iPOD Nano flaw
Posted Wednesday, September 28th, 2005 11:05 pm by AnP
Viewed 7219 times | Related entries: Gadgets
After several complaints of cracked screens and easily-scratched surfaces, Apple has now admitted that a number of iPOD Nanos are indeed flawed.
In addressing the broken screens, the first of the two issues, Apple said that they have tracked down the problem. “This is a real but minor issue involving a vendor quality problem in a small number of units,” Schiller told MacCentral. “In fact, this issue has affected less than 1/10 of 1 percent of the total iPod nano units that we’ve shipped. It is not a design issue.”
Schiller said that if customers find they have this problem, all they have to do is contact AppleCare and their iPod will be replaced.
The second issue deals with complaints posted on Web sites that say the iPod nano screen scratches too easy, perhaps even being more susceptible to scratching than previous iPod models. Apple said that the screens on the iPod nano are made with the same material that is found in the company’s fourth-generation iPod, which, to date, is complaint free.
“We have received very few calls from customers reporting this problem – we do not think this is a widespread issue,” said Schiller. “If customers are concerned about scratching we suggest they use one of the many iPod nano cases to protect their iPod.”
Read the whole article here.
It surely is good to know that a technology giant like Apple do take consumer complaints seriously.
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3 Responses to “iPOD Nano flaw”
AppleCare offered free replacements for flawed nano screens.
hmm… I want ipod with 60gig this december
My ipod nano is still under warranty. The ipod nano suddenly failed to start. We brought it to Powermax center in greenbelt 3 in makati, Philippines to have it checked. The technicians were very rude accusing us of wetting the ipod . We denied this and they were pointing at a red indicator at the bottom of the ipod , in a hole which is for the headphone port. The red mark as we have researched is an indication of battery discharge level. It seems like this is a convenient common excuse to get away from the warranty. Several people have complained that this is becoming a standard operating procedure for apple repair centers so as not to assume responsibility for warranty service.
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