Seeking to further protect subscribers from spam messages, Smart Communications is in discussions with GSMA, the world’s top association of mobile operators,
Smart is exploring the use of GSMA’s spam reporting service that is being used by top operators abroad, such as AT&T, Vodafone, Sprint, T-Mobile, and Verizon.
The service will enable subscribers to easily report spammers to the National Telecommunications Commission, which can then determine the appropriate sanctions for the erring parties. Under the proposed service, subscribers can forward nuisance spam messages to the dedicated number 7726 (SPAM).
Early this year, Smart launched an education campaign to inform subscribers about the modus operandi of unscrupulous scammers. Subscribers can learn more about scams and report scam incidents at www.smart.com.ph/smart2know
The most common complaint involves Pasaload, a service that allows subscribers to transfer load credits to others. To address this, Smart now requires subscribers to confirm Pasaload requests to make sure they are aware of the transaction.
If subscribers send an SMS to 808 ““ Smart’s Pasaload number ““ Smart sends a message informing them that they are about to transfer load to another person. Load will only be transferred once the subscribers send YES to 808 within 15 minutes.