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Archive

Lousy PLDT DSL Service

Posted Wednesday, August 10th, 2005 1:29 am by Abe Olandres
Viewed 98721 times | Related entries: Telecoms

I thought I would never have to blog about PLDT and their myDSL service but it seems to be inevitable now.

I used to subscribe to GreenDot for my broadband connection last year. For Php 2,500 a month (plus 10% VAT), you get 256Kbps downstream and 128Kbps upstream connection. After my one-year subscription lapsed, I was courted by some PLDT DSL service reseller to switch providers.

The catch — higher speeds of up to 387Kbps, lower monthly fees (Php1,995) and freebies (LexMark printer). The laws of economics tell me to switch and I did, despite feedback from users about the lack (or absence) of technical support and the reliability of service.

For over 6 months now, I have been enjoying PLDT’s generous bandwidth (now up to 512Kbps for Plan 1995). And for what do I owe this? Incessant connection problems and lousy customer (read: billing) service. For weeks now, everytime I try to dial up (PPPoE), it takes about 200+ re-dials (and often, much more) to be connected. Usually happens during the evening right when I get home. It’s not a problem in the morning though. The dynamic IPs on their node could be overcrowded already. (I noticed that my new IP now starts at 58.x.x.x instead of the old 203.x.x.x.)

I signed up for PLDT myDSL last January and up to this month, I only got one billing statement and one disconnection notice. You ask why? Because the rest never came. Didn’t even touch the nice and comfy doormat of my apartment. I have already called them up several times about this and confirmed my billing address (which has been correct since the day I signed up) to no avail.

For months, I blindly send payments via BPIExpressOnline for PLDT not knowing how much more I owe them. And since they never gave me my billing statements since February, I don’t know when my bill is due and for how much.

So why did I blog about it just now? I got home tonight to find out my phone is disconnected; no internet either. I’m posting this entry at a crammy net cafe across the street. No wonder PLDT DSL’s forum has been closed indefinitely.

Permalink | | 316 Comments

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316 Responses to “Lousy PLDT DSL Service ”

Pages: [32] 31 30 29 28 27 26 25 24 23 22 … 1 » Show All

lyn » September 14th, 2008 22:52

tang inang enternet yan…..ang baho naman ng net nyo……
ang bulok…..
di uling pa….
shetting naman yan……
ang bagal pa
Catzie » September 14th, 2008 09:55

I’m starting to hate my PLDT DSL here. It’s so hard to connect. And when I finally connect to the internet, it disconnects every five minutes. T_T PLDT DSL really sucks.
Pissed Here » September 12th, 2008 21:28

To all you guys hwag na kayong umasa sa Technical Group nila para masolve ang problem nyo regarding DSL please email your concern directly to the President and CEO of PLDT at mvpangilinan@yahoo.com.ph and I hope there is a positive feedback regarding your problem.
potangPLDT » August 15th, 2008 14:46

POTANGNANG CONNECTION YAN! PLDT = Puta Lousy Disconnecting Talaga!

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Allan » August 10th, 2008 09:21

Naka experrience din ako ng service nila nung time na nasira ung modem na issue nila sakin. Nka ilang tawag ako pra may pumunta na technician nila pero almost 1 month na wala parin dumarating. Sapang Palay San Jose Del Monte Bulacan location ko, dami ko napuntahan office nila pero wala sila maibigay na replacement pra sa modem, I tried going to Tabang and Meycauyan bulacan branch pero wala, tried also going to SM fairview San Juan branch, Paco pedro Gil branch, pioneer branch, emerald ave. sa ortigas branch [infront ng jollibee plaza] at sa mga Malls na alam ko n may PLDT office. Lahat un wala naitulong. Buti nlng ung isang mgandang girl na impleyado sa PLDT esitan branch sa recto pinalitan ung modem ko nung sinuli na modem dahil nagpa disconnect daw sa kdahilanang wala n daw gagamit [not new but atleast working sya]. Sa sobra tuwa ko sa knya gusto ko tuloy sya i-kiss, pero baka mawili eh at di rin pla pde kc kasama ko misis ko.

Laki nang ngastos ko sa kaka luwas ko sa maynila, mhal mhal ng gas at toll gate pa nmn sa NLEX. Overall, almost 2 months bago na solve ko ung problem ko. Tpos after 3 days dumating ung bwisit na tachnician, gusto ko sana ipahabol sa mga aso ko eh.

Now nman may problem nnmn ako, 1 week na nawawala internet ko every 15 to 20 mins tpos automatic bumabalik din, tpos sinubukan ko silipin ung sa “control panel>networks connection” di naman bumibitiw ung connection ko. Bakit kaya ganun? Meron b may alam sa inyo pano solve to? Mabubwisit nnmn ako kung aasa pa ako s service ng PLDT eh
jeremy » August 8th, 2008 23:27

Hay nako sobrang bulok. Customer service bulok lalo. No time table ever given. BULOK PLDT DSL. WORST DSL SERVICE IN THE COUNTRY

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