Report a PLDT problem via SMS with 77171 TXTPRESS

It’s no surprise anymore that whenever you call the PLDT hotline to report a problem, it will take ages and a day to get to talk to a support personnel. And you would still be lucky if that person can really help you or even give you a sound explanation.

Now PLDT is offering its subscribers a way to report complaints, do balance inquiries, apply for a service via SMS, etc. 24×7.

PLDT TXTPRESS

This service is FREE but it still only available to SMART and Talk n’ Text subscribers.

Here’s how to use 77171 TXTPRESS:

Description Send to 77171
To report a complaint PLDT REPORT <your name> <area code + tel. no.>
To apply for a service PLDT APPLY <your name>
To check account balance PLDT BAL <area code + tel. no.> <acct. no.>
For product inquiries PLDT PRODUCTS
To get inquiries on Business Offices PLDT BUSOFFICES
To get inquiries on payment centers PLDT PAYCENTERS
To get instructions on DDD security access PLDT DDDLOCK
Help Option PLDT Help

Now the question is, will it really offer any value to customers who wants. After texting, the only thing they’d get in return is an automated response. Does it really translate to a prompt action or follow-up? Or even a callback for that matter?

Anybody tried this service yet for reporting problems?


40 Comments

  1. John /

    Well, Im a british guy living in Bulacan. I made the mistake of thinking that a well-known company such as PLDT would be OK………Ha…….so much for THAT theory. What a bunch of lazy, ignorant, incompetent wankers they are. Notwithstanding the waste of time trying to contact their help line, their office here in Malolos wont even answer the bloody phones!

    I was on my way to their office earlier, to throw their poxy phone back at them (oh yes….. I forgot to say earlier -their landline telephone service is also shit. Rubbish line, with lots of background interference. Oh……….and THAT helpline is ALSO a waste of time. No answer THERE either)…..but luckily for them,my lovely patient filipina wife managed to calm me down……..
    So what’s next gents……….Globe?????

    • Heh. Better ask your neighbors or other people around there which landline is suitable in your area.

      • basta /

        mga putang ian nyung PLDT mukhang pera kayu pag dating sa pagbagal o pag kawalan ng internte di knyu iniisakso agad mukang speedtest lagi siansabi sasabihin ma bilis namnPLDT nyu ah ayaw nyu kasi check sa bahaygusto nyo lang akaupo at pera ang habol nyo mga ulol

        • K5shogun /

          oo nga pag mawalan ng internet yan lagi palusot sus mahiya nmn kau. pag due date na nga dapat babayad tlga pero pag problema sa dsl ang babagal nyo!

          • BUSTED /

            ng dahil sa kabagalan niyo ako napapagalitan ng boss ko 3weeks na ngfollow-up wala pa din action. mga **** kayo.

          • pldt what happen until now wala parin yung mga gadgets na packages s net nyo.. how mant time pa kayo ako mag papabalik balik s mga office nyo at hangkelan ako mag pi2ndot ng cp para tumawag s hotline nyo na hnd naman macntct. bayad nako ng 1month pero hanggang ngayun wala parin.. how cant i use ur internet kung wala payung gadget nadapat pag lagyan ng sin card?? taz my dumating na bill para s panibagong billing, ni hnd pa naga2mit internet connection

  2. grammar_nazi /

    i bought myself a smart sim just to contact PLDT via SMS/Text because our landline & DSL died down after the horrible rains last week. It was worthless.

    I got an automated response, no follow throughs and absolutely no help afterwards. i was without a phone and DSL for 4 days.

    Email/direct contact with PLDT representatives still work best. I sent an email using my blackberry (which btw, was also down because of the storm) and got someone out to fix my phone and DSL in just 1 day.

    • I guess this TXTPRESS thing is not the right avenue to report problems then. maybe for balance or application inquiry but not for reporting a complaint.

      Thanks for sharing this!

      • Lucky for you grammar nazi. coz we dont have any phone service for about a month. we didn’t bother since the DSL is still working but a friend of us already reported the problem about 2 weeks ago and still theres no action regarding the phone service. then around 10 days ago our DSL was also down. My mother drop by the PLDT office in San Pablo Laguna and she got an answer. They said that it’s not only us who encountered the problem we are at least 500 subsriber who don’t have internet and phone service. WTF? I’ve emailed the PLDT site when our DSL is still running to report our phone service problem, I even ask them if I could report it online since we still have DSL and we dont have SMART cell either, but 2 weeks have gone still no reply. Hopefully PLDT will have a better competitor so that they would take actions immediately whenever there is a problem.

