MyDestiny and the quality of local ISPs

One reader emailed us asking why we haven’t reviewed any other broadband/DSL providers except Smart Wifi and PLDT myDSL. Matter of fact is, either none of us has had any problems with the rest of them or most of our contributors are on Smart Wifi or PLDT.

Another feedback we got was from Milo who asked us get feedback from our readers about MyDestiny Cable Internet:

They have an extremely crappy service and I can’t understand how they won the internet service provider of the year. I just want to find out how many people out there are having problems with their service. Their customer support tells you to send a text message which is fast and within 20min a customer rep will contact you. But the thing is I have to send 10 to 20 text messages when their service is down and luckily after three days they will call up telling you they have network problems and do not know how long it will get fixed.

I can’t verify which awards it was though. The website of PISO and Google search did not reveal any clues.

Frankly, is there any “good” broadband ISP around? Cable internet in the Philippines is said to be worse and much slower than DSL, contrary to the theoretical throughput. We’ve heard complaints for almost all residential ISPs from Evo-DSL of Eastern Telecoms, GlobeQuest, Bayantel DSL and even more with the telco giant PLDT (can you spell myDSL as fast as they can bill you?).

I’m sure a huge number of us have had their share of complaints. We can only complain again and again, switch providers, or be more patient and hope that customer service would improve.


79 Comments

  1. anon /

    seriously… have you guys actually tried globelines broadband?! mapapamura kayo sa kabulukan! hahaha!

  2. Kay L /

    i think maybe it’s because of the recent earthquake at taiwan.. for mydestiny cable internet users..

  3. actually mydestiny.net had a jaguar speed of connection its almost 5mb downstream to me.. not other broadband company who promising of high speed and more stabled but got VERY SLOW bandwith .. about ur condo problem check ur router if ur using rotuer maybe ur WIFI is on pls dont fool ur self check ur or or else check ur brain maybe u got disorder problem no insults!! :D

  4. Actually not all ISP is perfect, kahit nmn tao wala ring perfect. wag kasi kayo maghanap ng perfection in life, tayo kasing mga filipino masyadong reklamador wala nmng ginagawa para sa ikabubuti. kung kayo ganyan ang mga reklamo niyo sa LOCAL ISP natin aba e di wag nlng kayo magpakabit ng internet para di kayo magreklamo mawawalan pa kayo ng sakit ng ulo. basta ako masaya ako sa speed na nakukuha ko sa mydestiny internet, may ilang area lang kasi na talamak ang nakawan at nag ta tap ng connection kaya naapektuhan ang connection niyo, ehh kung tayong mga Filipino may disiplina e di di magkakaroon ng ganyang problema.,….

  5. hi, we’ve recently moved to a condo in Xavier Hills, Quezon City and practically the only wired broadband allowed is MyDestiny, just want to check how is their service doing now?.. they say we have an option to go wireless with smart.. so before i make the mistake im gathering as much info as i can.. thanks in advance!

  6. teddy /

    I moved to a Condo unit which only had the SBC MyDestiny ISP available (cable TV as well). Upon further inquiry with Bayantel and PLDT, It was not physically impossible to a different ISP service but rather more of a Condo Admin-Destiny tie-up of sorts. (The admin did mention that since destiny spent for the cable wiring, they had no choice but to sign up).

    After moving in, I called up Destiny Tech Support to report a crawling internet whereby they mentioned that i’ve been dropping packets because my modem was probably messed up due to a virus from another user in the building. “So, What i have in my unit is NOT a modem” and got the reply “it’s more of a router.” “Can i get my own modem if i get a corporate account?” I asked, “Yes, sir.” was the reply.

    I believe that after paying the regular rates for an ISP, I deserve my own modem and not have to share bandwidth with the whole building. So

    Though my knowledge on the hardware is limited, I do savvy enough to know that each subscriber should have their own modem PER individual subsciption (residential) and not a shared modem which is tantamount to an extension. The question is, am i being cheated and by whom? The ISP, the Building admin? or both?

  7. I moved to a Condo unit which only had the SBC MyDestiny ISP available (cable TV as well). Upon further inquiry with Bayantel and PLDT, It was not physically impossible to a different ISP service but rather more of a Condo Admin-Destiny tie-up of sorts. (The admin did mention that since destiny spent for the cable wiring, they had no choice but to sign up).

    After moving in, I called up Destiny Tech Support to report a crawling internet whereby they mentioned that i’ve been dropping packets because my modem was probably messed up due to a virus from another user in the building. “So, What i have in my unit is NOT a modem” and got the reply “it’s more of a router.” “Can i get my own modem if i get a corporate account?” I asked, “Yes, sir.” was the reply.

    I believe that after paying the regular rates for an ISP, I deserve my own modem and not have to share bandwidth with the whole building. So

    Though my knowledge on the hardware is limited, I do savvy enough to know that each subscriber should have their own modem PER individual subsciption (residential) and not a shared modem which is tantamount to an extension. The question is, am i being cheated and by whom? The ISP, the Building admin? or both?

