Smart WiFi gets mixed reception.

Two and a half months since Smart launched their WiFi service and we’re seeing a lot of mixed reactions towards this cheap alternative broadband service. I blogged about its launch last June and as of today, the entry has gathered close to a hundred comments already.

Smart Wifi subscribers from as high as Baguio to a far down south as Zamboanga have opposing feedback on their connectivity. The good thing about it is the pricing. At Php788/month introductory and Php988/month regular rate, Smart WiFi is comparably affordable to the common household even at its prescribed speed of just 128Kbps (though others have reported to reach twice this rate already).

In hindsight, Smart WiFi isn’t really WiFi since the only un-wired segment is between your antenna and Smart’s nearest cellsite. Inside your home, you’re still plugged to cables and wires into the router unless you buy the wireless type (yet again) to hook up to multiple PCs or devices.

Scouring from the dozens and dozens of feedback from current users, the biggest issue by far is the “fidelity” of the connection. Even if the Line of Sight (LOS) is achieved, there are other extraneous factors that affect the reliability of connection such as weather conditions and the like. These are inherent issues with wireless fidelity so subscribers should take it as a consistent affliction in their broadband setup.

And since Smart, or PLDT for that matter, is all alone in this market, we won’t see any difference in terms of service reliability and customer support (worse). We’ve already witnessed how broadband penetration, pricing and bandwidth has improved with the number of providers increasing. What we need is another player like Globe’s GlobeQuest service going the same WiFi route. Will Sun Cellular go the same route via Eastern Telecoms or BayanTel? Still remains be seen.

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  • smartsucks

    putang ina smartbobo bulok putang ina smartbobo bulok putang ina smartbobo bulok putang ina smartbobo bulok putang ina smartbobo bulok putang ina smartbobo bulok putang ina smartbobo bulok putang ina smartbobo bulok

  • http://khayse_tunayahoo.com dada

    alang wenta ang smartbro nsa getna k ng usapan biglng mgddown ang putang-inang smartbro bolockies………30feet na ang taas nghhingalo parin ala tlga tigil nyo yan pa smart nyo unogin nyo na yan…….

  • http://smartbro fernando

    applied for smartbro ‘wireless’ broadband near antipolo last monday afternoon thru a smart agent. and everything was installed and running on the next day!
    however, when we swapped our laptop for a desktop, smartbro would not set up properly. all connections seemed ok, but it would not recognize the password time and again. we decided to call their toll-free hotline (*1-888) and surprisingly got thru after less than 1 minute. the operator/technician was very helpful and patient and even held onto the line for more than 40 minutes (allowing us to reboot, check diagnostics, reboot, etc.). once we were given a new password, everything seemed fine. so, 10 out of 10 for this. but now my email setup does not seem to recognize the password… hopefully, the operator/technician can help me out again…

  • De2x

    to Fernando.

    s Smartbro ISP can only be used in Router. Maybe u used the Switch or Hub to connect you’re Laptop and PC and do internet connection at the same time. if U are using Switch or Hub its not working. kahit mag setup kapa nang ilang besis.

    Gumamit kanang Router.

    but kung gumagamit kalang nang 2 pc or ung pc mo at laptop. gamitan mo nalang nang Cross Link Connection.
    Bali 2 LAN Card in the Server PC then to the Laptop.

    Ito ang tinatawag na serwer type conection di mo kailangan nang hub switch and router. LAn Card lang ang gagamitin mo if gusto ka ring makatipid if personal used lang.

    if u liek to know more
    ito e mail ad ko

    [email protected]

  • De2x

    kayo puro lang kayo Negative Comments.
    paano kaya kayo ang mag gawa nang sarili ninyong ISP. tingnan natin kung madali lang bah.

    ang maganda ZTE broadband nalang, sama kayo nila Mr. Aroyo at iba pa nilang kasamahan

    wil im in the middle this time.

  • http://www.yahoo.com onin

    to De2x,
    negative pala ha hindi ka siguro subscriber ng smart bro. kaya hindi mo alam problema dito. dont comment kung hindi mo rin lang alam ok. gago!!!!!!!!!!!!!
    smart bro suckssssss…
    promises 384 kbps our is 15 kbps from 2 pm to 12 am. sayang lang binabayan namin.

