PLDT: We will address your concerns
Posted Friday, July 13th, 2007 7:20 pm by Abe Olandres
Viewed 3787 times | Related entries: Ask PTB!
In light of the numerous articles we’ve published here at PTB, hundreds of PLDT customers have shared their opinions and frustrations about the telco’s services. We got an email from one of their business partners expressing their willingness to address customer complaints.
Hi Pinoy.Tech.Blog,
I am Taya Paidomama, working for Edge Technology Corp, a business partner of Philippine Long Distance Company (PLDT).
I am wondering if it would be possible that you could share with us the contact details of those who posted their concerns regarding the services of PLDT. We would like to take the opportunity to address their concerns the best way we can.
Should you need our credentials to verify the authenticity of our company, we can provide you with our company profile and PLDT’s certification for your reference.
Thank you very much in advance for your kind assistance. We hope to hear from you the soonest.
Sincerely,
Taya B. Paidomama Jr.
Senior Accounts Manager
EDGE TECH CORPORATION
Office# (02)638-3817
tbpaidomama@edge.com.ph
2nd Floor Intrepid Bldg, E. Rodriguez Jr. Ave., Libis QC
Since we cannot give away user information from this blog, we’ll let the readers contact PLDT thru one of their representatives. You may contact them thru Taya and give your PLDT Customer number along with issues or problems you have encountered with PLDT.
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13 Responses to “PLDT: We will address your concerns”
thanks for this. I am so sick of their service. Nothing has happened to the improvement of my DSL. Oh yes, they called me twice though…to make sure that I pay on July 16 and I’m not even overdue. ssshhhhessshhh
you have to ask yourself why an account manager of a PLDT business partner should take a sudden interest to looking into numerous complaints about their principal
nobody I know in a sales organization spends time and resources looking into disgruntled and victimized customers
if she was tasked to do that then her/his title should read customer service manager
If they don’t improve their service, as soon as I get an alternative broadband provider in my area Im switching I won’t mind paying their dumb “additional” fees rather than pay monthly for their “non existent” service. Giving that kind of comment without any action is the pldt way so I am really hoping that that won’t be the case this time .
I disconnected my DSL subsciption because it was really slow, the tech support was really poor.
[...] failure to provide consistently reliable connectivity. Over at the Pinoy Tech Blog, Abe publicizes an email from one of PLDT’s business partners: …I am wondering if it would be possible that you could share with us the contact details of [...]
wrote to Mr.Paidomama- letter sender that started this all- I most probably pushed his button reading from his reply below
” Please be advised that
EDGE’s intention is to win the clients back and make them understand that
EDGE is here to help. We do agree with you that we should indeed be looking
for sales. As the Senior Account Manager of EDGE, I have been tasked and
given the challenge to win back lost clients. That being said, it would be
a great help obtaining the contact details of these clients from Pinoy Tech
Blog.
However, is Pinoy Tech Blog really capable of providing us such information
since you mentioned that “Did you really think a blog writer would share
contact details”. As such, it seems that you not also be able to get such
contact details. If this is so, then Pinoy Tech Blog is just a site that
serves its purpose of posting comments/complaints to make the concerned
individuals/corporations aware of such comments but with no intention of
going the extra mile of providing the establishments the opportunity to
address these concerns in order to have a “win-win situation” – thus,
everybody is happy.
For everyone’s information, Edge, as a channels partners of PLDT, was able
to save some big accounts who already had the full intent to discontinue
their services of PLDT. Edge is currently touching base with several other
accounts to have them stay with the same.
It is also good to mention that PLDT is a very large corporation serving
about 85% of the total Philippine market. With such a big clientele, PLDT
entered into a partnership agreement with EDGE with the intention of
improving client relationships by way of serving as a bridge between PLDT
and its customers who may have been unserved by some individuals within its
own organization. This is not reflective of the organization as a whole.
In view of the above, we look forward to the assistance from PINOY TECH BLOG
in furnishing EDGE with the contact information of such unsatisfied
clientele for us to touch base with and fulfill our goal of providing a
win-win situation for PLDT, its clients and PINOY TECH BLOG as well.
The best solution is being part of the solution. What do you think? ”
…did I hear clueless???
I used to administer multiple cybercafe using PLDT DSL and compared to BAYANTEL’s DSL the latter has better support
We’re in the brink of disconnecting PLDT last time, because for no reason, the DSL connection in the entire Metro suddenly went down. True or no-true, this is like waving “We’re crappy” over their heads.
At home, we stick to Bayantel. Though I had problems with them connecting my line, all is well now. No complaint from day 0.
Instead of asking for people’s contact info, why don’t they just start working on improving PLDT’s service right away? What are they trying to do, placate the angry customers who are posting complaints on the internet to do damage control? That would be spotty customer service. Besides, when you read the user comments, you’d get a pretty clear idea which aspects PLDT needs to improve on and fix. You don’t have to get the contact information of the disgruntled customers.
I have been applying for DSL since May 19 and each and every time I call the customer service tells me that they have not created a service order and they always have a lame excuse why it hasn’t been created. I have to explain my request every time I call. You would think this day and age customer service would be a priority. So disappointing.
PLDT sucks! I expected a much higher level of service from their company but I am quite disappointed. We never experienced a single day without disconnection in our DSL. I dont want to spend any more time calling their customer hotline so, frustrating. PLDT has not performed their service as it should. They are just good in collection but they have a negative rate of service.
Degraded and no service on PLDT DSL. Call and report the problem and the CSR is clueless on any technical term dealing with the problem ask the technician call with a status report in a timely manner and was told “remote testing takes from 24 to 48 hours” don’t think so! A short tests takes 30 to 60 SECONDS a long test takes 15 minutes. What are the technicians doing, sleeping? With this poor customer service that they are providing is nothing short of dismal. Just tried calling again and their CSR hung up the phone on me twice after waiting for 30 minutes for them to answer the call.
very disappointing! very low connection speed and a bad service! check my speed: http://www.speedtest.net/iphone/8024242.png very poor! pldt mydsl really sucks! i often encounter this problem, wla naman mgawa ang customer service nila and technicians.. paulit-ulit na problema!
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