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Sun Cellular 3G: Cheapest Mobile Wireless Broadband

Sun CellularSun Cellular has come out and announced its entry into the mobile 3G market with its Wireless Broadband offering. An unlimited flat-rate account starts at Php999 a month for speeds up to 400kbps and Php1,999/month for the 1.4Mbps connection.

There’s also a 60-allocation for only Php799 but it’s too close to the Php999 unlimited plan. Sun Cellular Wireless Broadband (mobile broadband) is initially available in areas within Metro Manila.

Hopefully, they’ll be able to roll out the rest of their 3G network within the year.

Since Sun Cellular is the only telco to offer unlimited flat-rate subscription, it has become the de facto cheapest 3G provider in the Philippines. Globe used to offer a flat-rate fee of Php3,000 (there was a promo Php2,000/month too) over its 3G/HSDPA network but reverted back to time-based allocation.

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  • jocelyn

    the cheapest but not the most useful for those who loves bit torrent download.. examine closely the terms and condition before you apply… there’s a lot of restriction when it comes to data usage…

    • try MEDIAGET it fits the SBG in torrents. my 3g signal boost up to 300-400 kbps only in downloading then 800-1 mbps when u open other applications. i found my ways how to fasten up my SUN. Its usage is limitless. try to explore..

      • Jj

        BIG SHIT USING SUN BROADBAND 3G IT’S TOTALLY USELESS…BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT,BIG SHIT USING SUN BROADBAND 3G BIG SHIT WHAT KIND OF NETWORK IS THIS FROM HELL!

        • cooper

          I have there so called and very dear plug in at 50 p per day it sounds good but you have only a limited service if that no good

    • JJ

      CHEAPEST, YES! The question is “Can you use it at day time?” 10-20 kb and sometimes it go 0 at all! sun broadband 3G is the worst internet I ever try and still no choice using it!

      I applied first to Globe but when they checked my location they immediately told me that our area is under low reception.

      And because Sun network is near to us and I thought their commercial is real! “Fast and reliable!”… It’s ALL REGRET!

      Though there was a time it’s fast at midnight but most of the time especially day time… “Just Yahoo messenger took me “ONE WHOLE DAY” That’s SUN BROADBAND 3G!

    • Jj

      WHY THE MOST STUPID WORTHLESS SUN BROADBAND 3G STILL THE ONE I’M USING!? BECAUSE THE COMPANY WANTS TO BE PAID AFTER ALL THE IRRESPONSIBLE SERVICE THEY HAD THEY WILL OBLIGED YOU TO PAY A TERMINATION PAY! IS THIS FAIR?!

      • ThinkPink

        Is it slow? yes. But that doesn’t make it stupid. You’re the one who’s stupid. You signed a contract to them and it’s in the terms and conditions that you must pay a termination fee if you decide to cut the contract before 2 years (the time period is dependent on your contract). All network providers emphasize the fact that the quality of service that you will receive is heavily dependent on the strength and the kind of signal you’re getting. You chose sun because you assumed that just because “sun network” is near to your location (whatever that means), it would give you better service. But, you didn’t thought about the strength of 3G signal which is very important. Just because the signal that your device is showing is great, that doesn’t mean that it is great for all kinds of network (2g/3g). So, yeah, it’s fair because it’s part of the contract.

        I’m a sun broadband user as well. I’m not getting really fast speed but I took time to understand the different factors that affect the speed including the settings of the wifi modem and the kind of network available. If your modem is set to search and use either gprs and 3g signal then it will really be slow especially if only the 2g signal is detected. Look for 3g, set it to search and use only 3g signal, and your speed will hopefully increase as long as you’re using 3g. Just because it says it’s a 3g broaband doesn’t mean it’s only going to use a 3g network, it supports 2g aswell.

        Grow up. Accept that broadband you call “shit” or pay for the termination fee. You signed a contract. You should have read it first before making an agreement. Though, based on your comments, you’re just some spoiled kid who’s too good to read contracts.

        Welcome to the real world.

  • Gilbert

    I just got a Sun Broadband Php999/mo package and so far the service has been great. Been consistently getting >350kbps within Metro Manila.

    As for the TOS & EULA that the previous commenter mentioned, that goes without saying. But then again, who’s there to monitor & block what each subscriber is downloading? At any rate, I’m just a happy & satisfied customer. 2 enthusiastic thumbs up!

  • me either, I’m a satisfied costumer. and I’m happy using it.

  • Lance

    I also tried accessing their 3G network by changing the settings on my phone, using my old 2G SIM and it works for wap browsing! Dont know about the actual speed, but am ok with it so far. I also heard today they are now offering P10 for 30 min instead of the per KB charge. Hope they offer unlimited soon too 🙂

  • mike

    Here’s good news! SUN BROADBAND WIRELESS now offers Unlimited Broadband Internet service for as low as P649/month with speeds of up to 2Mbps. 3 ways to avail of Sun Broadband Wireless:

    1) Existing Sun postpaid subscribers add only P649/month to your existing Plan. That’s P150 discount/month on your broadband subscription. This offer is also available to new Sun Postpaid subscribers. Great offer!!!
    2) For those who prefer to only get the Sun Broadband Wireless service, pay only P799/month. Just submit your Valid Identification (SSS, Diver’s License, PRC Card, etc), Proof of Billing and Proof of Income (2 months credit card bills, existing internet subscription bill, and postpaid subscription bill of Globe/Smart/Addict can be used as proof of billing and income.) Other bills like Meralco, Manila Water, Cable TV bills, PLDT/Innove/Bayantel bills can also be used depending with the bill amount.
    3) EASY BROADBAND!!! Now this is the easiest way to get an Internet Broadband service instantly. Just pay P2,500 as modem fee and P799 for the advance MSF and present your Valid ID with address (driver’s license, company ID with address, etc) If there’s no address on your ID, just submit a billing statement (doesn’t have to be under your name) where Sun can send the bills to.

    For any inquiries, you may call 333 on your Sun phone, dial 3953333 using a landline or visit the nearest THE SUN SHOP outlet.

    Sun Broadband Wireless is adding more and more 3.5G cellsites in Quezon City, Makati, Mandaluyong, Las Pinas, Paranaque, Bicutan, Pasay, Pasig, San Juan, Marikina, Valenzuela, Caloocan, Malabon, Navotas, Cainta and Antipolo. So this means faster internet service using HSDPA! If you’re using a 3G phone, turn on the UMTS/3G network feature under Network Settings and manually search the network to check if you have Sun Cellular 3G signal at your place. In places not covered by Sun’s 3G service yet like Cebu, Davao, Batangas, Cavite, Laguna, etc there’s the EDGE service that offers about 256kbps, not bad for just P649/month.

    This service competes directly versus Globe Visibility, Smart Broadband and PLDT WeRoam that charges at least P1,500/month for unlimited internet.

    • Hey “Mike”, aren’t you going to tell us about the poor quality of image on the net when using SBW? How about the videos on YouTube stopping at a certain time and not completing the video buffer? What about the SBW modem automatically disconnecting? Up to 2mbps? It’s kinda more like 2kbps! Your service sucks.

      • Kyle

        …me either, it takes forever just to open up…

  • Hindi lng cheap ang price ng sun wireless broadband, mabilis at reliable pa compared sa globe visibility and smart.

    • Depends on the user’s location.

  • pissed off

    “In places not covered by Sun’s 3G service yet like Cebu, Davao, Batangas, Cavite, Laguna…”

    Why is Cebu not covered by the Sun 3G service. It is a metro city after all housing many Sun subscribers.

    Im just pissed off. I cant even send MMS. and the EDGE service is nonexistent!

    *sighs*

  • Jack

    I just spoke with one of the customer service rep there and they said that the 799 no lock-in is not unlimited. It’s the same as smart plug it post paid which you pay monthly and has certain free hours/mins. If you exceed on that you’ll pay P10/30mins. The only unlimited as w/ the csr is the 799 w/ lock-in and the 999. I’m a bit surprised coz I’m supposed to get the no lock-in but hesitated when I learned about it. I’d rather go w/ smart plug it if that’s the case since smart has widest coverage than sun. Any comments?

  • paul_e_gamus

    Jack 799 is unlimited. HOWEVER! beware as of February 2009 they adopted a FAIR USAGE POLICY which will limit your download speed to 5kbps YES!!! its 5kbps not 2Mbps!!! Im in QC and the signal here is very good however because of this policy your Broadband speed will be useless! Sun operators are you hearing me? USELESS!!!

