e-Government Try-out: PhilHealth

I had the need to find out my PhilHealth number. I didn’t have it among my records. I could have called my friend at our former office, she would have the info. But that’s the less exciting way. How about we try out some e-Government services?

e-Governance: The use of digital technologies to provide government services

Mission: Find out my PhilHealth number via any available e-Governance service.

Attempt 1: PhilHealth hotline via Philippine Information Agency (PIA)

I didn’t have the PhilHealth hotline. But I knew the PIA “Gawin 143” hotline (tel 981-5000, or 1345 on your mobile phone) and I knew that they could connect me to various government agency and LGU hotlines.

Result 1: I chose to connect to the Department of Health. But the DOH hotline kept ringing and ringing. I didn’t bother waiting too long nor trying a second time.

Attempt 2: PhilHealth website ( www.philhealth.gov.ph)

I was hoping to find a form where I could submit my name and it would give me my PhilHealth number.

Result 2: Didn’t find the online service I was hoping for. Either they don’t have that kind of service online or they didn’t advertise it effectively enough for me to find it easily.

Attempt 3: PhilHealth textline (See www.philhealth.gov.ph/txtph.htm)

Ah! There is hope!

To know your PhilHealth Identification Number, type the following:
PHIC[space]PIN[space]LName,FName[space]BDAY(mmddyyyy) and send to 2960

For members with extension name (Jr., Sr., III, etc.), type
PHIC[space]PIN[space]LName,FName,ExtensionName[space]BDAY(mmddyyyy) and send to 2960

e.g. PHIC PIN CORDERO,ROMMEL,SR
06201974

Result: I tried out the SMS service. It worked like a charm! Mission accomplished!

For More PhilHealth service instructions via SMS, Text in PHIC [space] HELP and send to 2960. Services include information on benefits, dependents, claims status, contact information and employer number.

There are a number of e-Government services out there. Some are lousy, some are exemplary. Let’s try them out more of them and tell people about it.

ka edong
e-gobyerno stunt double

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