e-Government Try-out: PhilHealth

I had the need to find out my PhilHealth number. I didn’t have it among my records. I could have called my friend at our former office, she would have the info. But that’s the less exciting way. How about we try out some e-Government services?

e-Governance: The use of digital technologies to provide government services

Mission: Find out my PhilHealth number via any available e-Governance service.

Attempt 1: PhilHealth hotline via Philippine Information Agency (PIA)

I didn’t have the PhilHealth hotline. But I knew the PIA “Gawin 143” hotline (tel 981-5000, or 1345 on your mobile phone) and I knew that they could connect me to various government agency and LGU hotlines.

Result 1: I chose to connect to the Department of Health. But the DOH hotline kept ringing and ringing. I didn’t bother waiting too long nor trying a second time.

Attempt 2: PhilHealth website ( www.philhealth.gov.ph)

I was hoping to find a form where I could submit my name and it would give me my PhilHealth number.

Result 2: Didn’t find the online service I was hoping for. Either they don’t have that kind of service online or they didn’t advertise it effectively enough for me to find it easily.

Attempt 3: PhilHealth textline (See www.philhealth.gov.ph/txtph.htm)

Ah! There is hope!

To know your PhilHealth Identification Number, type the following:
PHIC[space]PIN[space]LName,FName[space]BDAY(mmddyyyy) and send to 2960

For members with extension name (Jr., Sr., III, etc.), type
PHIC[space]PIN[space]LName,FName,ExtensionName[space]BDAY(mmddyyyy) and send to 2960


Result: I tried out the SMS service. It worked like a charm! Mission accomplished!

For More PhilHealth service instructions via SMS, Text in PHIC [space] HELP and send to 2960. Services include information on benefits, dependents, claims status, contact information and employer number.

There are a number of e-Government services out there. Some are lousy, some are exemplary. Let’s try them out more of them and tell people about it.

ka edong
e-gobyerno stunt double


  1. y is it…so many forms 1-4 plus plus plus daming requirements for claims den ang liit lang ng benifit but ang sss only two forms very efficient ang laki ng benefit.

  2. Elizabeth Sacla /

    Hi gusto ko lang po malaman kung ano ang philhealth number ko kc gusto ko sana mag self employ para continued ang aking pagbayad,dito na po kasi ako Pinas,dati OFW po ako,,,please help me on this,,,send na lang po ninyo thru my email add!!!!!!!!!thanks and God Bless

  3. Elizabeth Sacla /

    HI,,,gusto ko lang po malaman kung ano po ang PHILHEALTH num ko ksi gusto ko sana continued ang pagbayad ko,,OFW po ako dati ngaun dito na po ako pinas,,gusto ko ksi mag self employed,,,,,,,Thanks and God Bless

  4. based on the comments above. SMS service is not woking since 2007!! I’ve tried it also and its not even fuckin working till now!

    Please correct this information.Thanks :)

  5. waste of load! hopeless that info. ka edong…tnx

  6. Yup tried it now and its still not working

  7. Vegabond /

    sana umasenso na pilipinas para man lang may pang maintenance ang gobyerono natin sa mga goverment e-services websites. kaya po di nag wowork ang mga online service ng goverment ay laging nakukurakot ang pang maintenance. inquiries of Philhealth Identification Number thru text is still not available. anong petsa nya. di naman tayo mahina eh. kurakot lang ang mga ibang namamahala. magbago na sana tayo para di na tayo mahirapan.

  8. marlon /

    PhilHealth Advisory No.02-03-2010
    Txt PhilHealth Service
    Temporarily Unavailable
    The Txt PhilHealth Service via 2960 is currently
    unavailable for all keywords except for the following:
    We shall advise the public once the service is fully

    call 6379999 for other inquiry

  9. marlon /

    Ms. Sacla,

    Please go to the nearest PhilHealth Office to update your PhilHealth membership status. This is the first step if your would like to continue your membership as self employed.

    follow this link : http://www.philhealth.gov.ph/members/individually_paying/index.htm

    or visit http://www.philhealth.gov.ph

  10. marlon /


    Kung mayroong refund ang member na manggagaling sa PhilHealth, ipinapadala po ito sa registered mailing address ng member kalakip ang kopya ng Benefits Payment Notice.

