Aug 10, 2005

Posted by in Telecoms | 481 Comments

Lousy PLDT DSL Service

I thought I would never have to blog about PLDT and their myDSL service but it seems to be inevitable now.

I used to subscribe to GreenDot for my broadband connection last year. For Php 2,500 a month (plus 10% VAT), you get 256Kbps downstream and 128Kbps upstream connection. After my one-year subscription lapsed, I was courted by some PLDT DSL service reseller to switch providers.

The catch — higher speeds of up to 387Kbps, lower monthly fees (Php1,995) and freebies (LexMark printer). The laws of economics tell me to switch and I did, despite feedback from users about the lack (or absence) of technical support and the reliability of service.

For over 6 months now, I have been enjoying PLDT’s generous bandwidth (now up to 512Kbps for Plan 1995). And for what do I owe this? Incessant connection problems and lousy customer (read: billing) service. For weeks now, everytime I try to dial up (PPPoE), it takes about 200+ re-dials (and often, much more) to be connected. Usually happens during the evening right when I get home. It’s not a problem in the morning though. The dynamic IPs on their node could be overcrowded already. (I noticed that my new IP now starts at 58.x.x.x instead of the old 203.x.x.x.)

I signed up for PLDT myDSL last January and up to this month, I only got one billing statement and one disconnection notice. You ask why? Because the rest never came. Didn’t even touch the nice and comfy doormat of my apartment. I have already called them up several times about this and confirmed my billing address (which has been correct since the day I signed up) to no avail.

For months, I blindly send payments via BPIExpressOnline for PLDT not knowing how much more I owe them. And since they never gave me my billing statements since February, I don’t know when my bill is due and for how much.

So why did I blog about it just now? I got home tonight to find out my phone is disconnected; no internet either. I’m posting this entry at a crammy net cafe across the street. No wonder PLDT DSL’s forum has been closed indefinitely.

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  1. All is well if your DSL service is online, once you get into any issues that requires their support, then it’s all downhill.

    PLDT does not seem to have a culture of serving their clients when support requests comes along. Our residential DSL went offline for 2 weeks running now, but despite repeated calls to their service department, no action seems to ba taken, except “remote connection testing” which seems to mean “let it be and see if it resolves itself”.

    Would anyone know a reliable DSL provider with good customer service?

  2. Unfortunately even their their hotline services doesnt go for 24/7. I remember i was already upset with their poor quality customer service when i had to PERSONALLY go to one of their branches just to get one of their lousy ass technicians to come to my place and install the dsl and phone.

    Oh and thats not it, when the connection went up, its was 512kbps! and i made sure that what i subscribed for was a 1mb connection! Those retarded incompetent employees over at pldt cant do a thing right!

    and what pisses me off the most is that its a mandatory thing to subscribe to their landline services if you want to have a 1mb connection, i dont see anypoint in this. since a dsl connection can be setup even without a phone.

    god damned scammers, their only after the money.

    indeed it is sad how this country works.

  3. masayang magalit says:

    hmmm..anyone here must probably have heard about the relaunch of the quick install kit. na-try niyo na ba before? nakita ko yung website nila eh. http://myworldmydsl.com/qik/home.aspx

  4. stormy weather says:

    yeah dude. okay yan. i just hope their service picks up.

  5. PLDT really Sucksss….

    We live in Laguna Technopark in one of Ayala’s villages since 1996. In 2007 we had our PLDT and DSL line disconnected because we are temporarily relocating abroad. In April 2009 my family went back home to eventually stay for good. In late April, my wife applied online and was replied back and was told to register our application in their PLDT Laguna Technopark office. We were told by the local personnel to submit proofs of billing and bank statement. We told them that we have applied online and these were not required. They are also aware that we are a previous customer, good paying at that. So what’s the fuss of requiring us to submit again these requirements. Kita naman sa system nila na we are legit previous customer. Di ba nakaka inis. That was May 4.

    In May 11 we submitted all the requirements and we were told to call them back to follow-up after a week. Is this there style of Customer Care? Dapat sila ang tumawag kasi tayo ang Customer. On the same day my wife sent an email follow-up to the Customer Care Center and we were told to go back and pay the appication. After paying the application charges (P1,700+) we were issued provisional receipt (this was in May 13).