  • [email protected]

    Sana Magkaroon na nga nyan dito sa Cebu. Buong barangay kaming siguradong bibili sa broadband na yan! nakaka panghinayang namanY_Y pls. send me updates if meron na dito sa cebu huh? thanks

  • Sun broadband use in many computers (CheAP Price!)

    Share your SBW in many computers? in just 84 pesos..

    Just email me @ ([email protected])

  • Sna mgkarun na sa dagupan! Me0n n b? At sna taasan nli ung speed ng unlimited plan.

  • Xiana

    Elow.Im loOKing 4 interesteD Buyer ng smartbro pREPAid. 1600pesos n lng po. Pwd rin swap ng sun broadBand wirelesS pREPAid. Nalaman q xe my mlapt n site ng sun d2 smen. Kea i dEcidEd n mgpalit. Bgo p po ung smartbro q. June11 q xa npurchase. Txt me n lng po at 09083611469. Manila area lng po.Tnx.Godbless.

  • Love to try this new service of sun.

    -Ava

  • Willie Domingo

    I have been a subscriber of SBW for more than 10 months now. I had an acceptable speed connection with SBW during the first 6 months but experience slow connections during the last 4 months. I have been complaining about having slow connections at my area during peak hours. I have been trying to follow up with SBW customer service for the past 4 months now due to the slow connections. They agree that there is a problem with my area but they will never refund my payment since the reason that I have slow connections is due to congestion of users and not due to the system. This is because, if you would look at some of the literatures of SBW, there are small imprints that say that SBW could slow down during peak hours. For this reason, they are free from complaints and suit from DTI.

    My subscription with SBW is not locked in for 2 years. I am decided to terminate my subscription from SBW even if I will waste my investment on their modem and router but you have to apply in their main office for termination which will really be a hassle. You can only also refund the 1000 pesos deposit after 6 months from service termination.

    They said that SBW is continually improving their service in my area but doesn’t know when. So I asked if I could just hold my subscription with SBW while their connection is slow and would just re-subscribe when they already improved the system. They said that it could be possible but you have to pay 500 pesos for the reconnection fee.

    Given the situation, I asked if I would just not pay the following months until my service is terminated. They said that after 2 months of non-payment, the SBW subscription would be disconnected but I would continually be charged every month even if the subscription is not being used until I pay and could receive a demand letter from their lawyers.

    I asked where I could complain in writing and who to write to but they would never give a supervisor name. They just told me to email my complaint directed to a “To whom it may concern” to [email protected]

    THIS IS A SUPER WARNING!

    Think very well before subscribing to SBW.

    TO ALL THOSE WHO HAVE SUBSCRIBED TO SBW AND IS NOT SATISFIED AND DOESNT HAVE THE TIME YET TO GO THROUGH THE HASSLES OF TERMINATING FROM THEIR SERVICE OR TO THOSE WHO HAVE A LOCK IN PERIOD OF 2 YEARS …

    DONT PAY FOR THE NEXT 2 MONTHS JUST BEFORE DISCONNECTION!!!

    LET THEM FEEL THAT THEY HAVE TO IMPROVE THEIR SYSTEM.

    HOPEFULLY I WILL HAVE TIME TO REALLY GO TO THEIR MAIN OFFICE TO TERMINATE MY SUBSCRIPTION. HOPEFULLY I WILL NOT HAVE MORE HASSLES WHILE DOING THIS!

    WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING! WARNING!

    • Lou Gonzales

      Hi, I have a very similar concern. My sbw was working fine for the first couple of months but I’ve been requesting for termination of my subscription for the last 4 months because CSR’s only keep saying that their working on improving their network but there was no improvement at all. I finally emailed NTC (check out their website for public assistance) about it and that’s the only time they acted on my request. Now I dont know if they’re going to charge me pre-termination fees, but I will not pay another centavo to a service that has given me quite a headache. We as consumers should have the right to choose to terminate a sub-standard subscription!

  • RockBarbie

    For me, everything depends on your location. I’m from a subdivision in Valenzuela and since our area is elevated from the main road level, we get less signal interference than other areas. I still think Smart Bro (the one with cable and is wireless but fixed) is one of the fastest internet connection, aside from PLDT DSL plan 2000 ( I specially asked for this since I’m an avid gamer) which we are using.

    However, I also wanted a mobile internet connection so I was faced with the dilemma of choosing between Smart Bro, Globe Tattoo and Sun Wireless Broadband. At first, my dad bought a Smart Bro Prepaid kit for me but I wasn’t so happy with its speed. Video chatting was almost impossible especially during peak hours. So I bought the Globe Tattoo, also prepaid. I wasn’t happy with the speed at peak hours (5pm-1am) but it bursts to around 800-900 kbps when around 4am in the morning so that’s when I do most of my surfing and video chatting. However, as months passed by, I became more and more annoyed with Globe because sometimes I had to go online during peak hours and I’d load up p100 and it will all go to waste without me being able to open a single website. So, I wanted to try Sun but I didn’t want to buy another kit so what I did was to search online for ways to unlock the usb stick and be able to insert a sun sim. Then I tried the sun sim. I really wanted to get the 799 plan but I had to see first if sun works at our area so I bought the p50 sim which had 5 hours free internet. I am able to say I was really happy because even at peak hours, the speed reaches above 1mbps. The downside is, when you are downloading files greater than 50 mb, you need to have a download accelerator because the internet connection is cut off at random times which frustrates me especially when a download is almost finished then the connection goes out. It can be easily fixed, as I said, by a download accelerator/manager but since I am using Safari and I don’t know of any manager which works with Safari, I’m bearing it for the time being. Another thing I don’t like about sun is during the wee hours (1am-6am) the internet connection is always interrupted within one minute.

    So there, I may have ranted too much but what I’m trying to say is, if you already have a usb stick, have it unlocked (just search the net where to get it done, there are a lot of good people who would help you for free and then there are some you have to pay) and then buy the 3 different sim cards (remember there are special sim cards for broadband internet because regular sims have a limit to the speed they could give) and test which one of the 3 providers work best in your area.

    Sun works best for me especially now that they have a unlimited p50/day promo which I’m utilizing to the max but hey, it still depends on your area so don’t go blaming me if Sun doesn’t work for you. Or, before you buy the sims, check the signal in your area, if your phone is able to have a strong 3g signal most likely the signal for internet is also the same.

    Ok, I’m just giving my opinion and my experience and the decision is still yours. Good luck and Happy Surfing!

  • sana magkaron dn d2 s pangasinan (dagupan) para mkabili nrn me. i like the service of sun

  • Tisha

    BEWARE OF THIS SCAM!!!

    SUN IS NOT A GOOD PROVIDER OF WIRELESS BROADBAND. I HAVEN’T TRIED THE OTHER BROADBAND BUT SUN PROMISES THAT I COULD REACH UP TO 2MBPS. THEY ARE LYING!!! I WAS WITH PREPAID BEFORE AND I COULD REACH ONLY UP TO 1.5MBPS AND NOTHING MORE. I SWITCHED TO POSTPAID HOPING THAT I’LL BE GETTING A BETTER SPEED, DAMM SHIT!!! I AM WRONG AND MADE THE BIGGEST MISTAKE!!! I CAN’T EVEN REACH 500KBPS EVEN ON AN EARLY MORNING TIME. I’VE COMPLAINED MORE THAN 10X THRU THEIR 333 NO, BULLSHIT!!! NO ACTIONS NOR IMPROVEMENT ON THEIR SERVICE. WITH MY CURRENT CONNECTION, I CAN’T EVEN OPEN FACEBOOK AND PLAY CAFE WORLD PROPERLY. THESE GUYS ARE ALL LYERS AND IDIOTS!!! THEY SHOULD CLOSE DOWN AND THROW THEIR ITEMS OUT THE WINDOW. I AM JUST WAITING FOR MY CONTRACT TO FINISH. I AM NOT PAYING THEM FOR MORE THAN A MOTH NOW AND JUST WAITING TO BE DISCONNECTED. I’LL TRY THE OTHER WIRELESS BROADBAND AND HOPE TO SEE THE DIFFERENCE.