  8. francis /

    i had also recieve such a BULLSH** service from GLOBE ……nagapply aq ng GLOBE wireless speak n’ surf last saturday at ParkSquare2

    …i paid an advance MSF and they gave the equipment [wireless modem and phone] , i was glad to know that it was fast and excited to use it as soon as possible [i’m also currently using Bayantel’s broadband service which is starting to get SLOWWW] …..when i went home i plug the modem, read the manual to ensure everything would be fine…….only to find out that it doesnt work…..

    i called their CS and was told that i dont have an account on their system [CRAP 1] and that it would take 24-48hours for activation [which the globe personnel at ParkSquare2 did not inform me [CRAP2]

    after 24 hrs. i called CS again…the CS agent was able to pull up ”my” acct and told me that it was already activated, the agent provided me a username,password and my phone [which was also not provided by the Parksquare personnel [CRAP3]….the agent then asked me of my acct number which appears on the application frm…when agent verified other information,he then knew that the acct and all the information he provided WAS NOT MINE but rather my uncle’s [CRAP4] …..my uncle and i had te same first and last name but not with the birthdate, middle name nor the address which he asked and i had provided on the start of the call…..why in the hell he pulled up the wrong acct and even provided the login information.

    i called again after that non sense call,,,,,and was told that it would take 5-7 days [which is which? dont they have the same info for the timeframe [CRAP5]

    sunday afternoon i went to Parksquare2 again to fix the problem…they told me that my broadband application was added to my uncle’s acct [huh? they are SO STUPID to do that….on the application form that i’ve submitted is my information and also on the requirements ……DONT THEY KNOW HOW TO READ [CRAP6]….and EVEN THEM DOESNT KNOW THE PHONE NUMBER ASSIGNED TO ME [CRAP7]….they told me that they’ll call me at 6pm on my cellphone for the assigned phone number but 6pm had passed …a day had passed but still i had not receive any call from them [CRAP8]

    …….to make this short it’s wednesday….5 daysss had passed….i’ve made a lot of cs calls and a bunch of moron cs agents had answered me and still my account was not activated and still cant use the phone ad the internet service i’ve paid for…….if later i still wouldnt be able to use it….

    …….thats it !!! sa kanila nlng useless modem and phone nila!!!

  9. Shellie /

    I was once a PLDT DSL subscriber, had it disconnected to switch to MyDestiny.

    A very wrong decision…connection is intermittent, we even had a week of no service last August 2007.

    Call customer support, reps will answer after 10 minutes or more.Tapos ganun pa rin, paulit-ulit lang problema. Hindi naaayos.

  10. ellen lopez /

    Ever heard of BellTel? It’s a cable internet service provider. I’ve been with them for more than a year and though they may have technical difficulties once in a while, customer/technical support is very good. The service is a bit pricey, though. I pay P2,126.00 per month. It comes with cable tv service.

  11. Is it fast playing http://canz.net using mydestiny?

  12. @dindo: yes. mabilis ang canz.net kesa sa mga ibang flash sites

  13. With regards to internet speed its above average although sometimes it gets so slow which I believe slow speed connections sometimes cannot be avoided. what pissed me off and really disappoints me was just last week ( Dec. 5, 2007 until just today Dec 9, 2007 @ around 4:00 o’clock to be exact!) I had no connection!! I even got tired hearing same reasons and it seems they have a very poor “after service”, slow action on problems reported to their office, and sometimes I hardly reached their land line to report the problem. What an experience!

  14. sherwin /

    so what is the best internet service provider ba for you guys? am looking at zpdee, but cable din siya… left pldt plan 999 since putol nang putol – would it help to upgrade to a higher plan ba? appreciate all feedbacks

  15. Angie /

    From PLDT DSL, I switched to MyDestiny cable internet, since I was unhappy with PLDT. At first it was okay. Then came the frequent signal interruption of Destiny. The last month, I was barely able to connect at all. Worse is that DESTINY’S CUSTOMER SERVICE/TECHNICAL SUPPORT is CRAP. They don’t reply to your emails. Tech support sounds irritable (the janitor was the only polite person in that office, I talked to him). They never inform me they every time they have signal problems (very often). I had to be the one to call them all the time. Those who’ve been with Destiny know how often you have to call them due to signal interruption (very frequent, I tell you). DESTINY IS THE WORST ISP EVER.

    Aahh, that felt good, releasing all that anger. :)

    I’m back with PLDT MyDSL now. I’m happier with it now. :)

  16. THE REBEL /

    I TRIED DESTINY, GLOBE AND PLDT. THEY ARE ALL THE SAME SATAN ON THIS WORLD! CLAIMS, CLAIMS, CLAIMS ALL WITH LIES AND DECEPTIONS. I PRAY THAT SOMEDAY ONE HONEST ISP PROVIDER WILL RISE FROM THESE DEMONS!!!!!!!!!!!!!!!