    Sometime early June my wife told me that PLDT has installed the line but without dial tone and DSL modem. They told us to wait again for a week or so. After several emails to their Customer Care Center kuno and several visit to their LTI office wala pa ring nangyayari. Imagine more than 2 months na. Nakaka inis na talaga sila. Dati di naman sila ganito, bumamababa na service level nila. Dati world class kuno ngayon WAH class na. napakalayo talaga ang agwat ng klase ng service nila. While we were abroad applying for a phone and dsl line is as quick as quieng at fastfood shops. Tapos after 2 days may connection ka na without even you paying for a cent. Basta antayin mon na lang billing mo saka mo babayaran. Would you believe the telephone land line rental fee is only P200 a month?

    Sa ngayon nagtyatyaga ang pamilay sa SMARTBRO, kahit na not as good as a line connection.

    Anybody knows kung merong ibang service provider who caters inside Laguna Technopark villages?

    PLEASE HELP….

    requirements (

  6. Stay away from PLDT!

    Having the same problem, this big time hustler sucks!

    We applied last April 2009, now our service is down for a week and still counting. I called 171 last 13 July and followed up daily since then. Same dialogue from the customer care agents. Early this morning I called to follow up only to find out na ang recorded complaint ko daw is 16th of July. Hanep, pati araw ninanakaw na kasi earlier I called billing to report na mag demand ako ng rebate and wala kami na receive na e-mail.

  7. nawawala customer ko sa internet cafe ko dahil nawawala ang internet connection during the daytime. paano ko mababawi ang P5600 na ibinabayad ko sa pldt? does anyone at ntc cares about our problem?

  8. roy nostalgia says:

    with all these comments:adverse,negative,curses, and even threats, why can’t pldt do something about it.
    we, our family, has been pldt subscribers for sometime now. we complained about padded bills due to calls not made by us. the calls were to cellphone numbers not registered to our immediate friends, families and relatives. we informed pldt about this but so far, and as usual, our complaints fall on deaf,arrogant pldt employees with deaf ears and probably with dna whose parents have been working for government since it was established in 1896 – one would get no result, just run-on-the-mill b.s.
    our complained amount of Php4k+ was never refunded. to what govt. agency do we file our complaint? to ntc? just another stupid govt agency whose personnel have to be lambasted for inefficiency and stupidy by sen enrile?
    such state of corruption thru inefficiency by private corporation and outright daylight robbery by the present government.

    hopeless country.

  9. Alam nyo dapat na pa-imbestigador ito sa nakikita ko..madmi na tlga ngrereklamo sa serbisyo nla like mabagal ang connection, matagal dumating ang bill..sobra maningil, at pinakapanget na serbisyo sa lhat dapt gmwa na tau…lhat ng petition…pra ireklamo ang wlang kwenta serbisyo nla

  10. i second, third and lahat na ng numero ng motion gagawin ko…

    we just had a terrible blow to our pldt billing..imagine..they billed us ngayon a supposedly-paid bill of P33k nuon pang 2004 ?…wtf!!!!!….uminit talaga ang ulo ko kaya naghahanap ako ng way how to “not pay it again” …the problem is ..it was so long ago..the “paid receipt” was nowhere to be found…now what will i do….

    hay n alang……

  11. I am playing an MMORPG called World of Warcraft as a source of relaxation playing with friends, usually when i get home from work. From time to time the connection is cut off, ping timed out. PLDT is a load of bullcrap, I am SICK and TIRED of connecting and reconnecting again praying for a regular net speed to happen. PLDT DO SOMETHING ABOUT THIS STOP STALLING PEOPLE AND EXHORTING THEIR MONEY FOR NOTHING!

  12. buti nlng nagbasa muna ako,balak ko kac magpakabit after 2 years in middle east ill stay for a while here in Phil. Dun kac ang bilis at walang disconnection at sure pa na 1mbps ang makukuha mo 333 riyal lang at sampu pa kami nagamit
    , sa cavite kaya ok ang service nila???

    ano ang alternative bukod sa PLDT ,ok sana kac un ang line ng fone nmin.. sna may mag suggest kung ano ang maganda.. salamat

  13. DSL? DON’T BE FOOLED, PLDT-DSL SUCKSSSSSSS! TRY TO PLAY ANY GAME IN FACEBOOK AND I SWEAR YOU WOULD WANT TO KILL RYAN AGONCILLO FOR PROMOTING A LOUSY PRODUCT!

