So, I just had my Smart Bro (Smart Wifi) account hooked up and tested this afternoon. Horrendous broadband speeds, really. Just below 50% of the actually published speed.
Anyway, I thought I’d downgrade my 2-year old PLDT Plan 1995 myDSL account to save up on the monthly bills. The existing Plan 1995 is 512 kbps and the package below that is 384kbps for Php999.
I called up their customer support (171) and asked them if i could have my account downgraded. The person on the other line was polite enough to tell me that there is a Php5,000 penalty for downgrades. However, he added that if I wanted to upgrade, there’s no penalty or fee. Wow! I told the customer rep that I’ve been with PLDT for around 15 months now and I’m off the hook in terms of the one-year lock-in period, so why the penalty? He couldn’t answer straight. All he told me that it was policy. Yeah, I know, crap service policy.
How about I terminate my account and apply for the lower plan? Or better yet, I move to another broadband provider. And this is not the first time I’ve rant about them.
I wonder what it will take for PLDT to retract this Php5,000 downgrade penalty? I’m sure someone from the inside is reading this.