Globe and SMART’s Fair Use Policy for Mobile Internet

For the past few days, I’ve been seeing a number of friends posting complaints about Globe’s data cap for mobile internet. We’ve also received a number of messages on our Facebook page inquiring about Globe’s data cap or Fair Use Policy, as well as SMART’s.

GLOBE fair use policy data cap

But why are we really frustrated? What is data capping and why do these networks have fair use policies in the first place?

Before mobile internet was mainstream, back in the days when we proud ourselves as being the SMS capital of the world, unlimited service was actually “˜unlimited’.  Say, in the case of unlimited text service, one can basically send SMS all they want (without making huge impact on network traffic). Well, large scale SMS clogs the network at times, especially during Christmas and New Year, but that is a different story.

For home and mobile internet, bandwidth is a shared resource.  Being that, users who excessively use peer-to-peer applications like BitTorrent to download movies, music or files and those who frequent on video and music streaming sites affect the internet usage/performance of  other subscribers. This is the main reason why networks have fair use policies in place – to limit the maximum amount of data being used by its users, in turn discourage network abuse and provide equal opportunity for its users to enjoy quality internet.

Globe vs. SMART Fair Usage Policy / Data Cap for Mobile Internet

Daily Monthly Throttle
Globe Prepaid Promos 800MB
Postpaid 1 GB
Tattoo sticks 800MB (prepaid), 1GB (postpaid)
3GB  64kbps

Looking at the two major networks, Globe has a consumable 1 GB data for a day or 3 GB for a month before it implements it data cap while SMART has a limit of 1.5 GB (daily or monthly). SMART’s Fair Use Policy applies to its mobile internet service but does not include its Value-Added Services (VAS) such as push email, messaging, BlackBerry service and International data charges. Globe on the other hand implements its data cap to all its surfing promos and data plans for Globe postpaid and Tattoo Lifestyle Sticks, except PowerSurf and those who use mobile internet on regular browsing rates of Php 5 per 15 minutes.

So, what happens when you’ve exceeded your mobile data limit? The networks downgrade your connection from LTE, HSPA+ or 3G to 2G. In a sense, that still makes the service “˜unlimited’, but you get to make do of the lower browsing speed.

Data capping and fair usage policy is nothing new. In fact, even networks abroad are implementing the same.  Maybe what gets us really frustrated is the word “˜unlimited’ when user’s unlimited data plans are actually limited and regulated.  Browsing our local providers’ websites, most unlimited data plans do not mention the monthly quota.  Perhaps they need to start including it on their websites to avoid confusions.

Globe Fair Use Policy

SMART Fair Use Policy


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  • miel

    tama ba? kahit naka register kami sa UnliSurf999 under 4G network ibig sabihin pag nag reach na ng 1.5GB (smart user by the way) automatic mag shift ung network ko into 3G n lng or worse into 2G???
    kung sakali ganun nga sayang naman pala ung binabayad namin na monthly na 999 pra sa unlisurf 4G kung ganun

    • suplado

      ganon na nga yun. kapag lumagpas ka dun sa quota mo, automatic babagal ang internet mo. from 4g magiging 2g at hindi man lang 3G ang signal mo. gets na po ba?
      kunwari lang unlimited internet nila. unlimited lang yung connection pero yung mabilis na internet service hinde dahil sa lintik na data capping na yan.

      • rhen

        Im using talk n text unli 50 send to 211. I was able to download 10 or more movies total of 8gb a day. No data limit. Try it yourself para maniwala ka. By the way im using globe openline broadband kasi mabilis globe sa amin. Then only to find out na may 800mb limit pala at di ko masulit ang unli ko kaya nag talk n text nlng ako.

        • Smart User

          I Agree, Smart user here, i can download torrents all the way with LTE signal, no caps, i am using Smart LTE 995 promo, then using a ZTE pocket wifi

          -Computer Programmer-

          • Taj

            Ace, experiencing some problems with my Smart Jump in Student Sim, LTE ready sim card. Nag register same as yours 995 promo for 30 months. Pwede ko ba malaman anong Simcard ginamit mo?

        • alfeo

          totoo ba un globe user kasi ako sa internet pero sa texting at calling talk n text naman ako kung unlimited ung sa TNT unli50 to 211 e d magpapa openline na ako xD sana tama ka -____-

        • shimmy

          totoo ba to? e try ko daw ang unli 50 sa smart pra mkadownload nko ng movies sa torrent

          • Mon

            hindi, recently pag lumampas ka na sa quota mo, ika cut na nila connection mo,even you have load pa, you can no longer use the internet tapos sasabihin sayo na for 24 hr monitoring pa, eh 1 day lang yung subscription mo so wala na, sayang lang yung reg mo. try ko na nga mag GLOBE eh,hoping for the better

  • Gel

    Better if they start offering tiered data plans instead of promising an ‘unLIMITED’ data with bandwidth and data limitations.

