PSA: Expect minimal service disruption from Globe this March 2-5
If you’re a Globe subscriber, you’ve probably received a letter from Globe president, Ernest Cu, stating that there will be minimal service disruptions for postpaid and prepaid subscribers starting this Saturday, March 2 until March 5.
The service disruption is brought by the first phase of Globe’s IT modernization program which will bring a better and simplified in-store and hotline experience to all subscribers, new tools for tracking budget, and promos tailored just for you.
Fortunately, calling, texting, and browsing are not affected. What you will experience are the following:
- For Globe postpaid and Tattoo postpaid, subscribers will be unable to register with promos, except for all roaming promos, which will remain available even during the transition period;
- The first bill after migration will be delayed by three weeks, but the payment due dates will be adjusted accordingly;
- The bill will undergo changes depending on the cut-off date and the time Globe completes transition to the new system, with the nature of the changes to be explained as a subscriber receives the notice; and
- For Globe prepaid, Touch Mobile, Tattoo prepaid and Tattoo@Home, the disruption would be “minimal,” as subscribers would continue to enjoy the same service levels.