Globe Telecom reverses charges on the P3 million phone bill

Globe didn’t waste any time fixing the anomalous phone bill charged to Mr. Elmer de Guzman who went home from a trip abroad to find his bill from Globe amounting to over P3 million. On an official statement from Globe, it was a system glitch on their part that caused the insane charges on the billing. Although, the roaming data breakdown and its charges (P2.51 per 10kb of data) are correct, the system did not apply the zero rate from the Bridge DataRoam Unlimited promo that Mr. de Guzman subscribed to. Globe has already reversed the charges to reflect the correct amount in the billing statement and will investigate if there are similar instances with other BDU or BDUP promo subscribers. Here’s Globe Telecom’s official statement. We wish to clarify the issue concerning the mobile phone charges of Mr. Elmer de Guzman, a postpaid subscriber of Globe Telecom. We acknowledge that Mr. De Guzman did enroll in the Bridge DataRoam Unlimited promo last November 10, 2013. By enrolling in the promo, the subscriber would not have to pay the regular rate of P2.51 per 10 kilobyte of data.   Based on our record, the subscriber data usage was at 11,139,210KB which would amount to more than P3million inclusive of surcharges and VAT. Unfortunately, based on our initial findings, the system did not apply the correct zero rate for promos on the data usage which inadvertently caused the bill shock.  While this is an isolated case, we are taking a proactive step to investigate if there are similar instances in areas other than the UAE where the BDU Roaming promo is being offered. Globe has reversed the charges to reflect the correct amount in the subscriber’s billing statement.  We assure our subscribers that queries on their billing statements are welcome and clarifications will continue to be given priority by our customer service personnel. We deeply value the trust of our customers and we look forward to strengthening relations with our customers further. Related posts: Globe tightens...

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Globe brings you the real free mobile Facebook experience

Free Facebook access on mobile phones has been around before but usually it has limitations. You can only access the mobile version through your web browser and features are limited to mainly just reading and posting status. Facebook’s VP of partnerships, Chris Daniels along with Globe Telecom CEO, Ernest Cu and host Robbie Domingo during Globe’s Free FB launch at the Globe Tower Now Globe has partnered with Facebook to bring you the real free mobile Facebook experience whether you’re using a mobile browser or a Facebook app on your iPhone, Android, Windows Phone, Symbian, or even Facebook app for the feature phone. For some reason, Globe is saying Facebook for BlackBerry does not work with this promo. Anyway, not only can you post status or read your news feed, you can also chat with people, add friends, post photos and videos, view any Facebook content including videos, and whatever your Facebook app is capable of doing. You can even sign up for a Facebook account without incurring any data charges with this promo. All of these are for free whether you’re on Globe postpaid or prepaid, or even a TM subscriber. Once you click on an outside link, say a Youtube or a 9gag link, a prompt will say that regular charges will start and if you want to continue accessing that link. Still, this service will save a lot of bandwidth if you’re subscribing to MB-based data buckets. Globe is targeting Filipinos who can only access Facebook when there’s free WiFi, usually those who own feature phones or semi-smartphones. With this free service, these Facebook users can access their account even without any load. Along with this Free FB promo, Globe is now allowing prepaid users to get a 10MB data plan loan when they don’t have any load. They will be charged P10 on their next top-up. “Facebook’s mission is to give people the power to share and make the world more open and connected,” said Chris Daniels, VP of partnerships...

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Globe HealthCloud, healthcare apps on the cloud from Globe by LiFEDATA