        • WashBurn /

          I Paid the installation fee on Sunday but until now they haven’t installed the service yet. Ganon ba talaga katagal Processing nila? I’m wasting too much time waiting and waiting for them.

          • Florence david /

            Two wks na po akong walang net since ikinabit ang canopy internet ko 2x na ri ako nagcomplain sa calamba office sabi sa costumer service magpapadala ng technician nmuti na ang mata ko sa 2wks na kahhintay walang nangyari gusto ko ng ipaputol dahil hindi ko naman magamit ayaw naman nila may kontrata daw! Anong klaseng serbisyo yan!

      • TXTPRESS is great to report a problems, i just use it right now… an auto-reply will be send that saying within 30min an costumer care agent will call you.. and about in 2min. an agent call me :)

        • that’s great to hear. i hope pag patuloy ng PLDT yan.

        • if you got a call within 2mins after you got the message, that’s great. but here, it takes 3 hours after the auto reply. and suddenly, they got no help for us. fuck PLDT!!! laging sagot: “sir what is ur name pls? phone number po sir,sir hold lang po sandali ha, i’ll call you back.)” eh so clear that those informations were included dun sa unang message the u have sent at worst kasi walang “call you back” na nangyari. and another one,”sir pls enter 192.168.1.1 sa browser nyo… (biglang nanahinik for few seconds.. after few seconds..)hello sir? hello sir? hello po sir? sir choppy ung line. i can’t hear you.”. mey alam ba o wala yang mga agent nyo baka HRM graduate yan. o kaya BSED o BEED. nakauwi kana galing office mo saka kapa makakatanggap ng call mula sa agent nila! “THE NEXT AVAILABLE AGENT WILL CALL YOU”. 10:00am ako nakatanggap ng message, tumawag 7:00pm. what the heck!!! STOP FOOLING PEOPLE PLS.U DIDN’T HELP! U FUCKED US!!!

          • dagdagan dapat nila ang mga customer service nila .,.. apply tau

    • WashBurn /

      Oh Yeah! i tried this service around 3:30PM today (July 24, 2013) and received this reply:
      Thank you for using PLDT TXTPRESS. A PLDT Customer Care Agent will call you at this mobile number within 30 minutes to get your concern. This is a free service.

      No one called with in that time frame until now..

      Fuck PLDT! ang tagal nyo para iinstall yong service..Bayad nako sa installation Fee!

  3. tama.. tama!! ganyan talaga PLDC.. ang babagal!!!.. nung tinanong ko

    yung pumuntang taga pldt d2 kung bakit mabagal sila sa pag-aksyon. sabi nila “sa dami ba naman ng nagrereklamo,nagpapaayos ng

    net nila.. magagawa ba namin sabay sabay yun?..” e kung d nyo pla kaya dapat di nalang kayo nagooffer ng service nyo.. hanggang

    ngaun problema ko pa rin intermitent ng connection ko.. nagrerequest time out ba.. 10months ko na prob. un nagsawa nlng

    ako kakapunta,kakatawag sa kanila.. walang nangyari.. ngaun

    nagpakabit ako bayantel ok pa.. mura pa.. matapos ko lng kontrata ko sa PLDC papaputol ko na un.. bwiset e.. d maayos ayos..

  4. de leon rico /

    PLDT,Kailangan tangalin ang P.,sa PLDT,kase they are ashame to our country,sa kabagalan sa srvice,puro-pangako,na papako,last year pa!!!!!!!!,.kung gaano sila kabilis kumuha ng pera,ganoon naman sila sa kabagalan at katamaran sa serbisyo,