    Regarding the data limits if both network, Smart has lower allowance but it they don’t seem to implement it at all.

    And to this article, it seems the author is ok with the situation as these network operators are supporting their sites.

    • Joey

      I rarely reach my data limit since I am only using my mobile mostly for web browsing. It also helps to set/monitor your data usage.;)

  • Ed

    I’ve been accustomed in having data cap here. My monthly allocation for my 3G/4G is 1.5G. I wouldn’t mind having cap as long as the network delivers. During my short trip there I was really disappointed on how the network performs. It’s a drastic measure on the carrier’s part to cap the services there since the network is too overwhelmed. Having said that, both the networks must deliver if they are implementing these changes especially to their customers.

  • Jose Noel

    I posted a question on Smart’s official facebook account. I asked them on how much bandwidth is allotted for smartbro canopy plan 999 subscribers since I’m a subscriber for about 8 years ( I believe its called homebro now by the PLDT) but they didn’t answer. I even try calling them on their hotline but the CSR only told me that they cannot give me an exact volume regarding bandwidth. They suggested on subscribing to PLDT MyDSL plan 1299 with 5mbps speed if I want an internet connection without bandwidth cap.

    • Joey

      I also asked them the same and they were not able to give me the exact volume. Same for the lte data cap.:)

      • netnavi

        He meant that that second pisture is not from smart.

        “This morning, internet on my SMART mobile was slow. I thought it was due to poor network coverage in the area until I got a ‘Data usage warning’.”

        That warning in your notification page is from your android phone because of the limit you set in its settings. I’ve been using the same prepaid smart number for seven years, same sim, on several phones already but I’ve never experienced them capping the speed. Speed depends on the area, signal strength and signal type your device is currently using.

  • bliss

    there nothing wrong w/ capping…but they shouldn’t call it unlimited…that’s where everything goes wrong…unlimited is unlimited…

    • Mon

      you're right. Why would they call it Unli, when in the real sense, it's not.

  • *Ca ching*

    Sa Globe Tattoo prepaid , idisconnect nyo tapos intay kayo ng 2 oras.
    After ng 2 hours, magseset na ulit sa 3G yan . Kaso pag nag 800MB na ulit, babagal na ulit yan… idisconnect nyo ule ng 2 hrs.
    Tried and tested ko na po.
    Tsaka pag nag browse ka ng 10PM to 4 AM walang throttling sa Globe.

    • gener

      sure ka, nagawa ko na yan,naghintay ako ng 2 hours pero wala parin nangyari ang hina parin ng signal.

  • Mike Manansala

    I guess the “Data Usage Warning” you got is from your phone settings not directly from Smart. As I observed, you’re using an android phone. There’s a setting in android where you can set data usage limit. I guess naka on yung sayo. Please double check. Thanks.

    • Joey

      Yes. I started monitoring my data usage after a couple of times being ‘capped’. :)

    • San Cai

      The setting on your phone is not an issue :)

  • Rob

    What if I set my Android phone to WCDMA network mode and exceeded the daily cap, will my connection still be throttled to 2G speed?

    • Joey


  • *Ca ching*

    Hay, mas maganda pa kung oras ang pangsukat kung mahilig ka sa pagda-download tulad ng 50 hrs per month na plan
    Pero kung pang business at social networking lang, pwede na yung 3GB/ month…

    • Ardy

      Have you heard of online and work at home jobs? Puwede bang panagutan ng Globe ang mga hindi makaka meet ng deadlines nila dahil limited na ang internet speed nila? Ang mga nagwowork for BPOs na laging naka sync ang email? How about yung mga nag o online tutorials? How about yung mga nag wowork sa advertising and marketing na kailangan mag download ng images at videos? How about yung mga mawawalan ng hanap buhay dahil sa ginawa nila? At gagawin nila ito sa mga paying customers? E bakit hindi na lang nila putulin kaagad ang service ng mga hindi nagbabayad? Or tigilan ang Free internet based services like Facebook. Magmamagandang mag allocate ng bandwidth to accommodate Free Facebook tapos tayong mga nagbabayad ang peperwisyohin nila?

      • brian

        Tama ka dyan. Apektado ang lahat ng nagwowork sa internet industry and I think makakaapekto ito sa ikonomiya. Based on my observation, ung sinasabi nilang 3% users na gumagamit ng high percentage ng internet ay ung mga ngtatrabaho sa internet based industries. Ang mga taong tulad natin ang nagpapasok ng pera sa pilipinas galing sa ibang bansa kahit nagtatrabaho lang tayo dito sa pinas. Hindi lang un. Hindi lang un, kung hindi naman sila ngawowork online, ung 3% is sure na sila ung taong naghahanapbuhay gamit ang internet.
        Hindi consumer based ang ginagawa nila. Imbes na palakasin nila ang kanilang network, ayaw nilang gumastos at sa consumer nila pinapasa.