  14. I don’t know what to do with PLDT anymore. My connection has been on and off for 2 weeks now. I use the internet from 7pm to 8am so dapat wala ako masyadong kaagaw dba? Pero lagi na lang akong nadidisconnect. I call their customer service everyday to report the times (I record them) I get disconnected. I always get the same answer, they will do some line testing and they will get the result in 24 to 48 hours. Nakakapikon kasi sabi ko 2 weeks na itong problema so ang tagal ng tapos ng 24 to 48 hours na yun. Di ko alam kung naiintindihan ba nila nag mga pinagsasabi nila e. Magpapabibo pa at magcocomment ng, “May problema po Ma’am.” Ay sus kaya nga 2 linggo na akong tumatawag e!

    Saan ba tayo pwede magreklamo na siguradong may makikinig at aaksyon?

  15. Fr. Tom Martin says:

    I cannot take anymore. I have been dealing with it every 4 to 6 weeks for nearly two years and problem is not resolved. The tech just left my home and I am sick of it. I write magazine articles and will be in the middle of preparing an article to send and it looses connection. I have the letter prepared to return telephone and modem to them in the morning as soon as their office opens. You cannot talk about how lousy their customer service is because they have no customer service.

  16. Is there a consumer protection group we can go to about this PLDT problem? I mean we are dealing with a wicked giant here. We can shout our hearts out and it won’t budge.

    My problem with PLDT DSL: got connected last April 2009, had three service interuptions since then. The first took more than a week before it was repaired and after a week-long follow up with PLDT Customer Care. Now the third event happened 14th Septemebr and still down as of this writing.

    Everyone can help. Continue making noise, spread the word that PLDT service generally SUCKS! Tell your friends and relatives.

    Hope someone could link us to any consumer protection group to make this complaint formal.

  17. lousy PLDT MyDSL! I am paying on time and what?
    My connection always cuts and try to connect again!

    I applied for a 512kbps but how much speed I get?
    360kbps. I checked on speedtest.com

    Hey PLDT, what can you say? We pay for something that we don’t get?

    WTF!

  18. And dami nating sinasabi sa PLDT My DSL…
    Sa tingin nyo ba nababasa nila ito???
    Bakit parang walang reaction sa dami ng comment sa kanila??

    Parang mga manhid!!!

    this is the WORST connection na naranasan ko!!!

    Para sa mga taga PLDT!!!
    - U keep on advertising ur product and services… Pero pag na install nyo na… kinakalimutan nyo na ang mga Customers nyo!!!
    - Hindi ba kayo nahihiya???
    - You keep on billing ur customers without getting any good Service from PLDT???
    - Mahiya naman kayo!!! Malapit nyo na daigin ang Government natin pag dating sa corruption!!
    - 6 moths na ako nag subscribe sa inyo with very very poor connections AND!!! take NOTE!!! ung package nyo na PC!!! wala parin…
    - Alam nyo ba ang ibig sabihin ng package???
    - Isa lang ang ibig sabihin nyan!!! SIMPLENG MAG NANAKAW ANG PLDT!!!

    MAHIYA NAMAN KAYO!!!

  19. xet di ko n alam isp n ippalit ko sa smart bro!! tulong! ang meron lng d2 samin pldt at globe.. hayyy punyeta

  20. Sa akin 1.56 mbps naman ang speed.. malakas sa youtube at sa facebook… matagal lang mag open ng webpage na nasa google.. mga 7 seconds… mabilis ba yun??

