Posted by yuga in Telecoms | 454 Comments
Lousy PLDT DSL Service
I thought I would never have to blog about PLDT and their myDSL service but it seems to be inevitable now.
I used to subscribe to GreenDot for my broadband connection last year. For Php 2,500 a month (plus 10% VAT), you get 256Kbps downstream and 128Kbps upstream connection. After my one-year subscription lapsed, I was courted by some PLDT DSL service reseller to switch providers.
The catch — higher speeds of up to 387Kbps, lower monthly fees (Php1,995) and freebies (LexMark printer). The laws of economics tell me to switch and I did, despite feedback from users about the lack (or absence) of technical support and the reliability of service.
For over 6 months now, I have been enjoying PLDT’s generous bandwidth (now up to 512Kbps for Plan 1995). And for what do I owe this? Incessant connection problems and lousy customer (read: billing) service. For weeks now, everytime I try to dial up (PPPoE), it takes about 200+ re-dials (and often, much more) to be connected. Usually happens during the evening right when I get home. It’s not a problem in the morning though. The dynamic IPs on their node could be overcrowded already. (I noticed that my new IP now starts at 58.x.x.x instead of the old 203.x.x.x.)
I signed up for PLDT myDSL last January and up to this month, I only got one billing statement and one disconnection notice. You ask why? Because the rest never came. Didn’t even touch the nice and comfy doormat of my apartment. I have already called them up several times about this and confirmed my billing address (which has been correct since the day I signed up) to no avail.
For months, I blindly send payments via BPIExpressOnline for PLDT not knowing how much more I owe them. And since they never gave me my billing statements since February, I don’t know when my bill is due and for how much.
So why did I blog about it just now? I got home tonight to find out my phone is disconnected; no internet either. I’m posting this entry at a crammy net cafe across the street. No wonder PLDT DSL’s forum has been closed indefinitely.
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Irereklamo ko po sana ang trainor ng Binakayan PLDT sa Cavite
Sobrang MAYABANG
PAALISIN NYO NA PO SYA
pldt is the worse company i ever known in terms of service
nakakamatay ang pldt
putang inang pldt wala kaung kwenta sayang lang bayad namin sana namatay na lang kau
they all sucks
PLDT SUCKS! I told them that I wanted to disconnect the internet connection since we can’t use it. It’s slow and sometimes the site doesn’t load properly. Furthermore, there came a point where our cpu broke down and can’t be used. Thanks to the technician who doctored our cpu, some parts went missing wherein we just noticed a few days later. Now they kept on billing me and already sent a formal and final letter from their lawyer telling that they will file a case against me since I’m not paying my bills. My point is, why would I pay if I can’t even use their service and to the fact that I already informed them prior that I want to discontinue the use of their service. We’re CUSTOMERS right?!? Also, GLOBE DSL, to which I thought was better gave me headaches as well! They told me the internet connection will be installed 5-7 days. But then, until now, it’s more than a week already, and there’s no one from their company that went here to install. THEY SUCK!! What internet provider is better nowadays? I need one. Pls. advise. Thanks..
kami rin.. may gumugulong atty. daw na parating nagccol sa cp ko. nakakainis. tinatakot pa kami. eh, hindi nmn namin nagamit ung 20t na bill na un. oo, nakapangalan nga sa akin kaso na transfer na ung dsl. ilang beses na kmi nag report na putulin nlng kaso walang action,.kaya naabot ng 20tbill nmn. ngayon ang kukulit nila. cge.. lahat ng tao dito sa pinas kasuhan nila.
PLDT is not the worst… Its the Philippines! Dapat mawala na sa mapa pilipinas puta!
ehh kung ikaw na lang kaya mawala? kung di ka naman pala tarantado’t bobong anak ehhh… kung wala kang masabing maganda ehhh mag laslas ka na lang bobong anak ka…
Grabehan ang PLDT 768kbps hindi kaya ibuffering ang 4 min na video 10 min bago matapos .. 768kbps nga ba o may kaltas pa ? … cguro 100kbs lang yan .. walang lokohan namn ng costumer sos paraparaan kumita e noh… mas OK talga GLOBE broadband! sana makapagpalit kami agad … nag ndi na kami ma scam,, un lang po ang hinaing ko sa “fastest” internet speed nyo..
