My PLDT DSL Downgrade Experience
Posted Tuesday, December 5th, 2006 12:28 pm by Kevin Codamon
Viewed 8044 times | Related entries: Open Mike, Personal Computing
Interested to learn how to downgrade your existing PLDT DSL line? Ok, Heres how it goes:
1. Call up 171 and follow the voice instructions to get to the DSL section
2. Request for a downgrade from the PLDT agent
3. PLDT agent refers your request to your local PLDT area office, This may take as much as a week so plan in advance especially if your cycle billing date is approaching.
4. A PLDT local office representative will call you up regarding your request. Also you will also need to agree to be locked in for the downgrade plan you chose for 1 year.
5. It will take around 5 working days to completely process your request, you may or not experience minimal downtime. I’m assuming that for the vast majority of users NO HARDWARE CHANGES are necessary as only PLDT needs to do their adjustments internally.
Note that PLDT didnt call me up when the transition was completed and had to verify that my line was indeed downgraded by calling 172 (PLDT’s DSL Tech support).
I am writing this as PLDT has just completed their downgrade of my 3 year old Professional MyDSL line to the 999 Plan and it looks solid so far. The main reason i delayed my downgrade to the 999 PLDT DSL plan is because i thought that, because of the cheap price, quality wasnt that good.
So how is the quality of my PLDT DSL 999 line? So far, i have played World of Warcraft and local MMO’s, downloaded through bittorrent and emule, done my usual uploads for my blogs and work and i didnt even notice the difference.
Disclaimer: The steps listed above may or not apply to your situation. While i think PLDT wont deviate too much from the steps listed above to get your DSL line downgraded, its a good idea to double check with whoever you are talking to at PLDT. Performance benchmarks will also vary from location to location and will also be subject to line quality and hardware specs.
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7 Responses to “My PLDT DSL Downgrade Experience ”
How to ask for PLDT technician to fix your PLDT line (no line, no DSL, right?)
1. Call 171. They will promise a visit.
2. If you have gone tired waiting, go to the nearest PLDT office. The staff will make some calls and/or send emails. S/he will assure you the technician will visit.
3. Wait.
I’m still on the 3rd stage — 3 weeks and counting, without DSL connections. Would they refund? Start to step #1.
In the meantime, Smart 3G keeps me connected when needed.
My experience, they have package that has a Notebook and a PC, this one is for Business.
Almost two months now, the DSL is already is active but the Notebook and the PC have not been delivered. Every time I check, they are following up with their supplier. Is DTI watching this blog?
So much for the promo?
And, Smart 3G backing up a down PLDT line? Would be more cool if it were a Globe 3G or Visiblity doing the job!
Hi -
Sorry a bit off topic here - I’m not from the Philippines but would like to ask about Broadband there. I’ve been told that there is a ‘low penetration rate’ but it could be that people are just not subscribing to it, not that it is not available to them. Is it generally available anywhere I go if I choose to have it, and are the speeds ok - or does it suffers from bad connection much of the time?
Thanks in advance!
Hi Migz,
Globe 3G is too expensive for internet browsing - P 0.25/kb. OTOH, Smart 3G charges a P10 per 30 mins flatrate.
I guess they want you to sign up for Visibility.
They should both come up with flat-rate data plans… wait, maybe that is Sun Cellular’s 3G plan!
did you pay five thousand pesos for the penalty?
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