  21. pldt medyo maganda lang ang internet connection pag NGN pero pag hindi perwesyo
    din sa mga subcriber nila kasi bulok ang server, kabli at kabinet nila sa hindi
    NGN area,kunting ulan DC na, araw araw DC 6 times up,kawawa yong mga internet business
    operator, telepono ganun din ang hirap coomuntact sa mga bayantel tel. no. at kung pldt to
    pldt ang mag usap ang hina na ng linya nila, malakas lang pag bayantel kausap na linya,
    napakamahal maningil ng subcriber fee pero hindi naman ganun kaganda ang kanilang sebisyo
    kahit sa billing nila hindi pa na gagamit pero pinapabayaran nila agad sa mga subcriber nila
    ADVISE LANG SA LAHAT NA GUSTO PUMASOK SA I-CAFE BUSINESS WAG KAYO MAGPAKABIT SA PLDT
    PAG HINDI NGN CONNECTION OR PAG HINDI NGN CONNECTION AREA ANG I-CAFE BUSINESS LOCATION NYO
    itoy totoo at hindi gawa gawa at paninira try nyo magconduct ng survey sa mga subscriber nila
    ayaw lang namin marami pang mavictimang subscriber ang pldt.

  22. thank you very much for these blogs about PLDT myDSL. I almost subscribe to them. Good thing i think of researching first before doing a move that i will regret for life :-). thank you very much good guys for your nice blogs :-) No more PLDT myDSL :-)

    cheers!!!!

  23. speedtest.net. As reliable and accurate as pldt mydsl. Pareho bulok.

  24. can anyone tell me how to avoid hassle when transferring my land line and PLDT to another address?
    i’ve been calling PLDT’s call center only to get advised that my request is still pending due to system issue and it will take 2 more weeks to process.
    Do i need to go to their office to ensure that my line gets transferred immediately???? help! any tips?

  25. our phone/dsl service is down 4th time last 04 October 2009, i called and e-mailed Customer Service.
    luckily, it is STILL DOWN!!!!!! up to fu#*ing NOW!!!!!!
    there is no hope for this country … big businessmen , big looters

  26. What was the first thing Rip Van Winkle saw when he woke up? Answer – He saw that he was still downloading the same file using PLDT myDSL.

  27. It is not only My Dsl, but the billing for regular lines , for operator assisted ,too.I was billed with calls I haven’t made.whats more!It was an NDD call,when in fact, I don’t have an NDD/IDD.

  28. actually yung sa experience ko, mabilis naman action..problem lang eh hindi pa rin naaayos talaga problema, i’ve been having intermittent connections ever since nakabit ito pero a few months ago ko lng itinawag sa customer service nila. tindi pa ng wrong timing kapag nadidisconnect saka hindi magamit kung kelan ko talaga kelangan.usually kasi madaling araw ako nagoonline dahil nasa ibang bansa yung kausap ko and the main reason why we had the dsl installed para anytime pwede kami makapag usap kapag nakakaonline sya (seaman kasi). kakabad trip talaga..ang masama pa nung dumating ung technician nila, bukod sa hindi nya alam kung bakit nadidisconnect eh sinisisi pa yung OS ng laptop ko..basta Vista daw yun ang problema. totoo ba yun? i don’t think so. pati nga LAN ng computer ko sinisisi din nya..pero hello..kabago bago ng laptop ko, ano yun? mamaya nakakadetect ng ilang oras tapos mamaya konti hindi? kung sira man dapat hindi na talaga nakakaconnect di ba? eh ang kadalasan na nakalagay eh limited connection..saka having dns problems daw..e di sa pldt ang problema di ba? tpos tumawag pa sya after, may nakita n daw na sira sa labas and they fixed it na daw..but until now intermittent pa rin..ano ba yun? palibhasa hindi nila alam how to fix the problem kaya ibinabaling nila sa iba..mali naman yun di ba?i was really trying to control my temper since i know hindi naman kasalanan ng call center agents yung current problem ko saka nakailang tawag na din ako dun, paulit ulit nga lang sila kaya inuunahan ko na sabihin na i’ve already tried repairing the connection several times the same way they instruct you to do it so proceed na lang agad sa reporting..i don’t know kung maaayos pa nila itong problem na ito.

  29. Hi!

    I have a PLDT DSL bundle Landline+DSL Php:990/month, from the begining I have a problem, then saw some configuration in YUGA Tech site, it works for years.

    But now im using D-link ADSL Modem+Wireless Router and in works perfect.

    May be I can help you, but I need to configure your PLDT DSL by myself
    and check your cables and PC/Laptop. I can try my own D-Link modem to your connect
    and see what we can do, I have try some other brands of Modem and it works perfect.

    I have a complete service tools for Network Cables, Tel Cables and Electronics Part.