I have been subscriber of PLDT for a few years. It is only this year that I realize the problem they got.
My DSL has been overbilled and upon scrutiny, there were confusing items which are not subscriber friendly, and known only to them. Instead of assuring that the statement would be adjusted properly (since it is a package rate and not by item costing), I was asked to wait a month or two for normalization. Apparently the hidden cost lingered for more than 6months.
Something fishy is going on with accounting since it seems that the billing problem was deliberate. Costs were being passed on consumers without their consent.
A few months before the overbilling, the service was supposed to be upgraded and our subscription bandwidth increased without additional cost. However, there was a major technical glitch and instead of the upgrade, many consumers experienced disconnection and poor quality surfing. It was eventually corrected by changing the modem to the latest DSL2 model.
Apparently, the upgrade got a lot of bugs and did not work with the current set of hardware. Computer Geeks blame Microsoft for the same problem whenever they offer new & improved Window OS that consumers eventually reject because it is not as reliable as the previous edition.
I got a linksys router that also failed to work properly due to the recent speed upgrade. After checking with the hardware company website, I found out that the issue was not isolated and although the model was quite old, they released a firmware solution to cope with the latest broadband system.
To sum it up, I think PLDT really wants to provide subscribers the best value for money. However, it suffered from an unforeseen issue or additional cost with a recent upgrade program. There was a huge company failure to COMMUNICATE the issue properly and instead of the TRUTH, the company played a fool, creating resistance and dissatisfaction from its loyal subscribers.
Had I read everything in here I would not have gotten a DSL connection with PLDT!
I agree with all the complaints as I have experienced it myself –
INTERMITTENT CONNECTION;
10-DAYS WITHOUT SERVICE (but unshamefully billed!)
LOUSY SUPPORT (call center and business center)
The media is silent about this because they earn advertising revenue from this company from hell!
What we can do is tell our friends, relatives, officemates and everyone we know NOT TO ENGAGE THE SERVICES OF PLDT!
intermittent dsl and gives billing always with disconnection notice even if updated cause they give it every 2 months only so bill doubles malalaki ulo ng mga putang inang mga tao sa pldt pati me ari your 171 call center query will have you wait til you run out of breath or your ears swells to red waiting for their fucking agent to answer your lucky to be answered after less than an hour this hell hole service of theirs they should continue doing it in their after life for an endless worthless quality service
Me and my wife were just new in the PLDT. Although we’re hearing about the bad service from some of our neighbors and friends who used to have the service, we still decided to give it a try for we need the landline and internet connection because of the nature of our work. During our very first month, we already experienced losing a dial tone and slow connection for more than TWO (2) weeks. Although the DSL connection could be because of my PC, still the telephone didn’t work just right for half of what we’re going to pay for. Second month come, worse thing happened. Not only my telephone services but even the DSL connection is out for about a week now (everything is still down as I am writing this). I really made an effort to go to an internet cafe just to have this send.
Bad thing about the reps was, we were not informed of the things to do if this things happen. Worse is, the girl in the business office can’t even tell me exactly what is going and why is this happening.
She just said that if these things happen, we should do something to the best that we could to inform them so I can get refunds from it. Is that right? Aren’t you are the one who should know it and do something to the best that you could to inform us? Refunds are good, but no one cares for it. We know what we signed up for and we can pay it. We don’t our bills to be cut to a portion of what we didn’t get. What we want is to get the full service that we will be paying for. No problem about the bill. just give the full service and we will pay you in full.
If this happens because of inevitable things, make it a point to do your part and not that the customer will be the one to initiate it.
