Lousy PLDT DSL Service

I thought I would never have to blog about PLDT and their myDSL service but it seems to be inevitable now.

I used to subscribe to GreenDot for my broadband connection last year. For Php 2,500 a month (plus 10% VAT), you get 256Kbps downstream and 128Kbps upstream connection. After my one-year subscription lapsed, I was courted by some PLDT DSL service reseller to switch providers.

The catch — higher speeds of up to 387Kbps, lower monthly fees (Php1,995) and freebies (LexMark printer). The laws of economics tell me to switch and I did, despite feedback from users about the lack (or absence) of technical support and the reliability of service.

For over 6 months now, I have been enjoying PLDT’s generous bandwidth (now up to 512Kbps for Plan 1995). And for what do I owe this? Incessant connection problems and lousy customer (read: billing) service. For weeks now, everytime I try to dial up (PPPoE), it takes about 200+ re-dials (and often, much more) to be connected. Usually happens during the evening right when I get home. It’s not a problem in the morning though. The dynamic IPs on their node could be overcrowded already. (I noticed that my new IP now starts at 58.x.x.x instead of the old 203.x.x.x.)

I signed up for PLDT myDSL last January and up to this month, I only got one billing statement and one disconnection notice. You ask why? Because the rest never came. Didn’t even touch the nice and comfy doormat of my apartment. I have already called them up several times about this and confirmed my billing address (which has been correct since the day I signed up) to no avail.

For months, I blindly send payments via BPIExpressOnline for PLDT not knowing how much more I owe them. And since they never gave me my billing statements since February, I don’t know when my bill is due and for how much.

So why did I blog about it just now? I got home tonight to find out my phone is disconnected; no internet either. I’m posting this entry at a crammy net cafe across the street. No wonder PLDT DSL’s forum has been closed indefinitely.

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  • mark

    Well, here we are in late November 2012, and PLDT seems to be having another breakdown in bandwidth service to its customer base here in Mindanao. Perhaps if they would just bite the bullet and SPEND SOME MONEY on upgrades to their server network, we all would not complain so much… What do you think? I hope the company understands that not everybody who subscribes to their up and down quality service are just Facebook users. Some people (and companies) actually depend on reliable service to conduct their daily business affairs. And when service is disrupted, we are talking about real losses in private sector business revenues. Does PLDT want to volunteer to reimburse these losses??? I think not….

  • Elaine deocAmpo

    Pldt ILOilo
    Two weeks ago, my husband has been calling pldt Iloilo for DSL Internet connection. They told us that they will have a promo on December yet we want an immediate net connection so we decided to pay 2500 pesos. They scheduled us Friday last week but unfortunately no one came. So again we call them and they promise to come today, my husband waited the whole day but nobody came even. How unprofessional PLDt employees they have. Is the institution aware about this? Thank you.

  • WIl

    Bakit pag nagdown ang PLDT broadband service na ginagamit para sa internet cafe negosyo ay kailang pa rin bayaran ang tama presyo (buong amount) ng broadband? isipin sana ng PLDT na ang ipambabayad sa broadband service ay galing sa kikitain ng negosyo na kikita lang pag maymaayos na broadban service. Dapat pagnag down ang service ng dalawa o tatlong araw ay ibawas sa monthly payment yon.

    May mga 171 at 172 pa silang mga Hotlines na hindi naman sinasagot. Pumunta na kami sa PLDT office pero hindi pa rin pinupuntahan! PLDT is about the worse broadband company you could avail of. Nagkataon lang na may lock in kaya hindi ako maka bitaw.

    Di na ako magmumura dito – kasi holy week na!

  • Julius Caesar Areno

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  • Julius Caesar Areno

    They Really suck!!!!NO bills monthly on your door mat and just disconnection after 3 months. NO CONNECTION! Paying for NO SERVICES!!!!!!!!!!!!!

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  • Bobong PLDT_MYDSL

    Bobong pldt yan!!!! palagi lang wlang connection!!! we pay bills on time.. tapos wlang connection.. yung internet light always nlang mag red????!!!! ANONG GUSTO NYU? KUMUHA KAMI YUNG 10MBPS HA! 4000 KAAYO!!! GRABEH! AYUSIN NAMAN YUNG SERVICE NYO! NAG AYOS NAMAN KAMI NAG BAYAD AHH!! GRBAEH PLDT! ANO BA KAYO! PERA LANG GUSTO NYO!!!?? HA!!! EWWW!!! SAYANG PERA NAMIN PLDT!!! ANO BA KAYO!!! LIIT NALANG PASENSYA KO!!! PUPUTULIN KOTONG LINE!!!!!!