Software development company LiFEDATA Systems, Inc. partnered with Globe Telecom to bring us HealthCloud, a suite of healthcare apps made accessible through the Globe’s Cloud Solutions portfolio. The Globe HealthCloud is a paperless clinic management system that allows doctor to focus more on patient care. It has 3 major applications: HealthCloud MD, HealthCloud Patient, and HealthCloud HMO. HealthCloud MD is an Electronic Medical Record (EMR) system that compiles a patient’s medical files, detailing personal profiles, past medical histories and diagnoses, past and current medical charts, and other significant health information for easy and convenient retrieval,  especially in emergency situations. Aside from the complete clinical documentation, the system also features a calendar and scheduling function, custom templates, doctor’s and nurse’s notes, e-prescription and many other functions. HealthCloud Patient is an electronic health information system for patients, allowing them to store and organize their personal health record, schedule and manage medical appointments, and easily check HMO utilization. HealthCloud HMO is an electronic tool that revolutionizes the HMO process, designed to help HMO administrators and members improve procedures at less cost. The system features a directory of HMO-accredited doctors with their specializations as well as HMO-accredited hospitals, clinics and laboratories. It also links doctors with their respective hospitals/clinics, schedules management of doctors and appointment requests, and facilitates claims receptions, collection of requirements, and approval. Globe HealthCloud is just a part of the new innovations of LiFEDATA Systems, Inc. that will be showcased in this year’s Digital LiFE Congress and Expo, the biggest innovation expo for 2013. This expo happens on November 14-16 at the World Trade Center, Pasay City, and has four conference tracks for Healthcare and Wellness, Business and Technology, E.D.G.E (Education, Design, Games, and Entertainment), and Lifestyle and Tourism, plus a track on home and living. Related posts: No related...

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ABS-CBN and Globe Telecom embark on a network-sharing agreement

Broadcast pioneer ABS-CBN recently announced the expansion of its telecommunication business via a network sharing agreement with Telecom. This partnership enables ABS-CBN to deliver its content and telecoms services on mobile devices. ABS-CBN Convergence president and managing director Carlo Katigbak said this newest pioneering move aims to create a new experience for Filipinos by expanding their access to ABS-CBN content on mobile devices. “We have come to realize that the mobile internet is going to become one of the most important platforms for delivering content to our audiences.  We believe that in the same way television revolutionized the mass market’s ability to receive information and entertainment, the wireless internet will be the next most important medium for our audience. Very soon, our Kapamilyas will enjoy special shows, receive our news, and interact with our stars from anywhere and anytime they want, through their tablets and cellphones.  This is just the beginning of a whole new set of mobile experiences that we will bring to subscribers of ABS-CBN Mobile,” Katigbak said. Through this partnership, Globe and ABS-CBN may share assets such as servers, towers, and switches. Globe will also provide capacity and coverage on its existing cellular mobile telephony network to ABS-CBN Convergence on a nationwide basis. Globe Telecom CEO Ernest Cu commended the partnership, saying it will create a new market for mobile users. He said, “We are happy that Globe is once again at the forefront of a pioneering effort.  We entered this partnership to provide Filipinos with more reasons to enjoy their mobile phones.  The exclusive content that ABS CBN will provide ushers in a new form of entertainment for mobile users in the Philippines. We are now seeing the gains of our network modernization and IT transformation initiatives, having new capabilities to enter into these businesses to showcase our strength and leadership.” This is not the first time that ABS-CBN has ventured into new media territory in order to deliver its programs and other content to its viewers. In the 2000s,...

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PSA: Expect minimal service disruption from Globe this March 2-5

If you’re a Globe subscriber, you’ve probably received a letter from Globe president, Ernest Cu, stating that there will be minimal service disruptions for postpaid and prepaid subscribers starting this Saturday, March 2 until March 5. The service disruption is brought by the first phase of Globe’s IT modernization program which will bring a better and simplified in-store and hotline experience to all subscribers, new tools for tracking budget, and promos tailored just for you. Fortunately, calling, texting, and browsing are not affected. What you will experience are the following: For Globe postpaid and Tattoo postpaid, subscribers will be unable to register with promos, except for all roaming promos, which will remain available even during the transition period; The first bill after migration will be delayed by three weeks, but the payment due dates will be adjusted accordingly; The bill will undergo changes depending on the cut-off date and the time Globe completes transition to the new system, with the nature of the changes to be explained as a subscriber receives the notice; and For Globe prepaid, Touch Mobile, Tattoo prepaid and Tattoo@Home, the disruption would be “minimal,” as subscribers would continue to enjoy the same service levels. [Interaksyon] Related posts: Globe Telecom to push for Q4 WiMax launch Globe launches AppZone website Globe to offer Nokia’s first Windows Phone, the Lumia 800 Globe Telecom ventures into VoIP, partners with Vonage Globe partners with Amdocs to bring you personalized customer experience Advisory: Globe subscribers may have problems connecting to Sun Cellular...