    BEWARE OF THESE PEOPLE FROM SUN BROADBAND WIRELESS!!!

    • chel

      hi.. ask ko lang po kung nagbayad pa kayo ng bill kahit na di nyo nagamit yung service nila.. advice naman po.. kasi nadoble yung babayaran ko samantalang march 19 lang ako hindi nagbayad tpos march 23 na nila stop yung service nla pero continous pa rin po yung bill..

      • yup, even when disconnected they still continue to charge you. pwede mo naman hindi bayaran yung 2nd month kasi hininto nila yung service mo, tawag mo na lang sa support or sa billing nila.

  • manoy m.

    don’t ever acquire sun broadband!!!at first, they will let you make believe afterwards you”ll get iritated because of intermittent connection.they make excuses because of this and because of that,but until now nothing happens.it’s up to you guys!!!

  • EJ

    That’s true, ambilis ng connection for the first 2 weeks or so.. Then after nun wala na.. pag nagbrowse ka..maghihintay ka forever, then when you look sa upload speed..disconnected ka na pala…kabanas…buti nlg hindi ko binili ung modem, galing kase ako sa Globe kya pinaopen line ko nlg modem ko (you can do that sa cellphone repair sa st.francis square) anyhow walang kwenta tlga…Babalik na ako sa Globe kahit Mahal..o kaya tatambay sa mall at least dun libre.. hayz Goodluck sa inyo guyz.. God Bless

  • chael

    marming factors na pwd bumagal ang internet connection. pwd dn sa mismong pc nio may problema.. katulad ng hindi ka makagamit ng farmville at cafe world sa facebook.. bka nmn mababa ung memory ng pc mo o ung video card.. at ung 2MBPS na connection un ung pinaka maximum na signal n pwde nia makuha.. eh qng nsa kabundukan at mjo malayo kn sa manila.. maaaring mahina tlga ang signal na pwdng masagap ng sun broadband mo.. kaya pra makasigurado kau icheck nio muna ung features ng pc o laptop nio.. ok? ;]

  • admin

    i hate the service of sun. I can;t upload videos on youtube. it always get disconnected even when I’m just staying in apartment few houses awaya from their cellsite. waste of time and money!!!

  • Ed

    inis na inis ako, ang lakas nag signal pero napaka bagal ng download and upload minsan lang umabot ng 70 kbps, mas more on sa 5 kbps. kaya ako kumuha dahil ang akala ko ay ok, pero poot at galit lang ang napala ko, nagsisi ako, gastos lang ang inabot at inis, walang hiya. sayang lang ang pera ko, talagang hindi ko napakinabangan. umayos naman kayo, wag nga kayong manloko, ang hirap pa tumawag sa hotline maghintay ka pa ng isang oras bago sagutin, o kaya’y bigla nalang napuputol, sumakit na nga ang taenga ko. kakainis. bullshit!…..

  • sue

    suncellular is the biggest SCAMMER of all scammers!!!!! like most of you here i also got a postpd broadband after a site visit frm their technician..then download speed was 700+ kbps, after 2wks it went down..now its always below 5kbps!!! truly a big mistake on my part..may you ppol frm engineering, radio and technical rot in hell for being a part of this scam.

  • bryan tidalgo

    badtrip walang signal sa sumulong higway sa antipolo…

  • candy

    bumili ako ng sun broadband dito sa sm cebu para gamitin sa lappy ko, pagdating at pag test sa bahay, ang taas ng signal abot ng 97percent 3.5G pero pag gamit ko abot lang siya ng 30kbps, ang bagal hindi ako makapanood ng youtube kailangan mag antay ng matagal para mapanood, disappointed ako sa sun cellular, dito me nakatira sa lapu-lapu city ang connection nya ay hsdpa pero bagal talaga, wag kayo bumili para di masayang ang pera nyo,,,,,,,,,,,,

  • Henry

    Is it true, na 5kbps lang ang max speed if nag download ka using sun broadband? Kaya pala ang bagal ng download ko ngayon even after connecting and disconnecting. I even tried different DNS address pero ganun padin! W

  • walang hiya talaga 1 buwan lang ako may magandang connection the rest wala na pagnagbubukas ako ng facebook loading ng loadin tas mag blur reload ulit ako ganun pa din…..!!!! letsi an daya ng sun parang pain lng yun 1 month..

  • freelance portal

    WARNING SUN CELLULAR Broadband is a SCAM!

    Please read the email thread.

    1. ME
    Types of Concern: Technical Support
    Message:
    I subscribed for a Postpaid Sun Wireless Broadband Standard. As promised that I would have up to 2mb of connection speed. My settings are for the correct configuration. I am a professional Cisco network IT specialist, presently working as a websoftware applications developer. I know how software/hardware/network works. The thing is, I had called your support Landline number because your 333 isn’t a working number every time I call. My settings were checked and and verified correct to get my supposed SUBSCRIPTION. I\’m PAYING for something that I\’m not GETTING. My connection speed ranges from 1kbps-48Kbps..sometimes w ould get a maximum of 200-280Kbps. I encountered twice a 700Kbps. See I cant even get into Half of my supposed paid/subscribed 2mb connection. I\’m not hoping for that 2Mb, even 1.5 max is acceptable. But the speed I\’m getting is way too much of a scam. Please work on this. I can have you guys a copy of all my tests. Or better compensate this by having me a static connection (settings that I can place on my config) to keep my subscribed/PAID connection. Please work this on your end, enough of the \”check your PC\”…\”check your signal \” as what your helpdesk would always tell your members (LOL, signal and speed is not the same. I f you have that signal you\’ve got speed and If you dont have signal of course you cant have speed coz you don\’t have connection). I\’ve done that part and my settings and signal are already checked and verified. As mentioned that\’s done. I need what I PAID.

    Thank You for your assistance.

    2. SUN

    Good day

    Thank you for the information you provided us. I know how you are feeling right now and I do understand your frustration. Please be assure that our network team is already on top of this issue, so kindly continue to monitor your connection. However, to further help you regarding this, please provide the following information specially the screenshots.

    * Exact Location (up to nearest street including landmarks)
    * SBW account / mobile number
    * Light indicator on modem (color)
    * Signal and signal bars of the SBW platform
    * screenshots of your connection (graph in your dashboard and http://www.speedtest.net)

    For the meantime, we also advise you to check your signal if you are connected with our 3G connections. Kindly check if you are connected with either WCDMA or HSDPA by following this simple steps:

    1. Open SBW platform
    2. Go to Tools
    3. Click Options
    4. Choose Network
    5. Under Network type, choose WCDMA only
    6. Click apply then OK

    This will ensure connection with the 3G signal even if EDGE (2G) is stronger in your location. You may also check if the SIM is properly inserted and try to delete files on your temporary internet folders.

    Should you have other concerns, You may also call our 24/7 Customer Service hotline by dialing (02) 395-3333 for landline and 333 using your SUN mobile phone for further assistance.

    Thank you.

    Philippe P. Chieng

    Officer

    Customer Service Operations

    Sun Cellular

    3. ME.

    WHAT”S THIS??? DID YOU READ MY MAIL????????????

    WHY THE F%$K ARE YOU REPLYING TO THIS THINGS NA I ALREADY TOLD YOU THAT I HAVE THE SAID CONFIGURATION NA!

    I EVEN HAD THE TITLE EXCELLENT SIGNAL… I HAD STATED ON MY EMAIL THAT MY TEST IS SO SLOW…! MY CONFIGURATIONS ARE ALREADY FOR THAT… SUN ALREADY CHECKED THAT I’m IN A FREAKING 3G ZONE!

    READ MY FREAKING MAIL….!
    READ MY FREAKING MAIL!!

    DON”T GIVE ME CANNED RESPONSE….. CANNED RESPONSE!

    READ IT…USE YOUR BRAIN….UNDERSTAND! Your making me soooooooooooooo MAD! STUPID!

    IT TOOK YOU A WEEK TO RESPONSE! YOUR 333 HOTLINE IS NO GOOD!
    ANSWER per CONCERN not CANNED RESPONSE LIKE YOU DON’t FREAKIN CARE!

    1. answer about the 333 hotline
    2. i’m done with the config….grrrrrrr READ MY MAIL! (USE your BRAIN) of course its set to WCDMA ONLY!
    3. i’m in a 3G zone.. said that I HAVE a GOOD SIGNAL!
    4. i already stated my SPEED..SO THAT MEANS i had done SPEED TEST..READ MY MAIL!!!!

