Comments on: PLDT’s Php5,000 myDSL downgrade penalty

By: Richmond Siazon

Richmond Siazon — Wed, 04 Jan 2012 07:22:09 +0000

They’re charging me P800 for downgrade fee even if i’m beyond my lockin period.

By: baldo

baldo — Fri, 18 Nov 2011 23:08:32 +0000

I really hate it / sabi nila sa akin na 3x daw ng MSF ang babayaran sa ETF / kaya ako magdadowngrade eh kasi naman niloko ako nung agent saSM fairview / sabi libre na lang daw ung landline since may promo sila kaya 990 lang babayaran ko at libre pa daw ung service ng 6weeks / i told them na OK na ako sa 1299 tutal ay may free NDD naman un at konte lang and speed difference / gusto ko na tuloy iderekta sa NTC ung issue na ito kasi nakakainis na…

By: jun

jun — Wed, 16 Nov 2011 02:54:21 +0000

php500 na lang po downgrade ngayon, kkatawag ko lang ngayon!

By: pldt'victim

pldt'victim — Fri, 29 Jul 2011 02:12:28 +0000

There’s no way to escape from the virus created by P**T. They just want money, they don’t care about their customer. If you want to be free of charge downgrading, or terminating your D*L line, first make friends with all the idiots inside there.

For all who will read this!

Think a thousand times before acquiring the service of P**T, and after that…..

PLEASE DON’T EVER TRY TO ACQUIRE THE SERVICE

Because it is you and your business who will SUFFER later.

By: joephzz

joephzz — Mon, 10 Jan 2011 12:08:59 +0000

I have a 3.5mbps biz plan here with pldt..since the day 1 of my subscribing to them i never had a good service from PLDT.. their service sucks..they didny meet the said internet speed .I akways revieve 2.5mbps or lower..thats 1mb lower from my plan, I used it in my internet cafe.they will tell me that it is because on how many users that share my connection? i dont think so cause even my shop is close and im the only one using the internet is stil the same,always experiencing lag and delays, slow connection, take several attempts just to be connected, always get disconnected.. my customers are getting fewer and fewer,everytime i call to their cust service it tooks several attempts just to get connected to them and and they always use the same troubleshooting over and over again still nothing happen..i”m really pissed off to their services, so why paying my bills?it been 4months now since i subscribed to them but i never pay my bills since the 1st bill, i dont want to pay to something that didnt satisfy mem why paying service that suck?no way men!!! I’, just waiting that they will disconnect my line but its 4months but still my line is still active,,can some one help me what to do, i dont want to pay for a sucking service and i dont want to pay or termination fee,is there a way i can do that?

By: Dating Globe

Dating Globe — Thu, 21 Jan 2010 11:53:43 +0000

Sir,
May internet naman tayo, try po nyo research your rights. I believed that you could also do what i have done with my ISP. I discontinue the plan with-out any fees at all. I wrote a letter of discontentment regarding the plan and the service. I stated the reasons and the discomfort and bla blah. and after a day my plan with that ISP was terminated. Of course, i have reported the problem with my connection every time it happens and sighting this to my letter, just to prove what i am saying. So if you think its impossible… think twice. May pag-asa ka pa. Know your right. ask a lawyer. no need to go to court…. Just know where you stand…..

Good luck guys….
Blue

By: jho2Ross

jho2Ross — Sun, 13 Dec 2009 13:17:05 +0000

can anyone help me what to do…. i just subscribed a 2mbps connection to pldt..i was planning to downgrade it to 1mbps i think that’s P999/mo.my lock in period will lapse this end of december.what should i do? i don’t want to pay a P5K downgade fee…tnx a lot

By: Vic Fornier

Vic Fornier — Fri, 07 Dec 2007 10:00:13 +0000

I thought that there were only a few of us who had problems with PLDT DSL until I came across this blog. I asked for a change of plan from regular landline plus DSL 999 to a DSL 990 line Plus DSL combo and was told that I could only downgrade to DSL 1299 plan. Weird but will it solve my constantly dropped connections?

By: stanley

stanley — Wed, 29 Aug 2007 02:47:31 +0000

I’m paying two different bills for my landline and my dsl service. The promo(plan 999) came out months after i had my dsl service.

I did also asked for a downgrade and they first asked me what area i am at.

Then they told me that their “plan 999″ or something like that don’t reach our area.

The csr then asked me, “if i want to merge my phone and dsl, i will get a Php5000 downgrade fee eventhough my one year lockdown period is way past.

This is on a separate incident where our phoneline snapped because a container truck snagged it along its way. At first, i immediately called the 173 number for repairs and they told me its going to be attended to. 2 weeks have passed and after venting my frustrations, still no lineman for the repairs.

Can you imagine 2 weeks without phone and internet access is like?? apparently, i believe a lot of people has experienced this same horrible experience i had with “our country’s leading phone service provider” (big claims for such poor service quality)

Can we customers do something about the degenerating service we’re paying for?

Seriously, we’re supposed to be their priority aren’t we, who are generating their overhead funds for maintenance?

By: PLDT sucks

PLDT sucks — Tue, 14 Aug 2007 13:43:38 +0000

I’m sure too that someone from the inside is reading your blog, but unfortunately they don’t care.

Here’s my story: our family signed up for the P999/month plan. Upon receiving the first billing statement, we were being charged P1999! I ignored this thinking that it was some added fees for signing up with them. 2 months later, we were still being charged with P1999 per month. So I personally went to their main office here in Baguio, asked the lady for a downgrade to 999. The moment she said there’s a 5000 penalty, I was like “huh?”. I wanted to grab her head and smash it several times to the desk. First they tricked us into paying 1999 a month, and now there’s a downgrade penalty for something we didn’t want in the first place.

So we thought that we should let it slide and just enjoy the extra speed…then we started experiencing incessant disconnections. I rang their help desk and all they could do is just tell me that their tech support will monitor our connection, give us a follow up call to check if everything is OK…Sure the connection was better when they rang back…BUT for over a year now, we would experience disconnections throughout the day! One time, we had no internet connection for almost a week. Even the phone line would be out!

Does anyone have any suggestions for those living in Baguio? Any good Internet providers over here?