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Globe Telecom claims interconnection problems not their fault

Last week there were complaints from Globe subscribers experiencing  problems with interconnection and SMS transactions between its network and other telcos. Globe Telecom was quick to issue a statement claiming that their network is fine and is running smoothly despite reports that a lot of subscribers had difficulty in processing text messages from other networks. “Our network is not experiencing any difficulty in handling SMS traffic across networks. As far as our technical monitoring is concerned, there were no incidences of failed connections with other telco companies, whether on calls or text messages,” said Globe Head of Corporate Communications Yoly Crisanto. “Our technical group reported that our network’s integrity using both the modernized as well as the remaining legacy infrastructure is uncompromised and currently performs at its peak. There may be times when non-Globe subscribers may experience difficulty sending texts to our network but the problem may have to do with their transmitting home network,” she added. Crisanto cited the case of Sun Cellular’s link congestion which is affecting inter-operator SMS traffic. “There is an ongoing negotiation with Sun to upgrade their links to better serve Globe customers,” she said further. “We urge the public not to heed negative statements and advisories that are contrary to the actual situation on the ground,” said Crisanto. “Our messaging platform is performing well, especially in light of our current modernization program, whether we receive from or send to other networks.” Related posts: Globe Telecom to push for Q4 WiMax launch Globe launches AppZone website Manila airports get free WiFi courtesy of Globe Globe to offer Nokia’s first Windows Phone, the Lumia 800 Globe Telecom ventures into VoIP, partners with Vonage Globe partners with Amdocs to bring you personalized customer...

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Globe bares iPhone 5 plans, lock-up period not a problem

The Apple iPhone 5 is set to be launched next Friday, December 14 and Globe just announced their pricing plans for both prepaid and postpaid. iPhone 5 on Globe Prepaid starts at Php35,400 for the 16GB version while it’s free for Globe’s PostPaid Plan 2499. Here’s the rest of the iPhone 5 pricing plan for Globe subscribers. Cash-out Prepaid All Unli Plan 299 Plan 499 Plan 999 Plan 1799 Plan 2499 Plan 3799 Plan 5K Plan 10K 16GB 35,400 26,400 28,800 25,200 19,200 4,800 FREE FREE FREE FREE 32GB 40,800 31,200 33,336 29,976 23,976 10,080 4,800 FREE FREE FREE 64GB 46,300 36,000 38,136 34,560 30,000 15,096 10,080 4,800 FREE FREE Globe is offering the iPhone 5 at 0% interest plan for up to 24 months with the following credit cards: Allied Bank, BDO, BPI, Citibank, East West Bank, HSBC, Metrobank/PS Bank, RCBC/Bankard, Security Bank/Diners Club, and Union Bank. To make it more appealing for current postpaid subscribers, you’re allowed to “reset” your contract and get as much as 72% discount when you get the iPhone 5. Globe iPhone 5 postpaid subscribers will also get free 4 months insurance worth Php1,596 via Globe Gadget Care to give your phone protection from accidental damage, theft, or robbery. To top it off, until the end of the year, Globe is also offering up to 50% off on iPhone 5 accessories from brands such as Belkin, Moshi, Ozaki, In Case and more. [Globe] If you want to compare it with Smart’s offering, you can find their pricing details here.   Related posts: Globe Duo: Mobile & Landline in 1 SIM Globe SuperUnli 25 is not so unlimited after all? Globe to offer Nokia’s first Windows Phone, the Lumia 800 Globe bares pricing plan for Samsung Galaxy S III, pre-order’s up Globe brings out nano-SIMs for early iPhone 5...