    RESPECT YOUR MEMBERS…to GAIN RESPECT…
    I ASKED ASSISTANCE I GOT BULLSHIT RESPONSE!…

    Is this how you guys handle situations..that are just easy to resolve! You have your tool in your end that can check my connectivity from my PC to yours! And if you don’t know or understand what I’m saying please forward it to a human being who have BRAINS!

    INSULTO TONG RESPONSE MO! Instead of helping we WENT BACK and RUN IN CIRCLES!

    Anyway sorry for my words, you just made me mad. Hindi tulong binigay mo but full of crap. I sent you an email you sent me back what I’ved already told you.

    I’d be checkin’ my connectivity always…
    Looking forward to hear from you.

    Thank you and God Bless!

    4. ME

    Attached is a copy of my test results..including tracerout, ping test, upload and download speed, and my configuration.

    5. SUN

    Good day Mr. Garcia

    Thank you for the information you have provided us. In line with your concern, we would like to inform you that Broadband is a shared resource, achieving 2Mbps is not a guaranteed deal. There are times wherein you may experience a higher or lower speed than 2Mbps. An average speed that you may get is between 100-400Kbps, which is still 2-8x faster than a dial-up. Please note that internet access speed is dependent on the number of users at any particular time as well as the location to which the service is being used and the site being accessed.

    However, we would like to assure you that our technical department is on top of this slowdown and signal issues. We are doing corrective actions and continuous fine tuning to cater a higher volume of traffic.

    Thank you,

    Philippe P. Chieng
    Officer
    Customer Service Operations
    Sun Cellular

    6. ME

    I very much understand that 2mb is just a max…if only you had read
    my mail..here’s a quote “I’m not hoping for that 2Mb, even 1.5 max is
    acceptable. But the speed I\’m getting is way too much of a scam. ”

    And please stop saying something about signal problem. I don’t have
    signal problem…but speed problem. Signal and speed is way too
    different things. Your not answering my concern. Read the email
    thread.

    When I subscribed for this connection I was said to choose between a
    broad band deal or a connection which is lower which pays less but the
    connection is 100-400Kbps, which is still 2-8x faster than a dial-up.
    I did not choose that option.

    I was told to have up to.. UP TO…UP TO…2mb or that is 2000kbps. I
    know whgt UP TO means and I know that can’t be achieved as I said on
    my first mail. Please read and answer my concern. 100kbps – 200kbps is
    way too far from 2000kbps. I’m not even getting half for just 1mb or
    1000kbps. 1000kbps -1500kbps is acceptable. BUT 100-200 or 400kbps is
    way too far not even half my subscribed speed. THIS IS AN INSULT.
    READ MY MAILS AND AS I SAID ANSWER PER CONCERN u did not even answer
    something about your SCAM HOTLINE 333 which doesn’t WORK.

    And now your saying the truth na that if you subscribed for the UP TO
    2MB/2000kbps you’d only actuall get 100-400kbps which is not even half
    the speed your advertising.

    Don’t throw it to the member the things that you are not providing. I
    paid what I’m suppose to pay, I’m legally binded by the contract and
    as you are. NOW WHOS DOING THE SCAM? AND WHOS BEING SCAMMED?

    ANSWER per concern!

    … and don’t throw things like I’ts because it is shared, of course
    it is shared. I KNOW IT IS SHARED.
    BUT… If the sharing would cause too much already that the speed of
    the members are compromised it should stop getting new subscriptions
    from that area. To keep its subscribers suppose speed. Its not a
    problem on our end but on HOW gahaman your company in accepting other
    subscribers, you don’t care they’d suffer the speed as long as you
    accept new payments.

    Fix this problem and don’t throw stupid excuses. READ THE MAILS and
    USE YOUR BRAIN. NOT EXCUSES! ANSWER PER CONCERN!

    THE 333 HOTLINE answer that. call me from that number! YOUR NOT
    answering my question!

    PLEASE READ MY MAILS…read and understand! ANSWER PER CONCERN! Your
    just making yourself look stupid. I know you had read it and
    understood it, you just won’t answer coz ipit ka! What BOUT THE
    333…then ud say its not working at the moment? HUH? Is that the
    reason your ducking the question? coz if not you wud have addressed it
    in the first place…!

    I will forward this email thread SO EVERYONE WILL BE ABLE TO READ HOW
    GOOD and what is the REALITY of your SUBSCRIPTIONS and service is with
    a copy of your flyers and AD.

    Thank you.

    …………..
    THEN NOTHING HAPPEND!

    Grrrrrrrrrrrrrrr…………..!

    • Lou Gonzales

      Hi, I got the EXACT REPLIES! The [email protected] don’t even know how deal with subscribers’ complaints!! I already sent a complaint to NTC (emailed their public assistance center and got an immediate reply) Please do the same so these scammers can pay for it.

  • ramuj

    Im from davao…. at first the SBW doing well and I know my home town is half hour away from city proper. the first three days were good after that i cant even sign-in in my Fb accnt or my YM. the speed is so slow… kahit pag browse at research ng kapatid ko na “what is bio technology” it took about an hour bago pa nya nakuha result there is really a signal but the speed….its bull shit… the time when I subscribe the SBW the agent told me that i can cancel the SBW with in 3 months but when I go to their SUN shop center i got an answer which i may say its the worst night mare i ever had…. i will gonna pay the cancellation fee for the 799 SBW which he did’nt tell me at the first place and i haven’t read neither in the contract i signed…OMG mahiya naman kayo…you guys such a scamer… ayusin nyo trabaho nyo… o dikayay pasasabugan ng mga NPA para mawala na kayo sa mundo… hope you guys realize on it… maawa naman kayo…hindi kami nagpopolot ng pera….mga gago kayo…grrrrrrrrrrrrrrr

  • Caveat emptor to would-be Sun Wireless Subscribers – especially FB users. Sun used to be very reliable late last year. This year, the service is terrible: You cannot access FB between 3PM and 1AM (even when you are in Makati!). If you try to access FB you will see “broken site.”

    Sun recently sent this advisory:
    “If you are having trouble accessing Facebook, please do the following: 1. Clear the Internet cache 2. Go to DOS prompt and issue the command ipconfig/ flushdns. Then try loading Facebook again, or call 333 from your Sun Cellular phone or 3953333 from any landline. Thank you.” Time: 12/09/2010 09:35:02

    Guess what? Many of us tried and it doesn’t work and Sun’s customer service providers cannot explain to us why this is happening and WE ARE GETTING REALLY PISSED OFF. Sooner or later this issue will be more pronounced in the general public, unless our service provider solves this issue ASAP!

    Could Sun possibly have gotten too many subscribers, while assuming that the service provider’s infra remains the same. This can only mean one thing: Greedy Gokongwei – Shame on you!

    • Lou Gonzales

      I just want to share to everyone my email exchange with those idiots at Sun Cellular and NTC’s intervention (for which I am very grateful)Sorry this is quite lengthy but for it helps to know I’m not alone, and you’re not alone. (unfortunately for us) Pls start from bottom. Watch the dates and see how they started taking prompt action only after my complaint to NTC.

      Please email your concerns to NTC’s public assistance center which you can find in their website.

      October 28, 2010 6:32:23
      From: Suncellular View

      Hi Ms. Gonzales,

      As of today, Oct. 28, please be advised that your request for the termination of your sbw account, XXXXXXXXX was already processed. To maximize the use of your existing modem, we do recommend you to purchase our sbw lite prepaid service with no holding period.

      Thank you very much.

      Philippe P. Chieng

      Officer

      Customer Service Operations

      Sun Cellular

      ——————————————————————————–
      From: NTC Ospac
      October 28, 2010 2:15 PM
      To: Suncellular
      Subject: Re: FEEDBACK ON SUN BROADBAND

      Good pm,

      For your guidance and information.

      God Bless and have a nice day.