It’s like we are begging for a service that we will also pay.
i agree with all your posts about pldt service.my service has been suspended(as the answering machine says it) because i had no time to pay my bills for two months.i paid my outstanding balance last friday to have my service reinstated and hopefully use it during the weekend.also the service center rep told me that the reconnection will only take 24-48hrs after the posting of payment, so then i paid.i even called 171 hotline the next day to verify the payment and the CSR gladly told me that the payment has been posted(yeah!) and i’ll just have to wait 24-48hrs.the next day(sunday) i called 171 again to follow up on the reconnection and the CSR made a report and i don’t have to worry because pldt has a policy that reconnection is only within 48hrs.after patiently waiting for more than 48hrs i called 171 several times and reminded them about the timeframe of my request and i got these replies:”i’ll make a report”, “i’ll make a request”, and “make it urgent”.
come tuesday i called 171 and asked to give me a definite time and date as to when they can reconnect my service but the CSR said he cannot commit because it’s a system generated blah!blah!blah!…and all i can do is f***ing WAIT!
tomorrow i’m gonna call for assistance to 171 to complain…them?
sana po mapatanggal ang empleyadong ito ng PLDT na mangggaamit ng kapwa; nambiktima at nanglimas ng libo-libong dolyares para mangloko ng kaibigan na minamahal siya; nagta-trabaho po ito sa Grace Park Service Zone bilang Plant Combination V; libo-libong dolyares ang ipinadala ng kaibigan ko at pinanggastos para sa lpg business niya at magarbong pangshopping ng asawa niya; mangloloko at manggagamit; nanghuthot ng malaking pera para sa sariling kapanibangan niya at iniwang luhaan ang kaibigan namin; dapat dito tinatanggal sa trabaho at magsasampa kami ng reklamo sa main office PLDT at NBI at FBI international fraud ; at gusto lang makapunta sa Amerika; dapat sa mga taong ganito binibigyan ng leksiyon para hindi na makaalis ng bansang Pilipinas at winawaldas pinaghirapan ng ibang tao; makonsensiya ka naman alam mo na kung sino ka; hindi ka pagppalain sa ginawa mong pangloloko; sir Pangilinan paalisin ninyo na empleyado ninyong mangloloko at mangagamit; nakakahiya ka kabayan; magbago ka na
I sent a reply after receiving a phone call that we haven’t paid our bills.
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SEE CUSTOMER CARES (i don’t know if this is still applicable) response to my initial email:
Dear Mr. XXXXXX:
We checked our records and found out that your PLDT phone line number (02)65XXXXXX has Call Restriction status due to non-payment of your outstanding account of Php 2,075.40.
We wish to inform that your telephone line and DSL may only be restored as soon as unpaid balance is settled.
Thank you.
Respectfully,
DENNIS LAWRENCE B. XXXX
Customer Care
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AND HERE IS MY REPLY!!!
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Hi Dennis/ CUSTOMER CARE,
Your records are incorrect. I will only pay 990.00 pesos today and nothing else unless you can tell me the invoice number of the other amount raised on our monthly invoice.
Also, let me point out that according to the paper bill we received, THE DUE DATE INDICATED ON IT IS FOR THE 16TH OF NOVEMBER 2010. I pay our bills online and when I tried paying the recent bill last November 9, 2010, you have already cut us off.
You should only cut the service after the said due date and not A WEEK or DAYS before it.
I will send you the screen shot of my latest payment for 990.00 pesos only today but make sure that the broadband ADSL Connection is REINSTATED accordingly.
AGAIN, if you need further proof of our payment since our settlement with PLDT, I will send a spreadsheet of our payments together with the RECEIPT / OR Number to point out that we have been up to date with our payments.
I’m giving you the chance to show us your record for the amount of 1,085.40 PHP and when it was added to our invoice. If this amount is valid then I will pay it, if not then we may resort to legal actions to the proper office and complain your service.
Also, check your logs, this service has been very stable but we never asked for any rebates let along demand for it. Cutting the service on an untimely manner is far enough!!!