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Globe experiencing network issues in some parts of NCR

Sep 03, 12 Globe experiencing network issues in some parts of NCR

Posted by in Business

Globe recently issued a statement on their Facebook and Twitter accounts that they’re currently fixing a network issue affecting subscribers in some parts of NCR. Affected areas include: Las Pinas Makati Muntinlupa Manila Paranaque Pasay Taguig Caloocan Cabuyao No timetable was announced but as expected, the company assures you that they are doing everything to resolve the issue. Globe Telecoms is expected to launch their own LTE network service this month. We were assured though that deploying those LTE base stations will not affect their regular network service so it must be something else. I for one have been experiencing problems in their network since last week. Getting delayed messages even from Globe numbers. Signal drops intermittently even if the area is supposed to have a strong Globe signal. Sometimes, it’s hard for Globe to Globe calls to connect. Any reports on your end? UPDATE: Globe issued an official statement on what actually happened and informs us that everything’s back to normal. Following an initial statement released in social media, Globe said that the connectivity issues experienced were due to signalling problems within its existing legacy network.  Contrary to being spread by unscrupulous parties in the social media, a router supplied by a leading US vendor malfunctioned and had to be reconfigured. This has resulted in Globe customers experiencing difficulty making and receiving calls in some parts of Las Pinas, Muntinlupa, Paranaque as well as parts of Manila and Pasay this weekend. The issue was detected Saturday and was partially resolved by Sunday. As of press time, the problem has been completely resolved and all services in the affected areas are back to normal. Globe will also be replacing this system in conjunction with its new network build. Related posts: Globe Telecom to push for Q4 WiMax launch Globe launches AppZone website Manila airports get free WiFi courtesy of Globe Globe to offer Nokia’s first Windows Phone, the Lumia 800 Globe Telecom ventures into VoIP, partners with Vonage Globe partners with Amdocs to bring you...

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Globe’s LTE network set for commercial availability this September

Earlier today, Globe Telecom officially announced the availability of its fourth generation LTE network for broadband and mobile use. Although no exact date was given, Globe’s LTE will be available in September 2012 through their Tattoo brand. Consequently, 4G LTE for mobile will be available by the fourth quarter of 2012 along with LTE-capable handsets and tablets. “By September of this year, it’s all systems go to launch the 4G LTE network of Globe. On top of just offering the fastest speeds on the country’s best broadband service, Tattoo, Globe will offer 4G LTE on a full range of mobile phones by the fourth quarter of the year,” said Peter Bithos, Senior Advisor for Consumer Business of Globe Telecom. Instead of putting up numerous LTE spots with limited range within the metro, Globe is focusing on areas where they expect high number of LTE users. As such, their first target is Makati where they will provide large contiguous areas of coverage for subscribers in the commercial and residential district. This lets you enjoy your LTE subscription in a wider area instead of being stuck in one spot. Globe will quickly expand their 4G LTE to cover regions across Manila, the three major capital cities and select regions across the country. With Globe’s LTE connection, tests in highly populated areas in Metro Manila yielded up to 60 mbps downlink data throughput rate.  To date, Globe has a total of 2,700 4G sites all over the country and expects to increase that number to 4,000 before the year ends. If you’re wondering about plans, pricing and handset details, mums the word on that one despite continuous pestering from the media. We’ll just have to wait for their official launch soon. Related posts: Globe HSPA+ Speed Test Demo Huawei brought their own 4G solution to the Philippines via LTE Road Show Globe unveils 4G devices to utilize HSPA+ network Manila airports get free WiFi courtesy of Globe Globe Telecom ventures into VoIP, partners with Vonage SMART LTE...

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Advisory: Globe subscribers may have problems connecting to Sun Cellular subscribers

Earlier today, Globe issued a public advisory for its subscribers who may experience problems making and receiving voice calls as well as sending and receiving text messages from subscribers of Sun Cellular. According to an initial investigation by Globe, there is a glitch in the interconnection facility of the Cellular Mobile Telephone System (CMTS) of Digitel Mobile Philippines (Sun Cellular). Globe and Sun network engineers are already working on it though to restore the interconnect to its normal level. As a temporary solution, Globe has re-routed voice call traffic with Sun Cellular to an alternate facility to help connect calls to and from Sun Cellular subscribers. It’s just a way to alleviate the problem so you may still experience difficulties at times. Globe is asking for your patience as they work with Sun Cellular for full service restoration. Related posts: No related...

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