  17. josh /

    My Destiny? Ok lang minsan pag 2am until morning but entire day hwag ka nang umasa pa for chatting at e-mailing lang magagawa nyo but if you’re planning to watch video streaming like you tube and downloading sayang lang ang P999 a month kung tulog na kayo ng 2am.

  18. myDestiny Connection is so slow and their customer service is so incompetent!

  19. So far i have the most BAD EXPERIENCE with MY DESTINY ISP. They are slow in almost everything, unreliable and unprofessional. They have alot of nos. you can call but most of them are inactive and it keeps changing. The speed is awful you can only watch videos when its 4am-9am the rest huh! forget about it. Better stay with the big isp companies because so far this is the worst.

  20. Bonanza /

    ok… packetloss GRABE… response ng customer support ANG TAGAL… ANG GALING LANG MAG BILL NG MGA GAGONG TO. nakakairita!!! dati nakaka 500 – 1.5mb/sec pa ako sa pag download tapos dahan dahan ng bumaba ngayon di na ako maka rating ng 100 LOL. bulok nyo talaga mydestiny sobrang bulok.

  21. yeah thats true….im using mydestiny cable internet in my internet shop but its horrible,it reach 3 days or one week not having an internet connection,i should get a back up on this and ‘sayang” i should had think hundred times when i choose mydestiny pra hndi na sayang ang pera ko

  22. just imagine they are giving lots of numbers (customer support) but its all crappy and shit! just imagine no one will answer on you calls!!!hayyzzz..if only i can turn back time dadavono donya and aloha?

  23. Lesley Macapas /

    I’m using Skybroadband, and i haven’t had decent service for almost 3 months of the 4 months i’ve been with them. Sa umpisa lang sila maganda, once you’re hooked, service detoriates. As in really bad, we’re talking no connection at all almost the whole time. I’m already going to consult a lawyer about what i can do to them after all the physical, financial and emotional stress they gave to me. I don’t know what the outcome is, but these companies shouldn’t be allowed to get away with stealing our hard-earned money and time. If you know anybody who’s mad enough to sue, contact me and we might stand a better chance with a class suit if they know we’re really serious. Thanks!

  24. Got a globelines 3mb line so i could play online games like wow but the ping is high so gaming sucks. This is globelines top of the line dsl and it sucks azz for gaming. Latency in game is usually in the 350ms to 650ms range but of course it get much higher at times. Even pinging http://www.globelines.com.ph the ping is average 281ms.

    Ping test results to a node less than 50 miles away.

    http://www.pingtest.net/result/12561868.png

    Grade D – Most online applications will not perform well but should function in some capacity.

    Globelines DSL sucks

  25. Globelines has a good internet service bundled with landline… but their customer service destroys it all.
    We were using Globelines for the past 3 years and each year, we have 2 or 3 times when we lose connection. It takes a gazillion times to call for them to check on the service. They’d come 2-4 weeks after.
    A month before Ondoy hit Manila, our service–both internet and landline was down. It has never been restored since then. In October 2009, they gave us a new landline number and told us it will be restored in November. Whoa! Its now May 2010 and nothing is working! To add insult to injury, they billed us, and take note, sent us a demand letter to settle our bills for months when none of their services are working! All these after their Customer Representatives assured us time and again that we will not be billed while their services are down.
    Sad to say, we are not an isolated case. Most of our neighbors in our building have the same sad story about Globelines. We live in Makati. Too bad, Globelines lost a lot of loyal subscribers because of this….

  26. DINDO VELARDE /

    Globe Broadband 1mbps plan (Marikina area) is not worth your money. Connection is very slow and you can’t watch a decent youtube video since buffering is snail-paced. I called 211 to request them to terminate my plan since there was no internet connection for 2 weeks. Actually, I called 5 times and I talked to 5 different CS but they wouldnt terminate my subscription since they want to send a technical crew first to our house to check the problem. So I said ok, I waited 5 times in a row to wait for the technical crew but nobody came. I inquired with 211 on why no technical crew came to our house, the CS informed me that the technical crew listed in their report that the job was fixed and done. I went to Globe the next day at Gateway Mall and terminated my subscription at their office directly. Good riddance Globe

  27. Cinch Yu /

    I complained two days ago regarding my MyDestiny Cable TV connection, shows stops for a few seconds and sometimes he voice is delayed than the action. It is intermittent. The cable service man arrived after two days (well after my 3 follow ups) and told me that the problem is my TV. I just bought my TV about 3 months ago. The service man is very rude in explaining to me the problem. Why do have a rude tech support people who doesnt really do their supporting? I still believe its their line that has a problem. He asked me that by just looking at the TV he knows already that their line has no problem… that’s a lot of crap.

    • load of crap indeed. he thinks you would believe anything he said. did he say what’s wrong with the tv? lahat naman ng cable out pare pareho eh.

  28. natasha /

    All I can say is my destiny cable internet have a lock on a single computer. And it sucks every time I have to use other laptop I can’t connect to the internet and I have to contact the service provider always

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