  • John

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  • Pldt bulok

    Saan pwedeng ireklamo ang PLDT ang dalas kasing sira. Puro line testing lang kulang pa ang ibinibigay na speed. Salamat in Advance

    • Scavenger

      Ayoko sana sirain ang araw mo pero walang pag-asa yan. Kung nakatira ka sa bagong barrio caloocan city o mga kaparehong pangmahirap na lugar, eto mga susunod na mangyayari: May lalapit sayo na line man at mangangako na maayos connection mo PERO kailangan mo maglagay every month. Meron talagang mga walang kaluluwa na ang negosyo ay pagkakitaan ang kamalasan ng kapwa. Alam naman ng PLDT matagal na ganitong kultura nila pero sila mismo di nila kayang buwagin yan. Masyado mabigat mga kalaban. Huwag mo na balaking magfile ng complaint dahil yung naka-assign na yan ay malakas sa mga nakapwesto sa PLDT. Lalo ka lang nila iipitin. Kaya pinaputol ko na landline ko. Mura naman internet sa globe. May konti din problema yun. Pero at least di mo kailangan maglagay. Wag ka mag smartbro, pldt din yun. Good luck na lang.

  • #@TUKMOL PLDT@#

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  • Kristian Santiago

    hello po eto po yung story ko with your services last December 15 ng avail ako ny myBro 999 2mbs… suddenly i keep on complaining because of no internet connection.. i keep on calling *1888 then 1 of agent told go to the nearest branches of PLDT para pa migrate ng ibang yung mybro wimax into canopy…but suddenly nung nasa branches nako ng PLDT yung customer services nila dun sinabihan nila ako na hindi po pwede..but di kasi siya mukhang kapanipaniwala kasi ni hindi niya alam yung plan 999 ng myBro she told me na me limit dat yun pero naka lagay sa brochure unlimited connection by the way… its not the real problem kahit me limit wala nmn talagang iternet connection so useless..
    she told me naka schedule daw ako para me pupunta na technical support pra ma check tlga yung internet connection… but wala pununta…
    on previews days.. me tumwag na customers support ng smart|pldt i cannot remember the exact day.. and i just keep on telling and telling the fucking problem paulit-ulit tpus sinbi ko na gusto ko disconnected ok po sir if that is your decision we respect your decision…
    so dali-dali ako pumunta sa branches ng pldt… sa labas nako me nakita ako mga agent ng pldt… then i keep on telling and telling the fucking problem…
    then he suggested to me to reapply nalang po kayo ng canopy napaisip ako kasi i’m programmer so i badly needed the internet connection but naisip ko baka ganun nanaman so i decided to apply DSL kasi yun ang gamit ko sa home town ko very convenient ok po sabi nia so inasist niya ako thanks to him i forgot the real purpose why i go there to disconnect my fucking wimax MyBRO .. he told me 6days proccess… but until now wala parin almost 1 month na atah.. kahanpon feb 22, 2013 me pumunta dito na installer… sabi ba nmn kelangan ko daw bumuli ng cable ng pldt at mag paabang sa sarili ko electrician ng cable.. diba trabaho nila yung…mga katibi room ko nka pdlt sila.. at mga taga pldt daw ng intsall nun bakit sakin ganito… ngaun kinontact ko yung install na siya nlng mg kabit.. i will pay him nlng nag ok siya…. but sana tignan ninyo mga tao ninyo kung gnagwa nila yung tama… basta ako will keep on posting itong problema ko hangat wala pa ako internet connection ,,,

  • arman

    ang bagal kaya ng PLDT..

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  • kirby

    grabe nagp transfer kmi ng service kc lumipat kmi ng ibang block after 3 weeks ng paghihintay, hindi nakabit pag tawag namin nakalimutan daw gawan ng service order ung transfer, pagtapos sa kakukulit ng follow up, sasabhin nila na fiber ready daw ung place kaya pinipwersa nila kmi na kunin un almost 5000 na fee!! sonrang sama ng pldt na ipwersa sa consumer ung gusto nilang ibenta!!! mga ka blog please help me kung anung pinakamagandang gawin!! ndi ko na alam ang gagawin kc ung ma tga pldt e may scrip na pandurugas! reply please!