      Kind Regards,

      Victor A. Gusto
      Permanent Support Staff
      OSPAC – NTC

      From: Lou Gonzales
      To: Suncellular
      Cc: NTC Ospac
      October 28, 2010 10:56 AM
      Subject: Re: FEEDBACK ON SUN BROADBAND

      I already subscribed to another MORE RELIABLE internet service provider and I have no use for yours. I am now subscribed to a 1mpbs service and get an average of 900kbps. I use torrent and it’s working just fine. Whereas with your service, I am supposed to have an internet with “UPTO 2 MBPS” bandwidth and I get an average of 20 to 100kbps! I WANT TO CUT MY SUBSCRIPTION TO SUN BROADBAND ALREADY. How many times do I have to say this?

      And for your information, my brother used to subscribe to Globe wireless broadband and when he was unsatisfied with the service in his area, they terminated his subscription as he requested, without so much of a hassle.

      Aside from your slow internet, I am not satisfied with your customer service. I only got an immediate reply after I’ve forwarded my complaint to NTC. Your hotline CSRs are incompetent. How else do I have to express this to you so you will TERMINATE MY SUBSCRIPTION?

      ——————————————————————————–
      From: Suncellular
      To: Lou Gonzales
      Sent: Thu, October 28, 2010 10:35:44 AM
      Subject: RE: FEEDBACK ON SUN BROADBAND

      Hi Ms. Gonzales,

      Once again, we do appreciate your feedbacks regarding this matter.

      As per checking, your account registered heavy torrent activities on our system which may have affected the fair usage policy. In line with this, like with my previous email reply, we do recommend if we can do a site visit in your area and please allow us to know your most convenient time for this activity.

      Thank you very much.

      Sincerely,

      Philippe P. Chieng

      Officer

      Customer Service Operations

      Sun Cellular

      ——————————————————————————–

      From: ospac
      Sent: Thursday, October 28, 2010 8:54 AM
      To: Suncellular
      Subject: Fw: FEEDBACK ON SUN BROADBAND

      Good am, Ref. # 1010-1197

      Respectfully forwarding the complaint of Mr. Lou Gonzales, since the matter falls under your jurisdiction.

      Kindly advise this office of the action you have taken.

      God Bless and have a nice day.

      Kind Regards,
      Victor A. Gusto
      Permanent Support Staff
      OSPAC – NTC

      —– Original Message —–

      From: Lou Gonzales
      To: [email protected]
      Sent: Wednesday, October 27, 2010 1:33 PM
      Subject: FEEDBACK ON SUN BROADBAND

      To whom it may concern:

      I am writing to seek assistance on my problem with Sun Broadband. I dont know anymore to whom I should send my complaint because Sun Cellular has practically been ignoring my request to have my subscription terminated due to a sub standard internet connection. This has been going on for months now and they have not taken any action. Below is my lengthy email exchange with their Customer Service who has been unable to take the only action I was requesting – to terminate my subscription.

      I hope this concern can be forwarded to the right person who can be of assistance. These telco’s do not have the right to just steal people’s hard earned money and get away with it.

      Thank you and looking forward to hearing from someone.

      Lou Gonzales

      —– Forwarded Message —-
      From: Lou Gonzales
      To: Suncellular
      Sent: Wed, October 27, 2010 1:23:22 PM
      Subject: Feedback Form : SUN BROADBAND = 20kbps!!!!!!!!!!

      To Philippe P. Chieng

      As you advised I am supposed to go to Sun Business Center to have my subscription terminated. When I went to Las Pinas Business Center last Monday, a CSR named Let gave me a form to fill out and I told her to pls refer to this email thread so I dont have to write down all the details for the nth time. She told me to forward it to this address: [email protected]. Apparently, it’s a defunct email address because it bounced back. She also gave me their mobile service number 09229223963 which I have tried to reach several times to get a correct email add but to no avail. I sent an SMS for a return call but never got any.

      Do you really just take your subscribers’ money and treat them like they don’t exist afterwards?

      Why can’t anyone make a little bit of an extra effort to do something about my problem?

      —– Forwarded Message —-
      From: Lou Gonzales
      To: “[email protected]
      Sent: Sun, October 24, 2010 7:39:16 PM
      Subject: Fwd: Feedback Form : SUN BROADBAND = 20kbps!!!!!!!!!!

      Sent from my iPhone

      Begin forwarded message:

      From: “Suncellular”
      Date: October 8, 2010 7:01:20 PM GMT+08:00
      To: “Lou Gonzales”
      Subject: RE: Feedback Form : SUN BROADBAND = 20kbps!!!!!!!!!!

      Dear Ms. Gonzales

      We are grateful that you find time to write us.

      It is sad to know that you will no longer want to continue your subscription with Sun Cellular. At this point, we would like to inform you that Sun Cellular geared towards conceptualizing and delivering innovations in terms of new products and services to be offered to our subscribers and to the market. May we suggest that you consider staying with us as we work on further improvements with our products and services specially with our SBW.

      On the other hand, should you decide to proceed with the permanent disconnection of your account, you will need to settle your outstanding balance and other remaining charges. You can also send authorized person to do this on your behalf. Authorized person should provide his/her identification card, authorization letter and a clear scan copy of the owner’s id. Please be informed that request for Permanent Disconnection can only be processed through any Sun Shop Business Center wherein you need to fill-out a Request for Modification form.

      Thank you and we are still looking forward for your continued patronage.

      Sincerely,

      Philippe P. Chieng

      Officer

      Customer Service Operations

      Sun Cellular

      From: Lou Gonzales
      Sent: Thursday, October 07, 2010 3:14 PM
      To: Suncellular
      Subject: Fw: Feedback Form : SUN BROADBAND = 20kbps!!!!!!!!!!

      See attached. Tell me why I am still continuously subscribed to an internet service that is not working when I have been requesting to have it terminated.

      —– Forwarded Message —-
      From: Lou Gonzales
      To: Suncellular
      Sent: Tue, October 5, 2010 7:28:06 PM
      Subject: Re: Feedback Form : SUN BROADBAND = 20kbps!!!!!!!!!!

      ADDRESS AND ACCOUNT NUMBER ALREADY STATED IN THE THREAD BELOW.

      FROM AUGUST 6 TO OCTOBER 5 THERE HAS BEEN NO ACTION TAKEN. YOU ARE WASTING MY TIME. CUT MY SUBSCRIPTION ALREADY. THATS THE ONLY ACTION I WANT TAKEN. CAN YOU NOT UNDERSTAND MY FRUSTRATION?

      Sent from my iPhone

      On Oct 5, 2010, at 3:43 PM, “Suncellular” wrote:

      Hi Ms. Gonzales.

      Can we do a site visit in your area to check whether the problem is with our serving site or indoor penetration? Can you also provide us the account number of your broadband account for reference?

      Thank you.

      Philippe P. Chieng

      Officer

      Customer Service Operations

      Sun Cellular

      ——————————————————————————–

      From: Lou Gonzales
      Sent: Friday, October 01, 2010 7:08 PM
      To: Suncellular
      Subject: Re: Feedback Form : SUN BROADBAND = 20kbps!!!!!!!!!!

      I don’t need a lecture on bandwidth. I want to terminate my subscription. For the past months I get the same reply/ assurance but there has never been any improvement. I could deal with an average 100-400kbps, but 20kbps? It’s not what I signed up for and not what I want to continue paying for.

      PLEASE TERMINATE MY SUBSCRIPTION.

      And I don’t want to receive any more assurance from you that you are looking into it and trying to improve your service because I am certain are not doing that, otherwise your service would have improved.

      And I don’t want to talk to any more incompetent CRS from your call center who can’t do anything about it either.

      AGAIN, I WANT MY SUBSCRIPTION TERMINATED!!

      Sent from my iPhone

      On Oct 1, 2010, at 5:56 PM, “Suncellular” wrote:

      Good day Ms. Gonzales

      Thank you for taking the time to share us your feedback. Your comments and suggestions will help us to serve you better. In line with your concern, we would like to inform you that Broadband is a shared resource, achieving 2Mbps is not a guaranteed deal. There are times wherein you may experience a higher or lower speed than 2Mbps. An average speed that you may get is between 100-400Kbps, which is still 2-8x faster than a dial-up. Please note that internet access speed is dependent on the number of users at any particular time as well as the location to which the service is being used.

      However, we would like to assure you that our technical department is on top of this slowdown issue. We are doing corrective actions and continuous fine tuning to cater a higher volume of traffic.

      Should you have other concerns, feel free to call our 24/7 Customer Service Hotline at (02) 395-3333 or simply dial 333 using any SUN mobile phone.

      Thank you very much.