  • andrew

    the 384kbps is just the bandwidth, not the download rate. the download rate is often affected by the site serving your download. it’s often 1/10 of the bandwidth, so 38kbps lang ang maximum.

  • sep

    same here! pota!
    parang dial up lang! saang lang binbayad ko!

  • wahahah

    PUTANGINA NYO SMART BRO MGA KUPAL KAYO, ANG SPEED NG CONNECTION NYO: 384kb/hr. PUTANG INA KAYO! DAIG PA NG DIAL UP, ANG DIAL UP KHIT MABAGAL NKAKA KONEK KA, SA SMART BRO, PUTAH… MABAGAL NA NGA, DI PA MADALAS MAKA KONNECT, PUTANG INA! SAYANG PNAMBABAYAD KO SA INYO, YUNG CUST. SERVICE NYO THRU FONE PARANG SIRANG PLAKA, PURO TROUBLESHOOT PNPGWA SKEN, PARANG GAGO, WALA NAMAN KWENTA… PAK YOU SMART BRO! LOL :)

  • Ragnatey

    nmn napaka bagal tlga smartbro d na ba maaus yan tsktsktsk……DSL na lang kaya ako

  • mykel

    been using my smartbro for almost a month. ok n sana. until last sunday it became slow. akala ko glitch lang since there are times that nwawala pero once youre connected. ok na. e ngayon. aba thursday na. ang bagal pa din. I drive all the way to sm marilao just to make a complaint about this. and what did i get? i freakin phonecall from their technician telling me that their base site is under repair to accomodate more subscribers. well I hope this is true and that my connection will be faster again. FYI: I used to have 300kbps then but now, I only have 20kbps. what a downfall!

  • shamplerts

    Anu ba yan.., madaling araw lng maganda ang connection ng smart bro., bkt ganun?., Naglalaro ako ng Counter Strike Source dati ng hapon maganda naman ang latency or ping, but nng tumagal.. aba, abnormal na ang speed.., amp.. tpos ang mahal pa P999, i thought that smart bro is fast., smart sis ata dapat tawag eh. hais… pls. fix., for the other customers., by the way,. i wanna cancel my subscription in smart bro., my pc doesn’t work anymore., and lilipat kami bahay… is there a cancelation fee?

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  • Jun Hernandez

    Just a thought. My smart broadband started to drop connection after my neighbor’s smart broadband was repaired by smart tech people after it fell during a typhoon. Whenever my neighbor uses the internet, mine will drop and lose connection. I can only access if she will not use hers. Is it possible that a gadget of sort, such as booster, installed in her antenna could be the possible source of connection. Before the repair, i had no problems. I called smart but it is a torture and nobody came up to now. I was able to write this because she is still asleep i believe. Advance thanks for your advice.

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  • http://none lee ann

    guyz im from southville binan laguna.. i just wanna ask lng if anu mgnda isp or internet connection d2? im currently using dsl(d’ slow line)ng intelco 1300 a month pro my god prang dial-up connection n q ngyn cmula nung pnalitan nla gateway q aun every 15mins or 5 mins nwa2la connection q.. mblis lng 2wing madaling araw pg dtng ng 11am wla n bumbgsak n speed rate q.. (cnu mgttyaga n gmicng ng mdaling arw just to download files from the internet everyday? nagbyad p q ng 1.3k a month kng npka poor ng service) wla dn cla rebate khit mnsan 3-4days wlng connection dhilan nla “fiber break” daw..n experience q n dn smart bro d q pnakabit cnicingil b nmn aq ng 500 pra s pni bgong 2bo??! digitell(digihell) at globe wireless d mganda feedback base s mga kpitbhay nmin

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  • Linus

    sa mga reklamador na anti smart wifi…eto lang masasabi ko baka nagtatapang tapangan lang kayo,e kahit anong gawin nyo, hindi pa rin uubra ang pagrereklamo nyo…hanggan sa harap lang kayo ng monitor at puro imahinasyon…magising na kayo kasi pilipinas to,gets nyo?alikabok lang kayo kumpara sa smart,mga bobo!!!!!!

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