    In my case I change my PLDT modem to D-Link because the PLDT modem have a port problem.
    I fix it but I dont want to use it again.

    My Contact info:

    Ogie
    Email: [email protected]
    Cell: 0906-2758679
    0917-8568983
    Pasig, M-Manila

  30. @ogie: thanks for the reply..i did a bit of research also and i saw that yuga tech thing and saved it kaya lang hindi naman ako ganun ka-techie to know how to configure it myself. saka tumawag na ung tech guy from pldt,i dont kow what he did and he also said na malinis naman daw ung lines ko..so far so good..2 days na hindi intermittent ang connection ko..observe ko na lang daw and call them up whenever i get disconnected again..thanks! :)

  31. help naman guys,, plan ko kasi mag file ng case against pldt. kasi pinutulan nila ako na bayad ako..
    oct 25 mabagal ang internet ko dito sa shop ko, tapos sabi nila temporarily disconnected daw ako once nabayaran ko na ung 8,876pesos ok na daw, oct 26 nagbayad ako ng 9000pesos para hndi maputulan, but then Nov 3 pinutulan parin nila ako tapos naibalik lang ung service nila sa akin after 1 month. but till now hndi pa rin nabalik ng maayos ang DSl ko.. i lost 70k para sa shop ko, anong case pwede isampa sa kanila?

    tnx guys

  32. pldt services are really unreliable, i guess when u’r such a big company, u can do whatever u want & not give a damn about consequences

  33. wala tlgang kwenta pldt! irereport dw and crap and then bullshit wla wla wla wla pren! fuck them!

  34. PLDT really does suck. I had been a subscriber for more than 5 years now and during that time, it would be inevitable to have intermittent disconnections. Ive had no dial tone and internet since Feb. 01 2010, and i havent heard a word from their technical team… ive finally decided to terminate my subscription. FUCK PLDT

  35. PLDT angers me! Since last week I get disconnected everyday! Not totally disconnected it just goes from local & internet to local only. And there are other bugs too, i can’t even download properly without getting a billion errors! So what do they do with all the money we pay them? They use it for themselves! I’m trying to complain but i can’t find a forum in the mydsl site, it’s obvious that they’re avoiding complaints.

  36. ALWAYS DC AKO FOR 1 YEAR AND GUSTO KO IPADISCONNECT ANG LINE KO PERO THEIR STAFF ALWAYS SAID NA WAG KASI SAYANG MAAYOS NA YAN BY THE NEXT MONTH, UNTIL THE MONTH BECOMES A YEAR, MALI KO LANG KASI NAGPAUTO AKO SA KANILA UNTIL NOW DI PA RIN MAAYOS ANG INTERNET CONNECTION KO SAYANG LANG ANG BINAYAD KO. T_T

  37. Pagdating sa DSL try to switch sa bayantel pag nasa QC/Camanava area kayo or eastern telecom pagnasa Manila/Caloocan/Makati area kayo or digitel pag nasa eastern metro manila kayo.. mas maganda serbisyo nyan at mas mabilis pa. Walang kwenta ang PLDT/Smart madalas pa mangain ang smart ng load. Kahit sa wireless wag kayo gumamit ng smartbro/pldt we roam… ok pa globe broadband/tattoo sa kanila pero mas maganda ang Sun Broadband or Bayan.

  38. PLDT HELL says:

    dsl YAN PANIRA SA mood
    dati every 1hr DC na ko
    ngayun mga 25mins DC na
    nakakainis
    perwesyu
    e nagthethesis pa naman ako badtrep tlga to
    PLDT DSL go TO HELL
    KISS Lucifer
    mabangkrapt sana kau !!!

    Tsaka ung cnacabi nila na sa lugar lng yang connection d namn totoo e nung unang pakabit namen ok naman parang walang DC DC sabay ngaung year dem it paran na syang DIAL UP
    bka nga low version pa ng DIAL UP d ULENG wenks

    sana mabasa nila toh
    sasampal ko toh sa mukha nila !!!!