      Philippe P. Chieng

      Officer

      Customer Service Operations

      Sun Cellular

      ——————————————————————————–

      From: Lou Gonzales
      Sent: Wednesday, September 29, 2010 1:22 PM
      To: Suncellular
      Subject: Re: Feedback Form : SUN BROADBAND = 20kbps!!!!!!!!!!

      To whom it may concern:

      I called your Customer Service 333 to terminate my subscription. Apparently I still have a lock in period until 2011. I have been very disappointed with your service from the beginning. I asked the Customer Service rep what solution she can offer me, and that she could check my records. It should show that I’ve been calling to file for complaints almost every month. And when she checked the system, she said the last complaint that they received was December 2009 and could not even find this random record in the system:

      Number: CS Advisory
      Content:
      From Sun Cellular: This is to acknowledge receipt of your concern today with incident report # INC000000324120. Please give us some time to further look into the details of your concern. Thank you.
      Time: 04/01/2010 21:09:31

      Neither could she find any complaints via email such as what was exchanged below.

      I also put on hold for 20 minutes on my speaker phone for a CSR to handle my call. I was “transferred” to another department who handles complaints. And the incompetent CSR apparently transferred me someone from Billing Dispute department, who told me to go to a Sun Business Center. I waited 20 minutes just to hear that??

      What kind of service is this? Why are you deceiving your consumers into believing your internet (and even your Customer Service) is reliable?

      WHAT SOLUTION CAN YOU GIVE ME?

      At this point, I am so exasperated, I just want to terminate my subscription because OBVIOUSLY you dont have any solution. I’m tired of complaining. Just PLEASE terminate my subscription. If you can do just that I would be so grateful for your “wonderful” service.

      ——————————————————————————–

      From: Suncellular
      To: Lou Gonzales
      Sent: Thu, September 9, 2010 4:36:54 PM
      Subject: RE: Feedback Form : SUN BROADBAND = 20kbps!!!!!!!!!!

      Hi Ms. Gonzales

      Thank you for the information you provided us. This is duly noted. Please refrersh your connection once in awhile. Our network team is already on top of this issue, so kindly continue to monitor your connection and any feedback is very much appreciated.

      Thank you.

      Philippe P. Chieng

      Officer

      Customer Service Operations

      Sun Cellular
      ——————————————————————————–

      From: Lou Gonzales
      Sent: Wednesday, September 08, 2010 3:07 PM
      To: Suncellular
      Subject: Re: Feedback Form : SUN BROADBAND = 20kbps!!!!!!!!!!

      I was out of the country when I received this message and now that I’m back the service is even worse.

      Exact Location (up to nearest street including landmarks) – currently at Phil. Daily Inquirer office, Chino Roces Ave, Makati, also slow in Golden Gate Subdivision near SM Southmall.
      Light indicator on modem (color) – blue
      Signal and signal bars of the SBW platform – full as you can see on the attached screenshot
      screenshots of your connection (graph in your dashboard and http://www.speedtest.net) – attached
      SIM is properly installed and network type is WCDMA only.

      ——————————————————————————–

      From: Suncellular
      To: Lou Gonzales
      Sent: Thu, August 12, 2010 5:59:45 PM
      Subject: RE: Feedback Form : SUN BROADBAND = 20kbps!!!!!!!!!!

      Good day

      Thank you for the information you provided us. I know how you are feeling right now and I do understand your frustration. Please be assure that our network team is already on top of this issue, so kindly continue to monitor your connection. However, to further help you regarding this, please provide the following information specially the screenshots.

      Exact Location (up to nearest street including landmarks)
      SBW account / mobile number
      Light indicator on modem (color)
      Signal and signal bars of the SBW platform
      screenshots of your connection (graph in your dashboard and http://www.speedtest.net)
      For the meantime, we also advise you to check your signal if you are connected with our 3G connections. Kindly check if you are connected with either WCDMA or HSDPA by following this simple steps:

      =L style=”MARGIN-TOP: 0in” type=1>

      · Open SBW platform

      · Go to Tools

      · Click Options

      · Choose Network

      · Under Network type, choose WCDMA only

      · Click apply then OK

      This will ensure connection with the 3G signal even if EDGE (2G) is stronger in your location. You may also check if the SIM is properly inserted and try to delete files on your temporary internet folders.

      = class=MsoNormal>

      Should you have other concerns, You may also call our 24/7 Customer Service hotline by dialing (02) 395-3333 for landline and 333 using your SUN mobile phone for further assistance.

      Thank you.

      Philippe P. Chieng

      Officer

      Customer Service Operations

      Sun Cellular

      ——————————————————————————–
      From: Lou Gonzales
      Sent: Friday, August 06, 2010 9:48 AM
      To: Suncellular
      Subject: Feedback Form : SUN BROADBAND = 20kbps!!!!!!!!!!

      Attn: Sun Cellular First Officer,

      The system received a Sun Cellular online feedback form.

      Feedback Form Details:
      Name: Ma. Lourdes S. Gonzales
      Email Address: [email protected]
      Mobile Number: 09228949485
      Subject Title: SUN BROADBAND = 20kbps!!!!!!!!!!
      Types of Concern: Technical Support
      Message:
      For the past month my broadband downloads at only 20kbps, and at night starting 7pm, 0kbps in Golden Gate, Las Pinas. Your service has not been consistent. (just consistently annoying) I\’ve made several calls in the past months and speed would improve for a while and go back to glacial downloads after some weeks. PLEASE DO SOMETHING ABOUT YOUR SLOW INTERNET ONCE AND FOR ALL.

      Thank You for your assistance.

  • Julio

    I remember hammering the SBW USB modem and SIM card I got. I’ve worked as tech support in DMPI (owner of Sun Cellular brand) before, and I know how stupid that company is. What would you expect? This company is owned and operated by profit greedy Chinese.

  • SCAMMERangSUNBroadband

    WAG NP KYO MG-SUBSCRIBE S SUN BROADBAND WIRELESS, WALANG KWENTA at SCAMMER lng ang 2MBps n speed, ang makuha nyo ay 0.2MBps lng!!!

    Excited p nmn kmi ng misis k n mgkaroon ng SUN Broadband wireless, nung unang araw plang napakabagal n ng connection 100kbps or 0.1MBps lng ang nakukuha nmn speed s NAVOTAS hanggang s ika-3 araw, ginawan n daw ng incident report hanggang umabot ng 3-araw wala namang nangyari ganun din kabagal ang speed!!! WALANG KWENTA ANG TECHNICAL SUPPORT NILA at ANG SABI SKN 2 LNG DAW ANG SUPERVISOR NILA!!! WALANG KWENTANG KUMPANYA!!!

    ung CONNECTION PARANG DIAL-UP LNG, wg kyo maniwala sa advertisement nla. MAG-FILE N KMI NG DISCONNECTION!!! Walangyang yan, kaya pla npakabilis i-processoso ng application nmn at i-no-autodebit p s credit card nmn ung palang siste ang modus-operandi nla n automatic n ma-charge sau ung bill kahit NAPAKAPANGIT NG SERVICE NLA AT SUPER-BAGAL NG CONNECTION NLA!!!

    WAG NP KYO MG-SUBSCRIBE S SUN SBW WIRELESS 799!!! SCAM LNG P YAN!!!

  • Sunloloko

    WAG NP KYO MG-SUBSCRIBE S SUN BROADBAND WIRELESS, WALANG KWENTA at SCAMMER lng ang 2MBps n speed, ang makuha nyo ay 0.2MBps lng!!!

    Excited p nmn kmi ng misis k n mgkaroon ng SUN Broadband wireless, nung unang araw plang napakabagal n ng connection 100kbps or 0.1MBps lng ang nakukuha nmn speed s NAVOTAS hanggang s ika-3 araw, ginawan n daw ng incident report hanggang umabot ng 3-araw wala namang nangyari ganun din kabagal ang speed!!! WALANG KWENTA ANG TECHNICAL SUPPORT NILA at ANG SABI SKN 2 LNG DAW ANG SUPERVISOR NILA!!! WALANG KWENTANG KUMPANYA!!!

    ung CONNECTION PARANG DIAL-UP LNG, wg kyo maniwala sa advertisement nla. MAG-FILE N KMI NG DISCONNECTION!!! Walangyang yan, kaya pla npakabilis i-processoso ng application nmn at i-no-autodebit p s credit card nmn ung palang siste ang modus-operandi nla n automatic n ma-charge sau ung bill kahit NAPAKAPANGIT NG SERVICE NLA AT SUPER-BAGAL NG CONNECTION NLA!!!

