Comments on: PLDT: We will address your concerns http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns The Philippines' Longest-running Technology Blog Sun, 12 Feb 2012 22:43:37 +0000 hourly 1 http://wordpress.org/?v= By: Mad Subscriber http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns/comment-page-1#comment-462923 Mad Subscriber Fri, 19 Nov 2010 18:21:24 +0000 http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns#comment-462923 Tama ka jan... Very poor service!! Service Rate: -50% Tama ka jan… Very poor service!!
Service Rate: -50%

]]> By: Mad Subscriber http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns/comment-page-1#comment-462922 Mad Subscriber Fri, 19 Nov 2010 18:12:09 +0000 http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns#comment-462922 Sad service... Worst thing: I paid my bill last Nov. 12, 2010. Then around 1:00PM on Nov. 20, 2010, I could still used the connection. But when I got logged in around 9:00PM on the same date, I got disconnected from internet. I contacted the support and they said my account has temporarily disabled because of my pending bills. I wondered why my payment wasn't updated my account. Does it mean that the processing of bills is quite delay???? Wake up PDLT!!! You have an automated payment system. You know how much damage because I got disconnected??? I lost PHP2446.64 for one day. Can you do a refund???? Of course you don't. So please improve your service!!! Sad service…

Worst thing:
I paid my bill last Nov. 12, 2010. Then around 1:00PM on Nov. 20, 2010, I could still used the connection. But when I got logged in around 9:00PM on the same date, I got disconnected from internet.

I contacted the support and they said my account has temporarily disabled because of my pending bills. I wondered why my payment wasn’t updated my account. Does it mean that the processing of bills is quite delay????
Wake up PDLT!!! You have an automated payment system.

You know how much damage because I got disconnected???
I lost PHP2446.64 for one day. Can you do a refund???? Of course you don’t. So please improve your service!!!

]]> By: tala http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns/comment-page-1#comment-425916 tala Sat, 19 Sep 2009 06:18:24 +0000 http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns#comment-425916 PLDT = epic FAIL!! its been 6 days now since i reported my DSL internet being disconnected every 2 fukcin minutes! and its not resolved yet! i called their CSR/ repair hotline like 3x a day tpos after 2 days pa ppunta technician, then wala naman nangyayari ganun pa rin problem, it seems they couldnt find out whats the real problem! Service sobrang bagal, then ssbihin nila remote testing, upgrading, BLAH BLAH need to wait till when? FOREVER?? MAGSARA NAKAYO PLDT! BULOK SISTEMA NYO! PLDT = epic FAIL!! its been 6 days now since i reported my DSL internet being disconnected every 2 fukcin minutes! and its not resolved yet! i called their CSR/ repair hotline like 3x a day tpos after 2 days pa ppunta technician, then wala naman nangyayari ganun pa rin problem, it seems they couldnt find out whats the real problem! Service sobrang bagal, then ssbihin nila remote testing, upgrading, BLAH BLAH need to wait till when? FOREVER?? MAGSARA NAKAYO PLDT! BULOK SISTEMA NYO!

]]> By: maricel http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns/comment-page-1#comment-420286 maricel Thu, 13 Aug 2009 08:20:22 +0000 http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns#comment-420286 PLDT really sucks..... my plan is 4000 per month then pldt will charged us 4,230 and reason is their period of 32 days.. monthly or daily.....wew.... Its been 2 days of slow connection and it suffers us a lot..PLDT Technical do your job.."Please bear with us"?Please ur face!!! OLDIES RESIGN... PLDT really sucks….. my plan is 4000 per month then pldt will charged us 4,230 and reason is their period of 32 days.. monthly or daily…..wew…. Its been 2 days of slow connection and it suffers us a lot..PLDT Technical do your job..”Please bear with us”?Please ur face!!! OLDIES RESIGN…

]]> By: joe http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns/comment-page-1#comment-420243 joe Thu, 13 Aug 2009 04:10:17 +0000 http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns#comment-420243 Pldt myDSl internet connection sucks.We are paying you exact bills and even you are so strict in your collection hence your services are bullshits! if this slow connection will continue i will swith to other provider.I dont think that u can get your clients back..you are pure noobs! Pldt myDSl internet connection sucks.We are paying you exact bills and even you are so strict in your collection hence your services are bullshits! if this slow connection will continue i will swith to other provider.I dont think that u can get your clients back..you are pure noobs!

