Globe Telecom claims interconnection problems not their fault
Last week there were complaints from Globe subscribers experiencing problems with interconnection and SMS transactions between its network and other telcos.
Globe Telecom was quick to issue a statement claiming that their network is fine and is running smoothly despite reports that a lot of subscribers had difficulty in processing text messages from other networks.
“Our network is not experiencing any difficulty in handling SMS traffic across networks. As far as our technical monitoring is concerned, there were no incidences of failed connections with other telco companies, whether on calls or text messages,” said Globe Head of Corporate Communications Yoly Crisanto.
“Our technical group reported that our network’s integrity using both the modernized as well as the remaining legacy infrastructure is uncompromised and currently performs at its peak. There may be times when non-Globe subscribers may experience difficulty sending texts to our network but the problem may have to do with their transmitting home network,” she added.
Crisanto cited the case of Sun Cellular’s link congestion which is affecting inter-operator SMS traffic. “There is an ongoing negotiation with Sun to upgrade their links to better serve Globe customers,” she said further.
“We urge the public not to heed negative statements and advisories that are contrary to the actual situation on the ground,” said Crisanto. “Our messaging platform is performing well, especially in light of our current modernization program, whether we receive from or send to other networks.”