  • Ardy

    For Globe Users, let us compute: Cap is 3gig (Gigabyte) per month. With continuous data use at constant download speed of 2mbps (megabits per second), you will be capped in 6.82 hours and be stuck with crappy internet speed for the rest of the month. And how much are we paying for our internet service again? And we paid for what again? … Unlimited Internet. And what again was their promotion when we got our service? They were so bragging about the speed right? Speed of up to what mbps again? And mind you, that’s just at a speed of 2mbps. How about those with LTE? Cap in 3 hours? We sure got tricked huh. And to make things worse, we are stuck with our providers for how many more months? … This is fair use. INDEED! … Tapos sasabihin nila other countries are implementing this too. Eh bakit ka gagaya? Timang!

    • Precious

      Ehh d magtayo ka ng sarili mong network kung ayaw mo gumaya at mas magaling ka. TIMANG!

      • My Precious

        Precious <– Taga Globe to. Boooo!

      • Unknown

        Precious <— T*R**T*D* taga GLOBE or SMART k manang..!! may tanong ako sau, tanga kaba o sadya lang talagang may tupak ka sa ulo.!?

      • suplado

        ganito lang precious eh. uso naman ngayon yung mga eat-all-can/buffet restaurants diba.
        so kunwari kumain ka sa ganong resto.
        nagbayad ka para “eat-all-you-can” diba.
        tapos pagdating mo sa buffet table, pinagbawalan kang kumain ng lechon, ang pwede lang yung mga maliliit na putahe?
        tanong ko ngayon sayo, tama ba ngayon yun?
        sulit ba para sayo yung nagbayad ka para makakain ng all you can tapos meron ka palang di pwedeng kainin?
        same thing with this fair usage policy diba?!

  • techservo

    bakit kaya noh wala naman silang binabayaran sa PoP’s. parang may mali bakit hindi sila mag protocol blocking instead of capping.

    • Mon

      actually na experience ko na yang sinasabi mo. being blocked while registered in a smart promo, unlisurf daw, tapos after 5 hrs palang wala na akong net.

  • FUP

    FUP = F*ck Ur Policy!


  • limited

    Capping a data plan that is subscribed to 4g does not make any sense… why in blazes would it revert to 4g when u reach the limit? As a consumer your buy in for this service is the knowledge that youll the best quality of connection regardless of your usage… not to mention the fact that you have UNLIMITED connection… GLOBE THIS IS B.S.!!! What if consumers boycott their monthly dues becaised

  • AngryGlobeSubscriber

    Truth to this that the reason they are putting “CAP” has nothing to do with “Concern for our Services towards our customers”. It’s all about the profit — they put CAPs so they don’t need to improve their infrastructure and be okay with what we have, just jam everyone in the same lane and still paying the same price. It’s like getting revenue for about 7 million subscribers yet pay the UPKEEP of infrastructure of only 2 million. So. Much. Profit.

    How come PLDT doesn’t need to put a CAP in their MyDSL connections?

  • flipzoid

    Can we terminate our contract to globe? Parang d kasi patas e..

    • PCgamer

      Yes you can. Call 730-1300 but you have to pay the equivalent price of the phone you availed (if any) according to the remaining months you have in your contract.

      • flipzoid

        What i mean is without paying anything since they breach the contract..

        • PCgamer

          Yes, via Legal actions and through proper channels. Just make sure you have all the documents proving they indeed breached the contract. This will take forever to process.


          Just don’t pay your bills and they’ll cut your line and send you bunch of “Legal notice” from their Attorneys stating you should pay your debt or you’ll be prosecuted , but we all know no one ever gets jailed from doing this.

  • Huh

    You are wrong. The “Data usage warning” on Android is a warning set up by the user, it’s not from the network. You can adjust it sa settings. It’s just a tool monitoring tool you can use to warn you of your usage, you can set it up high, I have mine at 8gig. It did not come from smart.. Please clarify this error.

    • Joey

      Yes. I also have mine set on my mobile. Smart doesn’t send any notification messages once you get capped. I tried calling the hotline but they can’t also tell me that. My friend who was also using SMART had a fair signal so I assumed I exceeded the limit (basing on my android’s data usage). But yeah, could be caused by other network related factors. :)

      • Json

        I already used 5.71 GB since Feb 7 to 18. I guess I got capped since I couldn’t get any LTE signal. Just H, 3G and E on my Note 3. I called their CS but they couldn’t answer me whether my account has been capped or not. How’s your Internet today? Is it back to the normal speed?