    WAG NP KYO MG-SUBSCRIBE S SUN SBW WIRELESS 799!!! SCAM LNG P YAN!!!

  • shinsengumi

    Oo sobrang hassle talaga ng SUN Cellular broadband..
    nag-purchase kame sa isang branch nila dito sa Robinsons Metro East.

    Todo accomodate yun sales person nila,
    ang bibilhin lang sana namin ay yun prepaid kit, kaso dahil sa panunuyo nung kumag at pagmamalaki ng spiel nila na “High speed connection to ser!, UP TO 2MBPS!!”
    may pinakita pa na “signal map” na naka-illustrate yun baranggay namen at kung gaano daw kalakas yun signal doon..

    Friday yun ng bumili kami…nag-Wednesday nalang at lahat ay hindi pa din naa-activate yun unit..

    nung una, mejo okay pa yun connection, nakakapag-browse pa even watch videos in youtube…

    pero ilang linggo lang ang lumipas ay maski google ay hindi na ma-pull up..

    sobrang pangit ng customer service nila..
    at katunayan ay ganyan na ganyan ang mga sinabi nila sakin..

    kesyo saken daw yun sa side ko daw ang may problem..

    hindi ko na binayaran yun subscription hanggang sa
    sila na mismo ang nagputol..

  • Joel

    I recently got the P799 plan and thought I’d have a 2MB per second connection and so far it’s been between 0.00 and 80kb per second most of the time and up to 1MB one time when I can get on because most of the time it’s down at 0.00 or connection terminated. I called 395-3333 and they said that there was a severe problem in my area and that they were fixing it – next time I called the rep said they were upgrading/modifying the system – so I said it’s your fault I have such a bad connection and she agreed – I replied that they better not charge me for a whole month when so far I haven’t gotten what I payed in advance for! so far it’s been 15 days since I started with SUN and my connection sucks!!!! and I agree with those earlier posts that SUN is doing this intentionally! We should all get together and file a CLASS ACTION Law suit against them for breach of contract!

  • sun na ok

    ok ang SBW ko.hahaha

  • bagongpilipino

    To all internet subscribers of different internet service providers,

    Did you know that downloading from torrent is illegal from other countries like USA? It’s against the law. Why? Because it’s piracy. Piracy is stealing. Stealing is against the law. Make sense, right? Think about it. Seriously. Those who complained about low speed of torrenting should be the first ones to be called “scammers.” You people should be grateful that your in a free third-world country that has no strict rules about torrenting. Not like in other countries, internet activity is being monitored and supervised, moreover wiretapped, for countering piracy. Sadly, Philippines is incapable and unable to incorporate such laws. Subscribers complaining about how low the speed of torrent downloading should be ashamed of yourselves. It’s like you’re complaining how slow you steal. Sheeesh! Think about it!

    “Everyone thinks of changing the world, but no one thinks of changing himself” -Leo Tolstoy

  • suntasuntita

    BWISIT TALAGA ANG SUN!!!MANGGAGANTSO AT MANLOLOKO!!!KAKAINIS>>>SINABIHAN NA SILANG PUTULIN NA ANG CONNECTION TAPOS NGAYON PAPADALHAN KA pA REN NG BILL!!!ANO BANG MAGANDANG GAWIN?…PLS HELP…ayokong bayaran ang hindi ko nagamit…at hindi yun fair di ba?

  • Leave_a_Reply

    hindi ako makaregister s web site ng sun.. ndi ko kc alam acnt no. ko ahahah. panu kea un

  • Nge matagal na pala itong article, pero gusto ko lang sabihin sa inyo na since pinaputol ko yung Sun ko di pa rin nila binabalik yung promise nilang refundable na 799 initial deposit. 2 years na ako pabalik balik sa office sabi inaaayos pa raw yung checke WTF!

  • Jordan

    Hello, i read almost 95% of the thread’s comment and to summarize i saw a common problem………poor service and slow internet connection.

    I would like to share my experience with sun broadband. But before that i would like to say a few things about me. I am a technical person, i live with my son who is a licensed Electronics and Telecommunications engineer and i have spent more than 2 decades in the software as well as computer hardware industry. My PC is open 24/7 so you can imagine how much we need for a stable connection. We are a family of online gamer too.

    I can only speak for my experiences with Smart and Sun since i haven’t tried for long the service of Globe Tattoo. Well, i am using a dongle which originally came from Smart but i “open” it to be able to use other network’s sim. With smart i was able to get the maximum of 4mb+ speed connection and it is well documented. Don’t be surprised since the usb that are available in the market are 4G ready and capable with a maximum speed of 7.2mbps. So it is dependent on our local provider if they are capable or not of delivering the supposed maximum speed a subscriber can possibly get.

    We had to move to a different place and my smart connection suffered since the place we moved to get less strength in signal from smart. So i bought a prepaid sun broadband sim. I used it on my dongle and i got a full bar signal. It was good. I was getting speed test results of above 1mb and at times even more than 2mb. So i started downloading one of my favorite online game. The connection was stable and the statistics showed that it is indeed stable at about 2mb. So i said to myself i have found a reliable connection. I never had any problem for about a month of using sun, but one early morning i was not able to connect to the net although i am getting a full bar hsdpa signal. I have another connection which is PLDT so i tried to get to sun broadband’s site to report or get any contact number. I saw a landline # and thru my pldt i called up the hotline. I was told there is an ongoing technical maintenance that the CSR said is to enhance the service. I was ask of my name and my sim’s telephone number. I was kinda surprise since they doesn’t know of my number….stranged huh.
    Late in that afternoon, i checked and i saw that there is already a connection to the net but i immediately noticed that it was so slow so i called up again the hotline. This is where the hell starts. I said i was having no problem for a month and i was getting fast connection so what is the problem now. The CSR told me that my account was on a “monitoring list” since it was detected to have been downloading activities. She said that it was considered peer-to-peer playing games and having downloads. It is their network engineer who decides and the once the account is listed in the system for monitoring, the system will automatically limit the bandwidth for downloading,(i guess not just the downloads)….once detected having “peer-to-peer connection”,she added. I never got any better connection since then. It was my mistake to have given them my details. Now i can clearly see how “evil” those people manning sun broadband. I was furious and could tell everyone of them to go to hell but still they are in control of their facilities. They don’t even think that what they do with the homepage is hijacking.

    I hate knowing the truth about how fellow filipinos working for some tycoon, doesn’t even have the heart to give the service we deserved. They have their big amount of salary and i bet other benefits just because people are buying or spending a lot of money for their products.

    So my point here is that, Sun or any other broadband provider can provide or deliver the service that we need but they choose to get more subscriber obviously for more profit and neglect the concerns about the poor service. They don’t care about the complaints, all they want is profit but doesn’t care about the anguish of people who deserves at least a good service. I once told the CSR that they are lucky the company is in the Philippines otherwise if this happened in the states of america for example, they would have faced numerous cases regarding poor service. There is no problem with the facilities or the signal, it is the people in the management and the operation of those facilities who are giving us the hard time getting what we deserve in terms of connectivity. They maybe called network Engineers or Managers but their brain are as good as a crab.

    If you happened to have bought or subscribed to any of their plans, whether smart,globe or sun, make sure to read their policy and terms of condition of use. Do not expect much of a good service. The speed connection that you should get should at least be 80% of your subscribed plan. So for example it you have 2mb plan, you should at least get 1.6mb on the speed test and you are lucky if you get more than that. If your connection falls down below 80% you have the right to complain.