  11. marlon /

    Ms. Bethy Mendoza,

    Ayon po sa Implementing Rules and Regulations ng PhilHealth, mayroon lamang 60 calendar days ang hospital o member pagkalabas sa ospital para magsubmit ng PhilHealth claim.

    visit http://www.philhealth.gov.ph

  12. Pano ko po malalaman ang philhealth no.ko?kailangan ko po sa pag aapply e

  13. Ask q lang if pwede bang bayaran ung Philhealth contributions ng previous months (mga arrears)

  14. kim erika /

    the sms HELP still works.. but as for the inquiry regarding the philhealth number, i’ve been waiting for more than an hour now… still no reply from 2960,,,

  15. bernardino m banac jr /

    effective ba ang 2960?
    naka 5 sms nako na send e wala pa ding reply.

    • raffy /

      Try nyo using Smart network, I think nabasa ko only thru smart network gumagana ang 2960. I have’nt tried yet kasi globe ang sim ko. Try nyo na lang and then paki post kung ok.

  16. Mabel /

    Hi, pwedi ko ba malaman ang philhealth number ko?kc ggmitin ko sna s bgo ko work.pki send nman s email add ko pls

  17. Jay Anci /

    I tried sending the PIN request, did not get a reply. I guess this 2960 service is no longer working. This post was published December of ’05 anyway.

    I found Philhealth’s number, by the way. 897-3337. I haven’t tried calling them yet, though. Good luck!

  18. Hayss, wala me time pra pumunta ng office nila. Need ko PIN sa bago ko na work. Hindi tlga gumagana ung 2960. Nagnanakaw lang ng load yan.

  19. Carlo Pulido /

    What if i dont know my PIN?

  20. i should have read the comment first before sending sms. i didnt have a reply though. dont know my PIN yet..aargh

  21. Hi, you can call the PhilHealth Call Center 441-7442.

    If you have time visit my website.

  22. Miguel Quela Jr. /

    I’m currently employed at SITA company Iremember that I have already registered in the Philhealth but but i dont have yet the Philhealth number.

    Thanks for your help
    and have a nice day
    “God Bless”

  23. Good day po..!!! I want to know my philhealth no. can you please help me!?!..I’m Aiza Dela Cruz,Feb.10,1990…help me plz. I really need to know my philhealth no.as soon as possible!!thank you so much po!!!!!

  24. katherine /

    I called their call center, and got my PIN in 5 mins. Thanks panacea!


    It’s really funny how people do not really read. And worse, they expect someone to give them the answer without even lifting a finger.

  26. rubelen /

    hi gusto ko lang magtanong kasi pabalik balik n yong bos ko
    hinihingi yong receive copy na naka excel2013 format ng philhealth
    ps textbk

  27. PhilHealth Call Center 441-7442. Accurate sya, nagulat ako mayroon na pala talaga ako PIN lol.

  28. lailane a. blanco /

    hi..tagal po ako na stop magbayad sa philhealth ngaun po gusto ko po ituloy ,,,pano po ang gagawin ko…tnx

  29. Hi Sir/Ma'am,

    Nagbayad po kasi ako ng contributions sa bank for August po dapat yun kasi Sept plang po ngayon, ang nangyari po nakalagay sa receipt at yung nabayaran ko for sept na po kagad, sa company po namin yun. Panu po kaya yung pwede kong gawin? or automatic na po iyon na kapag nagbayad po ng sept ay for the period of aug yun? thanks po.

  30. Hello, i believe that i saw you visited my web site
    so i got here to go back the want?.I'm trying to to find issues to enhance
    my website!I guess its adequate to use some of your concepts!!


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