]]> By: ragnarokid http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns/comment-page-1#comment-415168 ragnarokid Wed, 08 Jul 2009 02:20:28 +0000 http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns#comment-415168 for me PLDT myDSL is the best against all other internet services, however my problem is the fact that there is always a hidden chargges on all of my bill. it will appear as "services and other charges" coz the only plan that i had applied is the plan P999.00 which is the phone and internet package.everytime my bill came in,its not P999.00. its like im paying more than the plan. It really sucks!!! for me PLDT myDSL is the best against all other internet services, however my problem is the fact that there is always a hidden chargges on all of my bill. it will appear as “services and other charges” coz the only plan that i had applied is the plan P999.00 which is the phone and internet package.everytime my bill came in,its not P999.00. its like im paying more than the plan.
It really sucks!!!

]]> By: jansen http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns/comment-page-1#comment-414047 jansen Sun, 28 Jun 2009 17:46:08 +0000 http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns#comment-414047 very disappointing! very low connection speed and a bad service! check my speed: http://www.speedtest.net/iphone/8024242.png very poor! pldt mydsl really sucks! i often encounter this problem, wla naman mgawa ang customer service nila and technicians.. paulit-ulit na problema! very disappointing! very low connection speed and a bad service! check my speed: http://www.speedtest.net/iphone/8024242.png very poor! pldt mydsl really sucks! i often encounter this problem, wla naman mgawa ang customer service nila and technicians.. paulit-ulit na problema!

]]> By: Fred http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns/comment-page-1#comment-413241 Fred Sun, 21 Jun 2009 10:40:04 +0000 http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns#comment-413241 Degraded and no service on PLDT DSL. Call and report the problem and the CSR is clueless on any technical term dealing with the problem ask the technician call with a status report in a timely manner and was told "remote testing takes from 24 to 48 hours" don't think so! A short tests takes 30 to 60 SECONDS a long test takes 15 minutes. What are the technicians doing, sleeping? With this poor customer service that they are providing is nothing short of dismal. Just tried calling again and their CSR hung up the phone on me twice after waiting for 30 minutes for them to answer the call. Degraded and no service on PLDT DSL. Call and report the problem and the CSR is clueless on any technical term dealing with the problem ask the technician call with a status report in a timely manner and was told “remote testing takes from 24 to 48 hours” don’t think so! A short tests takes 30 to 60 SECONDS a long test takes 15 minutes. What are the technicians doing, sleeping? With this poor customer service that they are providing is nothing short of dismal. Just tried calling again and their CSR hung up the phone on me twice after waiting for 30 minutes for them to answer the call.

]]> By: rolly http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns/comment-page-1#comment-350064 rolly Tue, 22 Jul 2008 12:45:54 +0000 http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns#comment-350064 PLDT sucks! I expected a much higher level of service from their company but I am quite disappointed. We never experienced a single day without disconnection in our DSL. I dont want to spend any more time calling their customer hotline so, frustrating. PLDT has not performed their service as it should. They are just good in collection but they have a negative rate of service. PLDT sucks! I expected a much higher level of service from their company but I am quite disappointed. We never experienced a single day without disconnection in our DSL. I dont want to spend any more time calling their customer hotline so, frustrating. PLDT has not performed their service as it should. They are just good in collection but they have a negative rate of service.

]]> By: Kat Rodriguez http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns/comment-page-1#comment-338767 Kat Rodriguez Mon, 23 Jun 2008 05:14:11 +0000 http://www.pinoytechblog.com/archives/pldt-we-will-address-your-concerns#comment-338767 I have been applying for DSL since May 19 and each and every time I call the customer service tells me that they have not created a service order and they always have a lame excuse why it hasn't been created. I have to explain my request every time I call. You would think this day and age customer service would be a priority. So disappointing. I have been applying for DSL since May 19 and each and every time I call the customer service tells me that they have not created a service order and they always have a lame excuse why it hasn’t been created. I have to explain my request every time I call. You would think this day and age customer service would be a priority. So disappointing.

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