Also, we tried calling your HOT LINE but never got through to one of your officers yesterday to point out this mistake.
Thank you!!!
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BS!!!
nakaka-gigil..!!!!! fault ko ba ung indi ka binigyan ng bill for 2months? indi ko reponsibilidad na itanong kung due na ba ako oh indi pa..!!!! pos nung i-disconnect nyo internet at landline ko then after settling it….sobra sobra sa 48hrs na palugit wala pa ding internet… tapos sabi sa kontrata…. 9200Php/month ung 4.5MB pos naging 10300php/month…. magaling lang kau sumingil….serbisyo nyo di lang bulok….mabagal pa…!!!!! shame on PLDT staff and everything…!!!!! THE WORST kung alam ko lang, Bayantel na lng sana ulit ako nag-apply…!!!!! WTF PLDT
NAPAKA-BAGAL NG CONNECTION NG DSL NG PLDT! BIRUIN NYO, NAPAKA-BOBOBO PA NG MGA TECHNICAL SUPPORT! SINASABI NILA MAGPUNTA SA SPEEDTEST.NET PARA MA-CHECK ANG SPEED, TAPOS UMAABOT LANG SA 0.41 “MegaBits” yung download speed. ang sabi nila, mas mataas pa daw yun kaysa sa plan ko na 384Kbps. kasi daw equivalent daw yung sa 0.41 Mbps (MegaBytes/sec)400Kbps! alam ba nila ang difference ng BITS sa BYTES? eh mga tanga pala sila e! 1 byte is equivalent to 1024 BITS!!! so ibig sabihin, yung 0.41 MegaBits per second is not 0.41 MegaBytes per second! it is equivalent to
41 Kbps! Bobo amf! technical support sila, wala namang alam sa computer! ang style ng PLDT, nili-limit nila sa 36-50 Kbps ang download speed ng mga customers nila para mas marami silang subscribers na mabigyan ng DSL. hinahati-hati nila ang speed, or should i say SLOW connection para hindi na sila gumastos pa sa panibagong server. Napakatalinong pang-gugulang nito! kung may sky broadband sa lugar nyo, yun na lang pakabit nyo wag na tong basurang serbisyo ng PLDT myDSL.
tama sabi ng technical support 0.41Mbps is equal to 410kbps. 1 byte is equal to 8 bits. IKAW ANG BOBO!
PLDT has been infiltrated by thugs and unscrupulous people who offers unwary customers high bandwidth connections with a one time fee. I don’t believe this goes through accounting, hence, affecting the good subscribers in both billing and quality of service.
I agreed for almost all the negative feedback on PLDT… what can i add,,, PURE INCONVIENT.. this company gives to there cosssstumer..
Pldt dsl sobrang bulok ang service. ang gagawin nila tatagalan yun activation tas ang iisipin natin customer mabagal yung internet kaya mag uupgrade ka kung tanga ka. Strategy nila mag oofer sila nang murang internet na maliit ang bandwith pero okay na tapos ang gagawin nila pababagalin nila activation para mag upgrade ka.. kaya ako pag kakalat ko dito sa amin sa greenwoods kung gaano kabulok ang pldt…
I have experienced lousy service with pldt my DSL… I always encountered connection problem with my DSL.. Kung hindi slow, lagi na dis connect.. Ngayon mas madalas na.. Kainis na.. what can you suggest yung mas maayos na service?.. kesa sa PLDT na to..
i’ve just experience the same bull crap service of this company… wtf, disconnected daw dahil sa past due bal.. and it turned out tech issue nman pala.. and worst is i had been calling for 2 days to resolve the issue…but more than 10 representatives disconnected me sa call.. pota, wala ba silang Q.A? palibhasa walang survey ehh..
nakak frustrate especially when u are a customer representative yourself, alam mo kung anu ang tamang customer service at ung hindi….
FIRST THING I ACCESSED AFTER THE ISSUE WAS FIXED?
