Globe intensifies #StopSpam campaign via page channel
Globe Telecom is intensifying its campaign versus text spams and text scams by dedicating a web page channel where its customers can report such annoying messages.
Customers simply have to go to http://www.globe.com.ph/stopspam and provide all the details required.
Numbers that are reported to be source of text spams are first sent warnings and those that are persistent source of text spams are deactivated from the service.
According to Globe Senior Vice President for Corporate Communications Yoly Crisanto, Globe’s commitment is to go after companies that engage in marketing activities thru text spamming.
Proof of this, Globe recently filed before the National Telecommunications Commission complaints versus two companies whose agents keep on sending unsolicited promotional text messages to its customers. In separate complaints, Globe specifically asked the regulatory body to order the two companies the payment of appropriate fines and penalties for sending annoying text spam to Globe subscribers. Globe also asked the NTC to permanently bar the two companies its agents and employees from sending spam texts to Globe customers.
“The recent filing of complaint against two companies that persistently make use of text spamming as a marketing tool is just an example of the extent we will go to address the issue,” Crisanto said.
Spam messages are usually sent by prepaid numbers as they are untraceable and are easily disposable. Spammers also don’t need to specific numbers to send spam messages to as they make use of USB GSM modems and they spam number ranges. Legitimate text blasts approved by the regulating agency are properly identified and do not carry 11-digit numbers.
Globe has also put in place other channels by which customers may report spam or scam messages: Customers who receive irritating text spam and text scam messages may also report via the Globe website through Talk2Globe Chat (http://chat.globe.com.ph); send a message through Globe Contact Form (http://globe.com.ph/talk2Globenow) and by tweeting @Talk2GLOBE on Twitter. Subscribers can put in the number, the exact message, and the time and date the text spam was received.