        • jammer

          un nga problem eh. nag offer sila ng LTE tapos nag download ka ng 1gig in 15 min, then u will be capped for the rest of the month. Bakit pa cla na ooffer ng high speed internet di mo naman pala magagamit for the rest of the month. 15 min to 1 hr mo lang pala magagamit ang LTE hahahahaha!!!!!

        • guest99

          Hi.. May question lang ako regarding dito.. postpaid gamit ko sa globe then in just one nighr nakapag download ako ng mga approx. 5gb na data..(oo, thru download manager). My question is mag rereflect ba sa bill ko in terms of heavy data usage na machacharge ako ng malaki? Anyway hindi naman ako naka experience ng data capping ever since pero takot lang ako baka masyadong malaki babayaran ko.. Salamat

  • eric

    i think you need to get an Tattoo Home BroadBand LTE since if you’re connection is up to 5mbps you will have a 10gb cap per day.. which is more than i need but for smart lte plan 1799 you will have 10gb per month..

  • Nep

    Bakit wala masyado umaangal sa Smart kesa sa Globe? Pansin ko na puro Globe may angal, and I think they offer better data plan. Sorry ah, but I’m using globe dataPlan. Just using this because I’m always travelling and I need to be connected.

    • rhen

      Kasi base on experience. Wala data capping ang smart. Unlike sa globe na 800mb lang. Kaya marami naangal. Globe din ako dati. Di man lang ako makadownload ng kahit isang movie while streaming HD movies. Streaming pa lang naubos na ung 800mb ko kaya magtitext na si globe na you have reached your 800mb limit.

      • Mon

        i'm smart user, wala nga yatang capping sa smart,kasi
        Blocked agad pag umabot ka sa certain level of data usage. been experiencing this recently.

  • alvir

    Kung mahilig kayo sa unlimited tx, kahit unlitx ka pag lage ka nag sesend to many ma check operator ka parin kahit hnd pa na eexpired ang unlitx mo, mag aantay ka nalang mag around 5AM para makatx ka ulit.

    for Talk n tx user.

  • crazed_and_dazed

    hi… just want to ask… pati ba talaga tattoo cosumable and personalized plans covered ng 3 gb a month???

    • jon

      pati nga wimax covered ng fup ng globe eh.

  • jamesblonde a smart bro subscriber for 3 years..1st year minor problems..then comes the 2nd year where most of the time im really pissed off coz my connection always disconnect, playing online games is not possible anymore..pinging dns server always says RTO (request time out) hotline they repond technical enhancement on their side..i have no choice but to wait for days, and sad to say only smart is available that time for ISP here…then the 3rd year here comes data capping B.S thing…waiting for Globe Lte

  • Glenn

    For me PLDT is the BEST internet provider! I don’t know if it have a cap per month since my connection never slows down even when playing games in day time(I know some people who complains about the internet connection slows down at day time because of the number of people using it), my ping remains stable and it never fail (unless there’s a repair on going on PLDT cables then you won’t be having internet connection for a while). But now I always travel and I always bring my globe broadband, based on my experience your connection speed will be based on your location because in some places globe is really slow even though you have a full bar of signal.

  • R. J.

    There’s no good ISP here in the Philippines. How they provide Internet connections is comparable to the poor architecture of the roads in Metro Manila.

  • Hans Cinyz

    Globe has done the development of Internet technology a disservice in the Philippines. They have led back the Philippines in the Stone Age of the Internet.
    The samples given by Globe to show what you can do with 2 GB is stupid and really childish. Nobody is sending 23700 emails??? But people want to watch HD Videos in “YouTube” or GMA as many and as long as they want.
    The people who have taken this decision have no idea at all about the modern requirements to the Internet and the wishes and needs of the customers.
    Globe has lied and deceived to its customers in the past. They do it this time too and justify their lousy business policy with selected and tendentious comparisons with other countries. It went in the past and also goes this time only about the money. How do I make a maximum profit with a minimal investment and service?
    The Philippines rank in Southeast Asia on many fields at the end of the table. Thanks to Globe they are now one of the last also regarding the Internet. They still can so much lie and deceive. It is simply a fact and the facts speak for themselves.
    As an excuse for the unsatisfactory infrastructure of the Internet due to insufficient investments in the past Globe is defaming their own customers as “pirates” like already in 2011. Hello Globe, but have you taken over legal tasks now or work for the RIAA perhaps?
    By the way, Pirates are thieves, correct? If I buy Globe Load, let’s say for 50,00 pesos and I dont use the full amount for what reason ever, the load expires after one week and the lfeft over just disappears. In the case of 100,00 Pesos same happens after one month. It’s simply gone, disappeared. Well, why, ? Is it really disappeared? How many millions of pesos might this be nationwidely? Has Globe ever given information about it? Globe so likes to refer to other countries particularly if it just matches. One would describe something like that as a theft in many other countries and this behaviour is already forbidden by courts indeed there for a long time. By the way where is the NTC in that case and protects the customers from these “pirates”? Theft to the own customer! What does Globe prevent actually to lift this temporal restriction like in other countries?
    To mention only one example: “Deutsche Telekom” has tried last year to introduce Capping for new (!!!) customers in Germany. The capping should be at 70 GB internet usage (!!!) monthly. After heavy protests of customers and also legal decisions the plan was canceled. However, a reason was also that competitors were promising particularly new customers even larger speeds without Capping. Impossible in the Philippines because of lacking competition. When does the Philippine government finally allow more competition in that field? If necessary, also foreign applicants, because the Philippine Internet companies have shown anyway that they are not prepared to fulfil the demands and needs of the customers.