  5. WALA NA BULOK NA ANG SISTEME NG PLDT HINDI KATUWIRAN ANG SINASABI NILANG MARAMING NAGREREKLAMO…EH KUNG MABILIS LANG AKSYON HINDI MAG REREKLAMO ANG MGA GUMAGAMIT MATAAS NG ANG SINGIL MABAGAL NAMAN ANG AKSYON KAYA YUNG MGA STUDYANTE NA GUMAGAMIT APEKTADO….PAG BAG COMPLAIN KA NGAYUN…..ISANG BUWAN NA ANG NAKARAAN WALA PA RING AKSYON PERO ANG BILL MO BUO WALANG BINABAWAS ANO BA YAN…..MR. PRESIDENT NG PLDT KUNG WALA KANG KAKAYANAN NA GUMAWA NG MAAYOS NA PAMAMALAKAD UMALIS KA NA DYAN KAKAHIYA KA….TSO…TSO…LAYAS…NA

  6. new applicant /

    Grabe ang PLDT di ko ineexpect na SUPER KUPAD ng service nila. huh! 2 weeks na application ko wala pa rin nangyayari. Ang tindi……

  7. new applicant /

    Grabe ang PLDT di ko ineexpect na SUPER KUPAD ng service nila. huh! 2 weeks na application ko wala pa rin nangyayari. Ang tindi…… nakailang follow-up na ako sa telephone at email until now NGANGA pa rin. he he he. Sabi kc sa promo materials nila installation daw within 48 hrs. waaah. 336 hrs (14 days) na application ko. di kya typo error lang yung 48 dapat 480 hours. ja ja ja…

  8. cotton /

    PLDT txtpres is great! am in Bulacan area. PLDT called within 15min after I sent text reporting a complaint. good service, keep it up! hope my phone gets repaired soon.

  9. fuck that PLDT bunch of lazy slow worthless corporation.
    I’ve came back from business trip so my payment was delayed a bit. But still I paid the full balance last week, and yet..
    They didn’t reconnect but rather they disconnected even the landline the corresponding week after.

    What are you being paid for PLDT??
    What the hell you guys working with??

  10. hello PLDT pwede pong paki taasan ung WIMAX sobrang baba kasi.
    sa sobrang baba nawawalan na po ng signal. that’s all thank you.

  11. mercy /

    Grave taga pldt nagapply kami sa 1799 laptop at printerlady march 3 but as of fhis moment we didnt receive it how come

  12. Ellehcar /

    Pldt sucks! 18 days already and still could not do anything about our Internet connections and dial tone. FASTEL subcontractor should have your name SLOWTEL no use and fucking shit…shame on you pldt

  13. Leiner /

    Gago mga subcons ng pldt. parang corrupt politicians.. ang babagal kumilos.. grabe home base office kami. di pa nila makabit agd yung line with internet. 1 week na… Customer service hanngang technical subcons mga bulok!!!!

  14. HATE PLDT /

    AY NAKU KAHIT ANUNG COMPLAIN NATIN DEADMA LANG ANG PLDT PERO PAG DATING SA SINGILAN MAAGAP SILA HINDI MO PA DUE DATE NANININGIL NA..UP TO NOW WALA PA DIN KAMING INTERNET AT LANDLINE PERO ANG BAYAD BUO PA DIN TALO TAYO DAHIL MAY CONTRATA TAYONG PINIPIRMAHAN PURO PABOR SA KANILA TALO ANG CONSUMER DAPAT MAY BATAS NA GAWIN PROTECTION DIN SA MGA MADAYANG BUWAYANG COMPANY KUNG WALA TAYO WALA SILA….

  15. lkjhgfdsasdfghjkl /

    PLDT SUCKS!!! yun lng.. tang ina 2mbps ang plan ko pero plaging .60mbps nkukuha ko sa speedtest.. mahiya kayo mga gago..

  16. mary jane parallag /

    Lagi akong tumatawg sa service hotline niyo para mag follow-up dun sa wifi modem na kasama dun sa inupgrade namin,nadeliver na yung telpad kaso yung wifi modem wala pa rin hanggang ngayon 1month and 15 days na ang nakakalipas,

  17. pldt paki ayus naman ng mga problema ng company nyo.. 1month nako bayad until now wala parin yung packages dun s kinuha kong plan.. pano ko maga2mit ang internet connection kung wala yung kailangan pag lagyan ng sim.. last day my txt ako narcve from your company at kalako magandang balita yun pala billing agad, na hnd pa napa2kanibangan ang service nyo… kalako maganda at mabilis at process nyo.. im desapointed… nung nag sa2les talk ang mga agent super galing but now tawagan mo cla hnd narin macntact ano ba talaga??????? grrrrrrrrrrr……..

