Aug 11, 2005
Posted by AnP in Outsourcing | 17 Comments
Dell Call Center in the Philippines
With Dell signing on, the Philippines has just scored well in it’s bid to ride the outsourcing boom.
Dell, the world’s largest computer systems company, has announced that they will open a call center in Metro Manila early next year. With the RCBC Plaza Tower in Makati City as the base of recruitment and training operations, Dell will be hiring around 700 technical support and customer service agents to staff the new Dell Call Center which will begin operations in February 2006.
With the number of skilled English-speaking Filipinos, I am not surprised why the Philippines was chosen by Dell for their call center needs.
If you are interested in applying, head on to the Dell Website.
Trackbacks/Pingbacks
- Call Center Malls: SM and Robinsons -- Pinoy Tech Blog - The Philippines’ Premier Technology Blog - [...] Dell is currently training its team after moving out of other call center providers. [...]
So is this the reason why they’re trying to wiggle their way out of E-Telecare, the biggest supplier of BPO/Call center specialists to Dell for the last 3-4 years?
Why not open a separate category in Pinoy Tech Blog for “Offshoring” or “Outsourcing”? The Philippines right now is no. 2 in that area and many readers would love to read articles and write ups such as this.
Great work! AnP!
oh.my.
i didn’t even know that they previously used e-telecare.
probably they were initally just trying it out. i assume that dell’s inital number of 700 call center support staff is a lot bigger than what they sub-contracted with e-telecare.
anyone knows more about this? the story behind this recent development?
Here’s the feed from AP. Ironic considering they don’t have sales/support here!
so any updates if Dell will closed its account with Etelecare ?
i think dell will close its account, seems to be the logical conclusion
Surprising to know that Dell has hsifted to Phillipines. Are you sure Dell used TeleCare before?
For outsourcing voice, chat, email or back-office support, visit the website of Aumenta Call Center, India.
http://www.aumenta.cc
i miss dell! why did they pull out dell acct in teleperformance? we are performing a lot and we give our very best! and we compete with the internal sites of dell.
dell is still in etelecare and they are here to stay..that’s because etelecre provides them the best of breeds of technical support agents.
I am an etelecare employee up untill now but I am not underl Dell accout.
I can attest to you that up until now, etelecare has a technical account for based in makati and libis…..and as a matter of fact the program is ramping up….
Im a dell tech support for wireless. Been with etelecare more than a year. Yes dell is still with etelecare cuz we rock.
Well i used to be a Dell tech @ Etelecare as of Nov 11th of 2008 they were bought out bu Ayala & Providence & the Dell account sent overseas to the Philippine Centers that Etelecare has.
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eTelecare should have been great if not with those new people who managed it who obviously lack people skills.
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That is great news for the Philippines. For Dell to open a Call Center in the said country means it is regarded as one of the best place to outsource. Also, it is good news as it will provide work to 700 Filipinos and that number will increase as the year progresses.
Call center industry here in the Philippines is rapidly growing. This firms will provide more jobs to people. Thanks for the info.
Call Center or BPO was so terrific, It gives a lot of job opportunities here in our country. The economic will be going better.