  39. really suck big time!!!! dont ever get pldt dsl!
    everythings sucks

  40. really suck big time!!!! dont ever get pldt dsl!
    everything sucks

  41. i never had missed or delayed monthly bill with pldt dsl that’s why i am so disappointed with it. For weeks now i am experiencing a very slow internet connection, sometimes it will just disconnect. bullshit! i am now planning to get another internet service provider. TO THOSE PLANNING TO GET MYPLDT DSL, I WOULD ADVISE YOU NOT TO GET ONE AND PLAN TO GET ANOTHER INTERNET SERVICE PROVIDER.

  42. my net connection is so very slow slow but in the deal our speed is 384kbph but when i test the speed of our connection, the result is 110kbph………………………………………………PLDT……….SUCKS……..it is better to connect to globe 1mbph-995php……………..were wasting money in pldt!…………

  43. abubakar says:

    PUTANG…INA NYO!!! MGA TAGA PLDT/SMART-MINDANAO. ANG KURAKOT NYO PATI PAG AYOS NG SIRA MAY LAGAY, HINGI KAYO NG HINGI NG PERA SA MGA CUSTOMER PARA MABILIS ANG ACTION.

    MAY ORAS KAYO SAKIN… PUPUGOTAN KO KAYO NG ULO PAG NAKAROON AKO NG TYMING. KAKAININ KO YANG ATAY AT TAYNGA NYO!!!

    KITA KITA NA LANG TAYO SA EMPYERNO…

  44. b0ynxtd0r says:

    worst talaga pldt. tatawagan k for billing n hindi nman dumadating on time tpos sasabihan k n for disconnection k n. tpos ng service nla very worst 1 month bago mpuntahan tpos pagkaalis ng technician after 1 day ganun n nman cra n nman, mga putangina yang mga tag pldt puro bobo at palpak

  45. mrjuandelacruz says:

    Akala ko ako lang ang may problema sa PLDT? Tsk! Bagong staff ako ng isang college here in Olongapo and that time I was being ordered na ayusin ang new connection from SUBICTEL (na maganda at talagang okay ang service) ay ilipat ito sa PLDT myBIZ empire (Senior Biz Empire pa raw ang ganda pakinggan), so inayos ko ang lahat ng dokumento, ilang araw palang upon installation ng aming bagong internet connection iyon DISCONNECTED agad. Pwedeng bang magmura sa site na toh?! ./gg h%&$# na yan sa loob ng unang buwan ay 3x kaming nawalan ng internet connection. At ngayon thou okay naman ang connection, we are suffering from their malicious promotions. Paano ba naman I called their hotline for PRODUCT para i-follow up ang aming free laptop taps ang sasabihin ay “i’m sorry sir nasa regular business lang po kau”. God! last april lang kakatawag ko lang sa mga Hinayup%$* ang sabi ay “sir, hintay lang po tayo kasi po nasa manufacturer po ang problema eh, out-of-stock po ang laptop! WTF! sino bang paniniwalaan ko. Ngayon problema pa namin ang pag-u-up ng aming site for the college then ang sasabihing max capacity ng aming package is 15MB. Waaaw, kahit isang profile na may pix mukhang hindi papasok!

    God.. sakit sa ulo! (sana hindi ko na lang pina-DC ang SUBICTEL subscription ko).

    H&%#@ na yan…

  46. all same problem regarding pldt till now wla nmn nangyayari super bgal as in checking mails nlng wait few mins p hello ayusin nyo nmn poh system nyo…

  47. I have an internet cafe for 2 years now. And PLDT’s service is really really poor. Despite calling several times, emailing several times, sending letters to their office…. it will take months before the problem will be solved.
    Anybody knows what we can do about this? to end all this woes?

  48. FURIOUSCUSTOMER says:

    PLDT has the WORST customer service a private company could ever haVE.

    Just having your line disconnected would take you ages! Calling them everyday would be a big waste of time since they will say same thing over and over again. But still no action on your request. Too bad we don’t have that much choice. I guess we just have to live with it.

