MyDestiny and the quality of local ISPs
One reader emailed us asking why we haven’t reviewed any other broadband/DSL providers except Smart Wifi and PLDT myDSL. Matter of fact is, either none of us has had any problems with the rest of them or most of our contributors are on Smart Wifi or PLDT.
Another feedback we got was from Milo who asked us get feedback from our readers about MyDestiny Cable Internet:
They have an extremely crappy service and I can’t understand how they won the internet service provider of the year. I just want to find out how many people out there are having problems with their service. Their customer support tells you to send a text message which is fast and within 20min a customer rep will contact you. But the thing is I have to send 10 to 20 text messages when their service is down and luckily after three days they will call up telling you they have network problems and do not know how long it will get fixed.
I can’t verify which awards it was though. The website of PISO and Google search did not reveal any clues.
Frankly, is there any “good” broadband ISP around? Cable internet in the Philippines is said to be worse and much slower than DSL, contrary to the theoretical throughput. We’ve heard complaints for almost all residential ISPs from Evo-DSL of Eastern Telecoms, GlobeQuest, Bayantel DSL and even more with the telco giant PLDT (can you spell myDSL as fast as they can bill you?).
I’m sure a huge number of us have had their share of complaints. We can only complain again and again, switch providers, or be more patient and hope that customer service would improve.