CHECKING FOR FORUMS LIKE THIS.. AND WHOOLLLAAAA, I FOUND PLENTY OF IT.. IM NOT ALONE….. FUCK THIS COMPANY ! ! ! ! ! ! ! ! !
Mas nakakainis ay pag bill sayo at inde mo pa due date. kung titignan mo po mga billing statements nyo. Inde pa tapos yung billing cycle nyo naka bill na kau agad. Ang gulang nun diba. Samin nga kalahati pa lang yung buwan sinisingil ka na agad. Tapos yung first bill pa nila ang laki kase inde mo nasimulan ang buwan n maayos. Ang BS diba. Then sinasabi nila na automated daw. Eh kung automated yan di dapat pag bayad mo pa lang pwede mo ibalik kagad yung connection pagka bayad mo diba. But what can the lowly consumer do. Eh dito sa lugar namin PLDT lang ang may reliable service. Bayantel kase po dito sobrang bagal. Wanted to go eastern telecom kaso they only offered it at the other side of the street. Wanted to go sky but they didn’t provide service in our area as well. So me and my wife don’t really have much of a choice now do we. And thats what PLDT is capitalizing on.
8bits = 1 byte. Saludo ako sayo, ngrereklamo ka hindi mo alam sinasabi mo. haha! That 384kbps is their advertised speed, meaning you’re getting the speed what you’ve paid for.
Note that kb/kiloBIT is not kB/kiloBYTE. And for downloading files it’s BYTE and not bit, 384kbps/8 = 48kBps. Baka ibig mong sabihin 1KILOBYTE = 1024 BYTE!haha! Sana hindi ka lng basta basta ngwiki dyan, pinag-isipan mo muna sana.
Pero still PLDT SUCK!
tl;dr: PLDT SUCKS…
Oh ano IT man napahiya ka ano?
pwede ba magdemanda about sa mga bagay na ganito?? di maganda kasi net ko sa pldt , ung pumunta sila dito sabi nila madami daw lamaman pc ko kaya mabagal ang internet ko pero 100gig pa available and 1 games lang meron ako …
((
2011 na bulok pa rin PLDT huhu…
i have heard enough…i decided not to apply pldt dsl. i dn’t wanna b 1 of those complainant..hehe! thanx for all the info.
PLDT Sucks.. They disconnected my service because I was not able to make a payment. I made a payment and my service should be back on after 24 hours..( 24 hours is a piece of S%@# 2 – 4 hours will do.) I patiently waited.. after 24 hours my service is still not on. I called customer service and she told me my payment was posted, so told her it’s been more than 24 hours since I made the payment, my service should be up and running. She just created a report for reconnection. I don’t want to argue with her so I just ended the call. I used to be a technical support for DSL service. and you can just click the button to turn on the service it’s easy as that.. you don’t have to wait for freaking 24 hours for the service to be restored. that’s ridiculous.! and one more thing they cut off my service 5 days before my due date.. sigh..
PLDT SUCKS!!!
nakakahinayang naman yung binabayad ko…ayaw ko na sana tapusin ang 1 year contract, sobrang bagal, tapos pag inopen mo yung watchpad may nakapost na mag upgrade ka…. kupal talaga…sindikato yata eh…
makukulong ba ako pag di ko tinapos ang contract? di din naman nila na ibibigay ng tama ang serbisyo nila…
o baka pwedeng sila ang ipakulong natin….
they are so lousy..pldt will easily cut your connection if only a day of delay with the payment,but for services we cannot rely on them…..huh……….cut wires,,,i don’t know why they are like that…calling them for almost a week now…and until now no connection still…..and they even said we have to hire a private technician? why.??????
