After the launch of IBM Business Services Philippines, its competitors are coming in. Procter & Gamble split its outsourced business between IBM and HP. In HP expanding global outsourcing unit in RP, the computer and services company stated that it is opening more locations, applications and clients for its Global Delivery Center clients.
Dell, its aggressive competitor in retail PC market, is preparing its Manila contact center for opening next year. It is currently in its training phase. Prior to opening shop here, Dell used to outsource its contact center requirements to other providers.
With HP, Dell and IBM in, who’s next? Apple?