods industries. Cognizant started operations in the Philippines in December 2009 to provide business process services to global clients, and has since grown to more than 700 professionals delivering a broad range of services from the company’s existing facilities in Manila. In April 2011, Cognizant won the prestigious Philippines’ International ICT Award for Best New BPO Locator of the Year. Cognizant is working closely with academia in the Philippines to develop talent across a full range of services, and has an active campus recruitment program in the country. As part of its corporate social responsibility program, Cognizant is running several community initiatives. Key among them are conducting classes, setting up libraries, and organizing health camps in local schools to develop talent at the grassroots level. The company has also adopted Eusebio C. Santos Elementary School, a public school located in Taguig. Related posts: No related...

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