I am filing a complaint for disconnecting my serice with out receiving a disconnection notice. This is against the law set by the National Communction out Twice this has happend the last time the sent my bill they shut if off before the bill was even due. I thier service is terriable and everybody need to file complaint for their unfair bus practice. If they get enough complaints it will cost them big time. ntc.gov.ph. Spread the word STOP PLDT unfair business procedure and follow the law
this is the NTC contact number (02)9213251 you can also email them at ospac@ntc.gov.ph If you do it properly you well get result however dont hesitate to make follow-up
I have been experienced almost the same with this PLDT my DSL. damn this company and its people. I have choose this company thinking that they can serve me the best and beyond my expectation. Imagine I applied then they accommodated me. Filled up application and in the first place they had already knew that in our area there is no available dsl connection. I have waited for a month and then they just answered me that there is no dsl connection!! Sucks..so i have no other option but to withdraw and get my money for refund. Then the customer service people told me that it takes six months before I can get my money back…what a good and amazing service they have!!They must think of the output with this services and practices.
Then, i went to Smart Bro wireless Center. I paid today and by the next day I have my connection..See!! How can they compete if they will not change with there practices. think and revise…
buwan buwan nlng ko nwawalan ng outgoing calls sa buset na PLDT na yan… buwan buwan dn ko ngeemail at ngreerklamo,.., tapos gnyon kakabyad ko lng ng billing na ang due date e oct31 pa… wala kami dial tone.. nananadya ata talga tong PLDT na to e… buwan buwan nalang ngrereklamo… ang kumag talga., nkakaasar… tapos ung PLDT na DSL ang bagal pa tlaga… pde ba ipabarangay to! magfifile ko sa korte! amp!.. heehe
Sucks PLDT …akala ko maganda service damn Mas malala pala….e2 ba binabayaran namin sa inyo?yung bulok na serbisyo nyo?wala pang 3weeks may bill na agad ako 3800?na dapat ay 2700 lang na monthly bill?Pota na!!!Asan ba ang batas na nagpoprotekta samin mga consumer?baka natalian na rin ng wire ng PLDT na yan Busettttt!!!!!!
ako 3 days na grabeng hina ng internet ko,,kahit youtube naghahang hindi makapagload..speedtest failed din.. sana matudas na lahat ng mga nagtatrabaho sa technical department..walang ginawa…sasabihan kapa baka hindi ka nakabayad..eh hindi pa dumadating bill nila tapos na ako magbayad..putang empleyado..daming satsat..bat hindi nila ayusin sirang gamit nila..
PUTANG INANG PLDT!!!! PWEDE DAPAT I REKLAMO ITO SA DTI, VERY BAD SERVICE, HINDI KAMI PINAPADALHAN NG BILING STATEMENT, BASTA BASTA LANG SILA NAGPUPUTOL NG LINYA, NAGBAYAD NA KAMI, WALA PA RING ACTIVATION!!!
kau mga kaputa putahan ng ina nyo PLDT DSL kau ubod kau ng mhal maningil ubod nman ng bgal ang internet nyo dapat pinapasbog n yn kompanya nyo mga gago kau putang ina nyo pilipit nyo sa leeg nyo yn cable ng dsl nyo at magbigti n kau mga putang ina nyo gago!
mga putang ina nyo puro’s kau mga wlang kwenta pasabugin na dpat yn kumpanya nyo sayang lang binabayad sa nyo isa kau NAPAKALAKING PUTA!!! mga hindot kau mga putang ina nyo! mas mbalis pa blutooth sa internet nyo buti pa ang aso mlake ang pkinabang kau tao na wala pa dn pakinabang mga inutil kau saksak nyo sa baga nyo yn dsl nyo walang kwenta at inutil n 2lad nyo mga gago! your such a big shit!! mga muka kau pera!!! puke ng ina nyo!!
mga putang ina nyo wag irereklamo ko kau sa DTI at sa T-3 mga gago abangan nyo! dko makausap ang pamilya ko sa pinas dahil sa walang kwenta nyo serbisyo sayang lng ang bnabayad ko sa dsl nyo! abangan nyo mga tulog sa kangkungan! mag eemail ako ngayon dn!
