Comments on: Lousy PLDT DSL Service

By: becky

becky — Tue, 07 Feb 2012 11:33:00 +0000

kami rin.. may gumugulong atty. daw na parating nagccol sa cp ko. nakakainis. tinatakot pa kami. eh, hindi nmn namin nagamit ung 20t na bill na un. oo, nakapangalan nga sa akin kaso na transfer na ung dsl. ilang beses na kmi nag report na putulin nlng kaso walang action,.kaya naabot ng 20tbill nmn. ngayon ang kukulit nila. cge.. lahat ng tao dito sa pinas kasuhan nila.

By: i hate pldt

i hate pldt — Thu, 26 Jan 2012 18:14:23 +0000

mga gago mga pldt i starded dec 2009 at pano ako nag karoon ng bill ng january-feb 2012 since 2 years contract lng ako. i have a balance ng 2monts mga 2k thin na disconnect net ko and after 4 months naging 6k bill ko wtf sana mamatay nalang kau mga taga pldt/ kampun kau ng kasamaan mga mandurugas.

according to ntc
Broadband service providers shall specify the minimum broadband/internet connection speed and service reliability and the service rates in their offers to consumers/subscribers/users in their advertisements, flyers, brochures and service agreements and service level agreements. The minimum service reliability shall be 80%.

pero 0kps/disconnected pa un….

By: greg

greg — Sat, 21 Jan 2012 11:49:29 +0000

i’m having intermittent connection again with my pldt mydsl, it has been a recurring problem for the past several years, connection was fine last september 2011 up to january 18, 2012, currently i’m having constant disconnection again.

just this morning, 01/21/12, i had the following dc
6:42am 6:44am 6:55am 6:57am 6:58am 7:02am 7:23am 7:31am 7:34am 7:55am 8:04am 8:08am 8:18am 8:18am(2) 8:19am 8:20am 8:21am 8:22am 8:23am 8:26am 8:28am 8:28am(2) 8:30am 8:35am 8:39am 8:42am 8:43am 8:45am 8:48am 8:49am 8:51am 8:51am(2) 8:56am 8:58am 8:59am 9:02am 9:03am 9:06am 9:08am 9:08am(2) 9:23am…..

& pldt management seems to be using their csr (customer service relation) as a shield to avoid getting flak from the customer, yes, they would answer my calls, yes, they would make the reports, but are those reports being acted upon. the csr keeps saying a dispatch is scheduled & i keep telling them, your previous dispatch had already confirmed that there was no problem on my side of the network so stop wasting time & deal directly with the real problem, pldt’s side of the network.

i’m thinking that their network is congested again, either that or they using the system for something else like some new product that they’re launching w/c is fine as long as it doesn’t affect my internet usage w/c i’m paying religiously

oh, regarding the billing statement, my view is quite different from those that are already posted. i’ve always believed that it is also a subscriber’s responsibility to monitor he’s bills/obligations, like if i missed a month’s billing i would immediately call them up for it & wouldn’t wait till i get a notice from them, this way, the company could immediately rectify what ever it is that is causing the non delivery of the billing statement & for company’s with recurring charges, i always pay them even w/o a billing statement since i dont use any other service other than those stated on previous billings, let’s be honest people, if we are decent people, we would honor our obligation even w/o a billing statement

By: bella

bella — Wed, 11 Jan 2012 11:44:17 +0000

PLDT SUCKS! I told them that I wanted to disconnect the internet connection since we can’t use it. It’s slow and sometimes the site doesn’t load properly. Furthermore, there came a point where our cpu broke down and can’t be used. Thanks to the technician who doctored our cpu, some parts went missing wherein we just noticed a few days later. Now they kept on billing me and already sent a formal and final letter from their lawyer telling that they will file a case against me since I’m not paying my bills. My point is, why would I pay if I can’t even use their service and to the fact that I already informed them prior that I want to discontinue the use of their service. We’re CUSTOMERS right?!? Also, GLOBE DSL, to which I thought was better gave me headaches as well! They told me the internet connection will be installed 5-7 days. But then, until now, it’s more than a week already, and there’s no one from their company that went here to install. THEY SUCK!! What internet provider is better nowadays? I need one. Pls. advise. Thanks..

By: bryan

bryan — Wed, 14 Dec 2011 12:24:21 +0000

grabe ang ang pangit ng net ngaun lalo n mga aftrenoon to evening, meron nga net ang prob soooobraaannnggg baaaagggaaalll. tsk tsk tsk,

By: Chilax!

Chilax! — Thu, 08 Dec 2011 14:36:25 +0000

Ito lang ha, I-divide nyo ung promised speed rate to 8, yun dapat yung download speed nyo. For example, ung Plan 990 which is 384kbps divided by 8, then your download speed should be 48kbps. Tsaka kung bumabagal man eh madaming pwedeng maging dahilan, pwedeng sa browser, the site itself or siguro yung Pc.
Pero ang naging problema ko lang sa PLDT eh ung intermittent connection nya pero nung itinawag ko naging maayos naman.

By: leslie

leslie — Mon, 05 Dec 2011 19:49:09 +0000

they all sucks

By: concernyael

concernyael — Tue, 29 Nov 2011 18:50:00 +0000

this is the NTC contact number (02)9213251 you can also email them at ospac@ntc.gov.ph If you do it properly you well get result however dont hesitate to make follow-up

By: concernyael

concernyael — Tue, 29 Nov 2011 18:39:28 +0000

you can complaint pldt by calling NTC at (02)9213251

By: anonymous

anonymous — Mon, 28 Nov 2011 07:48:44 +0000

I have nothing against pldt pero ito lang ha., ngayon active subscriber ako ng pldt., pero biruin mo, gumagamit na lang kami ng free trial vpn kahit na may pldt ., kasi naman palaging nadidisconnect ang putang inang pldt na yan.at kung meron naman super bagal pa, I dont know kong kami lang pero ilang beses na rin naming tinawagan ang kanilang customer service pero wala paring aksyon…. first 3 months pa lang namin pero siguradong ididisconnect na namin to…