New BitDefender Expert Support Program Unveiled

Enterprise customers looking for an easy and cost-effective security solution should try looking at BitDefender. Ms. Barbara Napiere, product manager of IPSYSTEMS Inc., which is the Philippine distributor of BitDefender Antivirus Software recently introduced their Expert Support Program (ESP).

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Made up of a team of certified engineers, the BitDefender Expert Support program (ESP) provides customers with direct access to distributor-level technical support straight from IPSYSTEMS at no additional charge, for both remote and onsite assistance. This is a unique offering considering that customers would usually have to go through several communications with the reseller (first-level support) before the distributor steps in (second-level support), if at all.

“œBeing passed around for technical support is often a great source of frustration for many IT heads. We want to make it easy for our clients to maintain BitDefender and their security needs in general. With the ESP program, administrators can always be assured that a BitDefender certified engineer direct from the Distributor (IPSYSTEMS Inc) will be available at no additional cost, regardless of which IPSYSTEMS reseller the customer bought their BitDefender solution from,” added Ms. Napiere.

Ms. Diana Stoleru, BitDefender Channel Manager for Asia Pacific said, “œWe invite IT administrators in the Philippines to try out the BitDefender Expert Support program of our partner IPSYSTEMS Inc. We hope this will benefit our customers and help them to concentrate on other strategic projects, knowing that they can count on BitDefender to secure their network.”

BitDefender security solution combines advanced antimalware technology to provide security against e-threats, viruses, spyware, hackers, spam, and phishing attacks, along with ease of deployment, automatic updates, and near zero management for the entire network.

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