you can complaint pldt by calling NTC at (02)9213251
I have nothing against pldt pero ito lang ha., ngayon active subscriber ng ng pldt., pero biruin mo, gumagamit na lang kami ng free trial vpn kahit na may pldt ., kasi naman palaging nadidisconnect ang putang inang pldt na yan.at kung meron naman super bagal pa, I dont know kong kami lang pero ilang beses na rin naming tinawagan ang kanilang customer service pero wala paring aksyon…. first 3 months pa lang namin pero siguradong ididisconnect na namin to…
I have nothing against pldt pero ito lang ha., ngayon active subscriber ako ng pldt., pero biruin mo, gumagamit na lang kami ng free trial vpn kahit na may pldt ., kasi naman palaging nadidisconnect ang putang inang pldt na yan.at kung meron naman super bagal pa, I dont know kong kami lang pero ilang beses na rin naming tinawagan ang kanilang customer service pero wala paring aksyon…. first 3 months pa lang namin pero siguradong ididisconnect na namin to…
Ito lang ha, I-divide nyo ung promised speed rate to 8, yun dapat yung download speed nyo. For example, ung Plan 990 which is 384kbps divided by 8, then your download speed should be 48kbps. Tsaka kung bumabagal man eh madaming pwedeng maging dahilan, pwedeng sa browser, the site itself or siguro yung Pc.
Pero ang naging problema ko lang sa PLDT eh ung intermittent connection nya pero nung itinawag ko naging maayos naman.
grabe ang ang pangit ng net ngaun lalo n mga aftrenoon to evening, meron nga net ang prob soooobraaannnggg baaaagggaaalll. tsk tsk tsk,
i’m having intermittent connection again with my pldt mydsl, it has been a recurring problem for the past several years, connection was fine last september 2011 up to january 18, 2012, currently i’m having constant disconnection again.
just this morning, 01/21/12, i had the following dc
6:42am 6:44am 6:55am 6:57am 6:58am 7:02am 7:23am 7:31am 7:34am 7:55am 8:04am 8:08am 8:18am 8:18am(2) 8:19am 8:20am 8:21am 8:22am 8:23am 8:26am 8:28am 8:28am(2) 8:30am 8:35am 8:39am 8:42am 8:43am 8:45am 8:48am 8:49am 8:51am 8:51am(2) 8:56am 8:58am 8:59am 9:02am 9:03am 9:06am 9:08am 9:08am(2) 9:23am…..
& pldt management seems to be using their csr (customer service relation) as a shield to avoid getting flak from the customer, yes, they would answer my calls, yes, they would make the reports, but are those reports being acted upon. the csr keeps saying a dispatch is scheduled & i keep telling them, your previous dispatch had already confirmed that there was no problem on my side of the network so stop wasting time & deal directly with the real problem, pldt’s side of the network.
i’m thinking that their network is congested again, either that or they using the system for something else like some new product that they’re launching w/c is fine as long as it doesn’t affect my internet usage w/c i’m paying religiously
oh, regarding the billing statement, my view is quite different from those that are already posted. i’ve always believed that it is also a subscriber’s responsibility to monitor he’s bills/obligations, like if i missed a month’s billing i would immediately call them up for it & wouldn’t wait till i get a notice from them, this way, the company could immediately rectify what ever it is that is causing the non delivery of the billing statement & for company’s with recurring charges, i always pay them even w/o a billing statement since i dont use any other service other than those stated on previous billings, let’s be honest people, if we are decent people, we would honor our obligation even w/o a billing statement
mga gago mga pldt i starded dec 2009 at pano ako nag karoon ng bill ng january-feb 2012 since 2 years contract lng ako. i have a balance ng 2monts mga 2k thin na disconnect net ko and after 4 months naging 6k bill ko wtf sana mamatay nalang kau mga taga pldt/ kampun kau ng kasamaan mga mandurugas.
according to ntc
Broadband service providers shall specify the minimum broadband/internet connection speed and service reliability and the service rates in their offers to consumers/subscribers/users in their advertisements, flyers, brochures and service agreements and service level agreements. The minimum service reliability shall be 80%.
pero 0kps/disconnected pa un….