  18. tambayan /

    PLDT.. sa experienced ko magaling nman sila sa umpisa. maganda ang serbisyo. after a year, ayun.. lahat ng sakit ng ulo dadanasin mo na. wla lang tlaga ibang choice, kaya eto tyaga na lng sa bulok nilang serbisyo.. haha..

  19. Aquariusbearer 24 Abella /

    I would like to point out my complaint against your company.i the company which we trusted which we can consider the pride of our country.just this week i cant contact my family way back home(davao city)according to my daughter the line was cut due to our unpaid bills amounting to 4,000 pesos.regularly my daughter disagree coz she is knew she paid our bills monthly.so for three days the line was not yet installed back.again she went to your office and find out they mistakenly look the other bills instead we just owe 150 pesos and with a promise to install bavk the line.Please next time try to be attentive to your work for you CAUSE a big issue of me who is far from my family.i want to hear your side for the company people in PLDT cant be trusted.

  20. walang signal palagi and wifi ko since pagkabit last aug.22,2014.phone lang ang gamit ko alone using.wala pkong laptop.pls.check my wifi.sa umpisa pa lang ng pag apply dami na prob.till nakabitan na prob.pa rin ano ba yan!!!!

  21. Why do not always PLDT internet service internet and telephone

  22. LOSER /

    PLDT stay without internet we do the work and the assignment of my children

  23. Pythagoras /

    PLDT SUCKS! PORKET ALAM NILANG WALANG CHOICE ANG MGA TAO PAGDATING SA DSL, CORRUPT AT GREEDY ANG MGA CONTRACTOR NILA. WE'VE APPLIED FOR DSL FOR OUR CAFE AND ITS BEEN TWO MONTHS ALREADY SINCE WE PAID THE APPLICATION FEE, TIL NOW WALA PA RIN KAMING INTERNET. THE TECHNICIAN WENT LAST WEEK SAID WALA DAW KAMING PORT PARA INSTALLAN EH DATING COMPUTER SHOP UNG NGOCCUPY SA PWESTO NAMIN AT UNG GAGONG TECHNICIAN DI MAN LANG TININGNAN NG LITERAL UNG PORT NA SINASABI NYA. BASTA NA LNG NGPAPIRMA SA STAFF KO NA BUSY DIN SA PAGSERVE NG CUSTOMERS, AT BASTA NA LANG LUMAYAS NG WALANG SABI SABI. BALITA SAMIN NG IBANG FRIENDS NA NGPAKABIT NG DSL SA KNILA, KAILANGAN MO RAW MAGLAGAY SA MGA GAGONG TECHNICIAN NILA!!! SOBRANG GREEDY NYO TALAGA! SANA ONE DAY BUMAGSAK ANG PLDT AT MY PUMALIT NA MAAYOS AT HINDI CORRUPT NA MGA CONTRACTORS!

  24. Well, it has been 1 month since I paid for my dsl. Until now, I still don't have any sort of installation. Their operator (I don't know if they are even pldt staff or contractor, but everytime I spoke to them, they are not even as formal or as professional. Parang taga kanto lang kausap ko) called for installation schedule, but it was so disappointing that nobody came to do dsl installation. And It happended 3 times!!!! They will call for schedule, then I will wait whole day for the installation then nobody from PLDT will show up. Then when I call to check and ask for status, they will just tell me that "Sir,house closed daw po kayo sabi ng report ng technician…) what the F***!!! it happened 3x to me. and they are all crap! Sabi ko nga sa operator – "sinungaling kayo at yang technician nyo!" Grabe, filed for complaint sa kanila pero wala pa din. I just want to request for refund. The problem is, where to file it!? un ngang simpleng installation na fully paid wala nangyayari, un pa kaya refund. Maybe we should all go to DTI? Beware of PLDT, they are full of crap!

  25. Jasmin /

    PLDT, I would like to follow up my application regarding PLDT my DSL plan. I submitted it last month, but until now no action have done.
    My brother also applied for it more than 2 months ago but until now, we don't have internet connection.
    We always follow up our application to your agents but no one answers the phone when we call.

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