    • Jus Sumgai


      I'm sure foreign ISPs have tried to provide their services here but knowing how many layers of bribes there are and how rotten the officials are, they probably gave up that idea.

      Also the idiotic rules to "protect the local businesses" are only harming the people of PH. Foreign competition would decimate PLDT and Globe if given a fair chance and that would be the best thing to ever happen to the internet users in the Philippines.

  • akoito

    these companies use deceitful practices. they shouldnt use the word “unlimited” in the ads if there is a cap.
    people must come forward to stop these illegal practices.

  • Dietmar

    yes, capping happens in Europe too, but not if you signed for “unlimited”. Some courts samned companies that tried to cap flatrates.
    But what makes this capping so painful here in the Philippines is the overall poor speed. Capping by 50% in Europe is still faster than 100% speed in the Philipping.
    For me as a foreigner the “fair use policy” is simply a “fair money making” as it implements a philosophy of: we’ve got a little bit, sell it for a high price and spread it in a way that everybody gets a little bit.
    The right mentality would be to invest in more capacities. You can not built future for the people by capping communication or switching of electricity. Life is not about “take what we deliver” but about “deliver what we need”…

  • ley

    May bayad ba ang mobile tethering sa unli surf ng smart

  • Lolo

    That kind of FUP of Globe is a big thread to the small, but upcoming IT industry in the Philippines, small Internet Cafes all over the country, On line Business and – of course – private consumers.
    When does the Philippine Government recognize the problem and stop that disastrous behaviour of that backwards orientated manager of Globe company?

  • QsH

    sira ba connection ng smart? hindi ako makakonek simula kahapon sayang lang niload ko. please let me know if u’r experiencing the same thing.. tnx :)

  • Lolo

    If you are surprised that “” shows you a great down and up-speed, even you know it cannot be, because your download is on G2 capping level, there’s nothing wrong with your eyes. Globe is simply MANIPULATING the results of “”. Just check with “” und you have the real one. The question of course rises, what else are they manipulating? Do they watch and check everything what we are doing in internet?
    Here are my results: Down 2,83 Mbps Up 0,30 Mbps Down 0,09 Up 0,05.
    Wi-tribe shows the real one!!!
    Nice, hu? Thanks, Globe for letting me experience “stone-age” internet.

  • x0x0

    Globe sucks.
    Pa disconnect ko Globe tattoo unli 999 after a year. Waste of money!

  • Paul

    Yung data usage warning na lumabas sa Samsung phone mo, dahil yan sa settings ng phone mo.
    Settings> Data Usage

  • tom

    1st problem… GLOBE speak about UNLIMITED. The truth… it is limited to 800MB/day

    2nd problem…we live in the digital century and it is possible to have a fast bandwidth. This can be used also for video conferencing, Live TV Streams and so on.
    For this, the 800MB per day are definitely not enough.

    And note: There are islands without a landline. They cannot use any postpaid promos.

  • Paul

    Iv seen where Facebook and google has or will have fast internet here in the Philippines befor long.But Globe and Smart has there nose in it.So we will still get F*** by them.If i was to work for eather one of them i would not tell anyone. Maybe the people would think im a Theft like them…

  • Ddraig

    Mga potang ina na network provider sa pinas sabihin pa na ganun din sa kabilang bansa nagpapalusot lang ata sila eh hays pag pinoy talaga hilig mangaya ng ano ang meron sa iba dependent maxado i hope na conquere nalang pala tayo sa japan noong unang panahon para wala nang mga lolong”! Pistee!!