    • worst as in worst..called twice with in an hour agent hang up on us..after saying will just update you…whats that !!!!!

      not even initiating a callback..hope to have an customer satisfaction survey…

      will sure tell everyone that i know about this so called “customer service”

      cant wait to jump on another provider

    • AntiPLDT says:

      I witnessed PLDT’s horrible service back in 2008. Their business practices are very shady. I was more or less satisfied for the first 3 months, the download speed was close to my subscribed plans (1MB)promised bandwidth. However one evening the connection suddenly would no longer allow me to log in. Wrong Username and Password. How did that happen ? I never requested or made any changes.I called their customer service, the rep informed me about the changed username. I was a bit baffled, but forgot to ask about the reason at that time. After re-logging I immediately noticed that the connection was a lot slower than before. After monitoring the connection for a few days I made another call to PLDTs customer service. A technician visit was scheduled, but as usual the technician didn’t show up on the scheduled date. Rescheduling was necessary. The technician changed a few settings in the modem settings, and finally told me that the fault is not with PLDT but with the wiring of the condo building. Question: How come the connection ran at top speed for 3 months, then suddenly after a miraculous username and pw change I’m surfing at hardly half of the speed that I’m paying for ?! Seems more like foul play to me than aged wiring in a not so old condo unit. Would it have been indeed the wiring, then the connection would have been slow from the get go.
      So I continued surfing at horrible speeds, the technician wasn’t able to improve anything. A few months later the line went dead, land line as well as DSL. Now I must say that Internet is absolutely vital for me, I need to be able to communicate with my clients. I immediately contacted customer service, and as usual I was promised that a technician would drop by within 24 hrs. Well,if you are with PLDT you take that “within 24 hrs” promise with a grain of salt. But I was hopeful that the whole thing would be resolved in at least a few days or max a week. I could use alternatives int eh meanwhile to stay in contact with my current clients and check for inquiries on new projects. But I was dead wrong. It took PLDT over 3 weeks to sent a technician to my place. I have been calling PLDT for 2 weeks on a 24hr basis, every time with the “within 24 hrs” promise. I think you can image how furious I was. At one time I was even told by the rep that according to their records a female called up and declared the line as fixed. How could that be ?! I live alone, and if anyone is going to call PLDT it will be me ! And no, the line was not fixed at that time. After 2 weeks I really no longer cared if they will fix it or not, I missed 2 projects because I wasn’t able to answer the inquiries on time. All thanks to the incompetent service of PLDT. On the 3rd Saturday 2 technicians knocked at my door. They are here to fix the line, WOW ! Why still bother after 3 freaking weeks. And guess what people, I was charged the full price for that month, even though I had no land-line nor DSL for 3 weeks ! That just shows how incompetent PLDT really is. Well, the wiring isn’t bad after all, because I’m now on a 3MB connection using the very same wiring. The PLDT a*holes placed me on a slow port after 3 months of ok speed. I’m just glad I no longer have to deal with that company.

  49. Ma.Victoria Layug says:

    gusto ko mag comment sa branch ng PLDT Binakayan in cavite…
    Sabi sa PLDT require ang 1 week training at 1 week orientation..Natapos ng anak ko yun..then ng pag pasok nya on the 3rd week.. na akala nya ay mag i start na sya a employee sa kumpnaya…biglang sinabi sa kanya na tatawagan nalang daw sya…During the traning at orientation..wala man lang feedback from them na gaganunin nila ang anak ko…Hindi naman sila nag sasabi na hindi maganda ang performance ng anak ko..Basta pa pasok lang sila ng papasok sa bata…Within 2 weeks nag hihintay ang anak ko ng contact na ang buon akala nya nya ay ma ha hire na sya..Pero WALA…nag tataka sya sa ganung situation.
    Ang isapang irereklamo ko ay ang trainor sa Binakayan Branch..
    Sobrang MAYABANG sya…Nag papakita sya ng sobrang attitude sa anak ko…Parang pinag iinitan nya ang anak ko…
    Bakit sya ganun??…nag tanong ang anak ko kung may hindi magandang performance syang nagawa…sabi sa kanya ng ibang mga tao dun ay Okay naman daw ang training nya..So anu ang reason ng trainor sa Binakayan ..para pakitaan ng hindi maganda ang anak ko??
    Dahil ba sa Fresh Graduate lang ang anak ko???
    Ang anak ko ay Computer Engineering Graduate…
    So sana…yung Tranor ng Binakayan sa Cavite ay Maalis
    dahil meron syang tinitignan…
    Sana wlang ganitong mga tao sa PLDT..
    Sana walang mayabang sa PLDT…

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