Since the recent incidents regarding the Galaxy Note 7, Samsung Philippines urges users of the said device to power down their phones, both original and replacement units. From there, the company is encouraging everyone to contact the store where the Note 7 was purchased for an exchange or a full refund. For those looking for an exchange, Samsung says that they should ask for a Galaxy S7 Edge.
As investigation into the faulty units continue, Samsung has released an official statement announcing the halt of sales and exchanges of the Galaxy Note 7:
We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and participate in the local programs each market has prepared.
Samsung Philippines, similarly, looks to seek help from local telco partners and authorized dealers to facilitate a mass exchange. The company recommends the next few steps:
- Contact place of purchase to exchange your Galaxy Note7 for a Galaxy S7 edge or Galaxy S7. The store will reimburse any difference between the SRP.
- Or alternatively, request for a full refund.
For devices purchased through Globe and Smart, owners should contact or visit their respective telcos to begin an exchange or a full reimbursement. As the sales of the units halt, Samsung announced that they are officially discontinuing the production of the Galaxy Note 7.
For further concerns or inquiries, be sure the Samsung Philippines Customer Care Hotline at +63(2) 422-2111, or visit the Galaxy Note 7 Exchange webpage.