  • Globe User

    They should have improved their infrastructure rather than limit the daily/monthly data consumption of their paying customers! Unlimited should be unlimited with high speeds that they promote in their advertisements! Not all the subscribers use torrent why they have high usage. I love watching videos on YouTube! 3GB data cap for me every month is not enough! In 2G speed, I would not be able to watch videos online decently. We the paying customers deserve the best service! Their so called “Fair Use Policy” is not for us, but it’s for them!

  • http://none wespetiger

    i just one to ask if the fair usage policy currently implemented by globe (particularly, DSL 2 mbps 5 GB per account per day) is reasonable. i mean do cap limit has a significant effect on maintaining the internet speed? or is it just fueled by greed of the two major ISPs in the philippines?

  • bayanlover

    BayanTel DSL subscriber since 2009. Still on 1gb plan of unlimited internet with no CAP. bleeeeeeeeeh! maiingit kayo! NO DATA CAP! Still able to use 20-30gb per month!

  • drf

    Im a globe 999 plan user for 20 days, I always reached data cap limit 1G almost every other day. Using this for email monitoring and voice chat only for work 8-10 hours daily. Occasional FB browsing and you tube viewing but not using torrent. I’d received 3 x 1GB warning now, and I guess my 3GB data cap was now implemented.

    This data cap limit, was not discussed to me by the customer/sales person while I was purchasing the unit.

    Now, Im looking forward to pay the termination fee and look for a better provider. :(

  • Scolex Portal

    Nakakainis naman ito. Dati pwede ako maka-download ng 3 to 5 movies per day depende sa lakas ng signal. Ngagon, 1 movie nlng ang pwedeng ma-DL per day.

    Kaya i’m looking for ways how to override the bandwidth limit. Sana may makita ako.

  • Alvin Sy

    I’m disgusted by the internet providers in the Philippines, either globe, smart, PLDT, etc, on 3G, 4G, DSL or Fiber products. Philippines is one of the countries that has the most expensive data service in the world, yet the services the Filinos get is minimum, compared with China, which is also a third world country, the cost for Plan 999 2-3M DSL here in Philippine is equal to a 148 CNY Fiber 10M plan in China, 148 x 7(CNY to PHP) = PHP1036, and if you bundled it for a year, you get more discount in China. See the difference ?
    another thing is they have this so called minimum speed 150Kbps, that means if it maintained a 150kbps in some period of time, you cannot sue PLDT for that ! unlike in HongKong, when they say 10M package, they will give you 11M or 12M of speed that will never gets below 10M because you can sue the company when it gets lower than 10M !! see the difference ?

    • GlobeSuck

      tama yan..what is the purpose of hi-speed internet kng may limit din pla sa huli.halimbawa nalang sa sasakyan, ur top speed is 150km/hr tapus ung gasolina mu 1liter lng pla, whats the use of your car if you just have a 1 liter fuel..tulad din ng internet nyan walang kwenta ang FUP nila.diba wala namang puhunan ang internet?,only the equipment,labor and maintainance ang ginagastusan bakit subrang mahal ng internt nila?..and one thing pa, other country will say 10mbps but they gave,more than that. but here,if they say 10mbps "meaning UP TO 10 Mbps" ung connection mu is not more than that.probably you will get half or 1/4 of that,but never on a constant 10Mbps..see the difference?..

  • http://none hh

    Im using smart zte pocket wifi ……..pareho lng mahina


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  • justsaying

    they keep saying unlimited internet surfing pero meron pa lang data cap na 1GB per day,,,bakit pa nila sinabi na unlimited,,,and hindi pa na explain ng employees yung tungkol sa fair use policy na ito…

  • anof

    i therefore conclude that the Philippines ( who have the crappiest internet speed in ASEAN) is the only country that "sells" 2G internet plans that is masked with a pretense of a 4g internet.

  • arvin

    Kung ikaw ay power user sa net mas tipid ka kung gagamit ka ng supersurf50(1gb/24hr) or counterpart ng globe. Meaning 30gb/month ka for only 1500. O kung super power user ka talaga siguro may mga day na unsybscribe ka kasi na reach mo na limit at mag subscribe ka ulit sa promo. Compare mo sa 3gb/minth kung naka postpaid ka. Yun lang paraan na ginagawa ko. -25gb to 35gb cosumo ko perminth. Tipid padin kung gusto mo talaga na mabilis connection mi.

  • Various

    Globe Telecom, please stop fooling people. Globe offers the worst services. I've been in their customer service office in SM Dasma for a week now and they still are not able to resolve "their own" technical issue. Their representatives keep on telling me that it has already been forwarded to their IT department and that all I can do is wait. It has been a week now. I also realized that their offices are full of people complaining about their bad services while the SMART office beside them is also full of people subscribing to their services. I can see why people do not like Globe anymore. This is my first and last time using Globe's services. I am very disappointed. It also pains me to see how they advertise to people knowing that they are not able to provide the services that they offer. People, please be aware of their crappy services. The rumors about them filing bankruptcy really start to make sense now. Goodbye, Globe.