  • Mark Anthony Bruno

    To Sun Cellular,

    This is my story. nag subscribe kame ng mother ko ng 2 sim/phone plan under sa name ng mother ko. natapos namin ang 2 years contract ng walang problema then nagrenew kme. mother ko ang nakakarecieve ng bills sa cubao, qc. Bulacan kasi ako nakatira so tinetxt na lng ng mama ko kung magkano babayarn ko. last month nasa cubao ako at nakita ko ang bill. May charge na 300 plus sa value added services part. kaya pla may narerecieve ako na ringtones daily nabinubura ko rin agad. hindi ko naman pinapansin dahil kala ko libre. AT HINDI KO INACTIVATE! tumawag agad ako sa hotline to ask kung ano yun. sabi inactivate ko daw ( a big lie!!!). tinanong ko kung meron last month na ganung charges din. ang sabi wala! ( another big lie!!!). tumawag ako ulit ibang agent na ang nakasagot. tinanong ko ulit. sabi simula june 2010 pa raw nagstart ung 300 pesos value added services na un! more or less 4k ang NINAKAW samin ng SUN CELLULAR! today (aug 22, 2010), close na daw ang report from head office na daw ang sumagot sabi ng mama ko. wala daw kame makukuha. and sagot nila: hindi daw machahcarge un kung wala kame ginawa.”kung wala kame in-OK”. ano kaya ang ibig sabihin nila dun? eh ang gamit kong fone eh yung lumang lumang fone. so para maactivate yun kelangan mo magreply thru text message like ‘Ringtone ON’ then send sa 6666 na hindi naman namin ginawa kahit kelan. i dont know kung ano pa pwde namin gawin dahil ayaw na ng mother ko magcomplain. wala naman ako magagawa kasi sa mother ko nakapangalan yung account. badtrip talaga ang SUN. importante lang sa kanila ay kumita. sana naman makarating to sa mas mataas sa HEAD OFFICE! kung ako lang ang may ari ng account dinemanda ko na ang SUN. para magkaalaman na. ayaw na kasi ng mother ko ng magulo. so magthank you ang SUN samin dahil nkaKUPIT kayo samin! hahaha..more power! F*ck SUN!

    • Brick On The Wall

      Hi Mark,

      sun subscriber na ako for almost 8 years. eto ang suggestion ko o advice na rin. isang malaking responsibility ang isang potpaid account. i have 3 separate sun accounts (hndi bundled) na total na at least 2800 including vas. at every month i make sure na icheck ang details ng bills. nagkaroon din ako ng prublema sa charges, kesyo yung sun calls hndi raw kasama eh nagpaactivate ako ng double unlimited, it was actioned in staggard basis, pero na settle sya. compared sa case mo, nakita ko kasi sya agad at follow up talaga ang kailangan, sayo kasi sa mother mo nakapangalan kaya medyo challenge nga. going back to the point, sa dami ng blogs, peers, friends at kung sino sino pang mga kakilala na pedeng pagtanungan sa services ng mga internet providers, pls do so before applying for a postpaid account. OR better try their services thru prepaid accounts. i will not stay with sun if the benefits outweigh the problems, sa ngayon dami ko na rin issues but i chose to stay as of the moment. sa mga ganitong issues naman eh know your rights. ou may go to dti and dotc for their expert and legal opinions about the matter, pero tingin ko malabo kasi nga may bills pero hndi na report ung issue on time. if i am not mistaken some bills would print that “this would be binding and correct if questions would be raised after 90 days”, something to this effect. this is not sponsored b sun in an way. Peace!

  • ella

    we’re planning to apply for the 799/month wireless broadband. but since nbasa ko po ito ngaun.. prang ngdadalawang isip na kmi. baka kasi kpag nakakuha na kami nung SBW, ganyan din mangyari samen.. kala q pa nman mganda sa SUN. kasi very affordable. hindi nman pla..

    • No. Don’t you ever make the mistake of subscribing to SBW. Go for myDSL or Wi-tribe instead. A little bit pricey but at least you’ll get your money’s worth.

  • ehra

    Subrcriber ako ng Globe pero I plan to buy sun prepaid kasi minsan need ko mag work sa house ng parents ko pero walang internet connection dun ..Tattoo sana kukunin ko pero ang pangit kasi ng Globe connection ko lagi rin nasisira at merun din Smart Bro yung pinsan ko binili nya ang pangit din lagi nadi disconnect after 2 hours gamitin at hindi rin masyadong makapag download. Hindi naman ako nagda download except for files minsan so gusto ko sanang malaman if pwedeng ipa open yung prepaid plug in ng Sun?

  • ysabella

    pano po gumawa ng authorazation letter sa sun? anu yung ilalagay?

    • LIna Palabyab

      please help me connect to my broadband wirleless suncell… message: you can’t before register an available network….

  • vinsoy

    The stupidest customer representatives there has been — and I don’t feel bad for using the word “stupid.” I’m very dissatisfied with the service. I asked a customer representative before applying to their broadband packages. I SPECIFICALLY said that it’s for business. She assured me that it would work BEST in the area. But when I started using it, there is no fuckin’ service. I called and asked if there’s a problem, the rep. said that my account is already active and that there are on going maintenance in the area and that I need to contact technical support since she COULD NOT provide me with a turn-around-time for the repair. Upon calling technical support, the rep didn’t know what say, asked to place me on hold, then BLIND TRANSFER me to a different rep. The rep then said that there are no maintenance in the area. So I was pissed. I calm myself and called again. Figuring a technical support rep could help me fix the problem. The rep didn’t know what he was doing, for fuckin’ sakes. I HATE THE SERVICE. I WOULDN’T RECOMMEND IT. FUCK THIS SERVICE. FUCK FOR ALL FALSE INFORMATION! TRAIN YOUR REPRESENTATIVES, PLEASE! AND DON’T GIVE OUT FALSE INFORMATION JUST SO WE’D GET YOUR SERVICE!!!!!

  • carlo

    If you plan on subscribing to SUN’s mobile broadband and you live in Angono/Binangonan/Muzon, then I’m saving you from the hassle by saying DONT EVER THINK ABOUT IT.
    I’ll tell you why: though SUN has 3G signal on these areas, maximum speed you can get is only 10KB~20KB only — that’s not even enough to continuously stream videos over YouTube. Their advertised 2MBps is a hoax, you can only use at most 5% of it.
    And I’m a professional ECE from Ateneo and have done various diagnostics and reconfiguration on both the hardware and software side. It turns out that the bottleneck is the network itself — the sheer number of subscribers SHARING the limited network bandwith are choking themselves. It makes you wonder why SUN continues accepting subscribers for these areas whereas they are not even UPGRADING their system to cater overwhelming number of subscribers (got ‘insider information’ from a friend).
    I am one DISAPPOINTED subscriber and I’m telling you — they’ll do EVERYTHING to make you CONTINUE PAYING for their substandard service like what they’re doing to me. I had my subscription cancelled — I’m NOT even USING it, but I’m still paying for it because SUN is threating me of legal actions/ will sue me if I dont pay. HELP ME!

    • vinsoy

      Try to ask for a rebate for the inconvenience. It’s that bond they have! Geez! Pisses me too.

    • JJ

      YES 10-20 kb and sometimes it go 0 at all! sun broadband 3G is the worst internet I ever try and still no choice using it!

      I applied first to Globe but when they checked my location they immediately told me that our area is under low reception.

      And because Sun network is near to us and I thought their commercial is real! “Fast and reliable!”… It’s ALL REGRET!

      Though there was a time it’s fast at midnight but most of the time especially day time… “Just Yahoo messenger took me “ONE WHOLE DAY” That’s SUN BROADBAND 3G!

  • Jake

    Hello there! I’ve almost read all the posts here. I’m a 799 plan postpaid SBW subscriber. Yeah, I really agree on those other subscribers that experienced the good speed connection for the first couple of months but then turn out in a mind freaking low connection. I already did all the tweaks i can apply just to speed it up but got nothing. I read certain post that the speed a subscriber should obtain is 80% of the speed you’ve applied in. Mine was 3.2 mbps and luckily the connection hits upto 1.3mbps(saw on the SBW montoring). But of course, I don’t obtain that speed for everyday. During peak hours, there are moments that i really can’t connect.

    Our location doesn’t fit for any line connections that’s why the only tools that can render us internet connection is by broadband. Even wi-max of globe can’t! And also, we have internet shop. And that one broadband supplies all our 11 computers(I just did some experiments and boom, there’s the result ☺. For the first couple months, i didn’t have problem even if i shared the connection of one broadband to several computers. But I noticed after my 6 months subscription on SUN, the speed seems dropping low. At morning between 6 – 2(that’s the time i opened our shop) the connection is good. Then afterwards, it slow down.

    I just wonder if the SUN company lessen the bandwidth i supposed to obtain. :3

    (Let’s be friend in facebook: https://www.facebook.com/LaLabzscuzxa)