  • Leah

    Stupid. Very stupid way to make your customers feel stupid for ever stupidly subscribing to your stupid "unli" plan,you stupid globe! 😫😫😫😫😫😞😤😤😤😤

  • Leah

    Stupid. That'a a very stupid way to make your customers feel stupid for ever stupidly subscribing to your stupid "unli" plan,you stupid globe! 😫😫😫😫😫😞😤😤😤😤

    • Mon

      totoo to, plano ko pa namang lumipat sa globe because of my bad experience in smart recently.
      now it's what they call dillema. got to choose between two craps.

  • joey

    i've been calling GLOBE for weeks already. I am using a data counter program. The 10G allowance is not really given. My Internet is throttled even if I have only used 3,4,5,6GB if data. They reset at 12AM – 7am, most of the time, 10AM pa lang nag exceed na daw ako ng FUP everytime I call up and check. Because of this, we turn off wi-fi, turn all computers off during the night, but still around 10am, my speed goes from 4mbps to 1mpbs and when I call up, as usual, nag exceed na naman, One time, it was a Satuday and I had no work, all computers were turned off the previous night. I started using the computer at around 7:00am, then at around 7:40am, I experienced sudden decrease of speed. When I called up to check, they said I have already exceeded. So, in 40 minutes I used up 10G of data????

  • couljahboi

    Any update po in smart capping? Un sakin po kc im using mobile tether para sa desktop. Nag DL ako for let say 1.5G. After nun, bumagal then wala ng connection… 2 days ko n hinintay di p bumabalik. Sayang ung UNLI 299… haaayz… anyone experiencing same issues with smart?

    • bOOm

      im having the same issue, i registered at LTE 995 with my smartbro noong October 28, 2014, until now hindi pa bumabalik yung tamang speed sa LTE ko, .78 mbps pa rin until now..

    • ejc

      Experienced this last week. I contacted Smart customer service thru Facebook four days ago, they were able to fix it by "resetting service update" yesterday, and once back up I used it right away. When service started slowing down, I viewed data usage on my phone and noticed it has accumulated 3.30gb already (I'm guessing 1.5 last night, and 1.5 this morning). Instead of having connectivity lowered down to 2G (as I understand with their UnliSurf FUP), data connection is gone again. I am registered in unli 999.

  • Hanael

    Yung video streaming ko po ay bumagal ng bumagal..
    -Youtube, switching to 240P bagal parin :(

    Pero Ok nman din yung connection ko sa garena dota..

    balik na sana ung dating HD na d na mag bbuff.. :(((((

  • JunePhilippines

    Info lang sa writer ng blog, SMART Unlimited Texts are also capped. after you send 500 messages, i-boblock na nila message sending mo. Unlike sa Globe and Sun na walang cap.

    mga napaka.

  • Juah Delacruz

    What the heck? The last paragraph is ridiculous and shameless lie! The last paragraph: "Data capping and fair usage policy is nothing new. In fact, even networks abroad are implementing the same."
    Where abroad are you talking about, what country you have in mind, is it in Africa???

    There is no such policy in the United States. If a provider says unlimited it means unlimited!!! And by the way it's cost the same as in the Philippines. The only difference here in America we make $2000 min wage monthly and we pay $20-30 dollars for our monthly UNLIMITED very fast internet service!!!

  • Joana

    Is there any charge when i have reached the limit? My plan is unlimited surfing. Hope to receive answers thank you

  • rommel

    i receive various letter from smartbro's lawyers. either i pay 3000 pesos or pay 100 k in litigation.
    i had use smartbro for 10 days even though i paid 2 months in advanced. i just got so exasperated that i enroll for globe connection when i found out that i had reach their internet capping. if i haven't research for it i will never know that their is internet capping. they should inform their customers before asking for application fee. also their technician that installed their antenna should inform their customers, im sure even though the customers would lost their nonrefundable application fee- they would not go through with this measly capping.(globes capping for 2 days is smartbro capping for 1 month with the same monthly bill). i should be the one that should ask for a refund instead im the one facing litigation.

  • Engr Mray

    lahat po ng "unlimited" offers dito sa pilipinas ay may data cap po, if i say "unlimited" ito po ung may atleast 1day ang promos, not unless it is data-based (promos na MB ang sinusukat) or time-based (promos na time ang sinusukat)…as far as i know, tama ung data cap na nakalagay sa article na ito…some things are just wrong, like sa Globe (prepaid) that when you reached the cap for the day your internet is cut-off and sa Smart (prepaid and postpaid), the daily cap is just wrong, because for an "unlimited" internet promo of any amount, iisa lang po ang data cap, meaning if ung data cap is reached, your internet connection will remain weak until your next subscription…

  • raymond

    Smart sucks now. I was not experiencing this before. it's okay to have a slow connection at some point after a lightning-like speed but to totally lose your net for 24 hours because you reach their max data( unlimited, i suppose). it's no Joke!!!

  • firefighter jay

    as far as i know wlang data cap sa abroad nsa dammam ksa ako at pag sinabing unli unli tlga.stop lang service pag na reach mo ang deadline ng contravt wich is the minimum is 3 month at walang MB na offer dito puro GB sa pinas lang mababa ang net at ang maganda pa dito pag nag subscribe ka ng 3 months di counted ung day na binili mo ung plan sa next month pa tatakbo ung ika 1 month nya. sa pinas pag inunli mo ngaun counted na un hehehe ano ba yan

  • epiquestions

    Data cap ng SMART LTE 50, 5GB. Pag na reach mo na yun mawawala yung mobile internet mo (no LTE/H+ or any icon near the cp signal for the rest of your subscription). Tried and tested ko na yan ganyan limit nila. Kahit 1hr mo palang nagamit basta na reach mo 5GB.

    Pano naman yung mga streaming na HD? Pano yung mga bumibili ng digital games (steam, origin, Di ba nila naisip na kelangan pa i download yung mga games na yun? Tapos bibida nila na LTE 50 pang online gaming. Pano mag game kung na cap na 5GB download palang ng game na 30GB ang size? Imbis na ayusin nila infrastructure/ network nila para ma-accomodate nila bandwidth e ginagawa nila yung kalokohan na data capping for 'UNLIMITED' subscriptions.

  • abel calatan

    Bwisit na SmartBro yan. Unlimited daw.. lte995 ba un? after dl ng 1G a day e limit nila browsing at download ng .75mb. hindi na lte un. hindi na masasabing lte un. connected ka lang sa lte network. grabe sila ang galing mag advertize smart fake naman.

  • MD

    Had the same experienceS. Yes. May emphasis on the letter 'S'. Changed sims thrice (I'm on prepaid), and I get the same effin' issue. Called Smart's customer service countless times, they always say 'Pakihintay na lang po ng 24 hours blah blah blah." Kahit 6 hours or 12 hours ko pa lang nagagamit yung connection, so nasasayang lang yung pinang-unli mo. Lol.

    Akala ko ako lang nakaka-experience nito. And they've mentioned wala silang limit when it comes to surfing kasi 'unlimited' naman daw. Those are lies then? Lol. They're hilarious.

  • Mr.genius

    hayz guyz ano sa tingin nyo ang dahilan bakit may data cap? in my opinion guyz the promo named Unli surf or super surf ,,with the word surf kapag surfing ka hindi madali ubusin ang 800 mb or 1.5gb ,,ginagawa nyo kasing pang download ng music,games,at higit sa lahat movies ,,nakaka abuso din kayo ng network,,,,, surfing is not for downloading,,, mag router nlng kayo para unli surf unli download

    • Mon

      Joke ka ba? What you defined as Surfing is merely Browsing.

      When i say, i'm surfing then the site i visit is You tube.

      It does not download yet i consumes huge memory( you may check that with your data usage).

      So you mean by Surfing is just roaming around the net doing nothing.
      and Besides if you search the meaning of net surfing, you'll find this " To navigate through the World Wide Web or Internet" which means whatever i/you do during that time is covered by its definition. =P

    • Dan

      Baka nagiinternet cafe ka lang kaya hindi mo alam kung gaano nakakainis ang data capping. Paano kapag madami kayong gumagamit ng internet sa bahay? Haven't you thought of that? For the past few days I couldn't use the internet properly, I know babagal since madami kami gumagamit but wth? Hindi mabagal eh, nagaappear na wala na kaming connection. I can deal with it kung mabagal but may connection but no connection completely? Lol. No.

  • Juridz Sotto

    Ano ba mas maganda na gamitin smart or globe….im in dinalupihan bataan

  • Robin Faigmane

    Unlimited is not that unlimited. I'd say they're just good at marketing words. It's okay to have data cap but they should first make sure that they're really delivering the speeds that we deserve. Here in Tarlac, I only receive 3G with 3 bars yet Smart states on its website that my place is already LTE covered. Smh

  • Conloqium

    Then, they should stop using the term “unlimited”. They should search its meaning in the dictionary. They finished college and became successful businessmen yet they misused such a simple word? My bad.