Western Digital opens first service center in the Philippines

Western Digital officially announced today the opening of its first service center in the country to strengthen distribution and end-user support of its products. The WD service center will cater to all customers of WD products which includes internal and external hard drives, as well as their popular range of home entertainment products.

Not only will customers get quick and local support for their products, this service center will also provide speedy RMA service assistance. Before, if your hard drive needs replacement, local distributors have to ship it back to Singapore and have wait for a replacement.

Having a local service center, customers will be able to bring their in-warranty drives to WD Service Center and receive their replacement drive immediately. If the required model is not available, WD Service Center representatives will contact customers for collection of their replacement drives once ready. This warranty service is available on all WD products sold through WD authorized distribution channels in the Philippines.

The Philippine WD Service Center is located at 2111 Chino Roces avenue corner Urban Avenue, Makati City. Operating hours are as follows:

  • Monday – 8AM to 5PM
  • Tuesday to Friday – 8AM to 6PM
  • Saturday – 8AM to 12PM
  • Sundays and Holidays – Closed

For more information on the warranty terms and limitations, please visit http://support.wdc.com/warranty/policy.asp.


  1. Just W-O-W! Great news indeed!

  2. Griswold /

    yown!! finally. malapit ba ito sir sa oriental gardens ba yun?

  3. thejorlanb /

    Sakto! I was thinking kung anong brand bibilhin ko, might go for WD because of this..

  4. juliecerra /

    Hi dito din po ba pwedeng magpa recover ng files? nakalagay po kasi na ” you need to format DRive I before you use it” ano po ang pwede ko magawa need ko po talaga marecover :(
    Thank you!

    • i don’t think they do file recovery. pag ganyan na corrupt ata yung MBR and malala yun.

    • Jepoy Hilario /

      Sir Calvin,yun din problem ko,i have WD 1TB,bigla na lang di sya madetect ng pc ko,nung dinala ko sa binilhan ko,willing naman silang palitan,kasi under warrantty pa sya,kaso meron din akong kailangan na mga files,kaya plan ko sana dalhin dito sa service center ng WD para marecover yung mga files,san ko po kaya pede dalhin for recovery? anyone po na may alam ng contact number ng wd service center?

      thank you!

      • Marilet I. Estrella /

        Same problem din po na encounter ko.. I really want to recover all my files in WD EHD but cant detect anymore……….Help help …………

  5. Nice. Lalong WD na ang bibilhin kong external HD next :)

  6. Yun din po question ko, kasi I do have a WD 320GB caviar se..
    bios can’t detect it. I’ve researched na on how to fix this, and I learned that you need to replace the main board of the hard drive. so do they fix this kind of problem even though you don’t have a warranty? cause this hard drive was originally came from UAE and was built on a pc.

  7. papaano po ang File Recovery ksi kahit na palitan ksi under warranty pa pero ang important ay yung files sa loob. san po ba pwede ipa recover ang files?

    • hindi nila sinabi kung marerecover pa?

      • sa singapore daw ang pwede magrecover… so malaking gastusan ito

        • Aina Enriquez /

          Will, ibig ba sabihin WALA MAGAGAWA ang WD service center with this prob?

          • wla nga silang magagawa kundi palitan ang unit.. so hindi ko alam kung bakit sila tinawag na service center dahil wla naman service na gagawin sa defective na units nila

          • Michael /

            Same din ang problem ko na dedetect siya kaso NEED daw IFORMAT yung WD MY PASSPORT 1TB 3.0 ko. Tapos na Warranty ng HDD external ko so meaning wala na po ako sir magagawa dun? Pano po marerecover ang mga files ko? Anyone please help and thanks for advance :)

  8. Pano po ang File Recovery? San po pwede dalin dahil dun sa service center sa Chino Roces palit lang ang pwede kahit under warranty pa.

  9. Rey Anthony /

    Sir question lang po.

    What if sa UAE pa binili ung hdd then the box is nowhere to find so how can i check the warranty of the HDD. Bigay lang kasi sakin ng kapatid ko ito eh.

    Hope for your quick response. Thank you!

  10. Adriane /


    tanung lng po….
    WD mypassport. pag isasaksak ko na ung usb sa port may tumutunog gling sa harddrive ko…. tpos d lumalabas sa bc ko …..

    • CHERAP /

      gudday..WD My book essential 3TB yung sakin pariho tau ng setwasyun…my tumutunog din galing sa harddrive ko.at hindi ma read ang laman nga HDD.

  11. benjhie /

    The service center will only repair their stuff which is still within the warranty period! If your WD equipment fails after the warranty period, then it’s a piece of junk! That’s what they said at their call center.

  12. CHERAP /

    i have my externalharddrive 3TB WD my book essential.after 6month used ko,ngaun bigla nlng hindi mag open,hindi na ma read ng laptop ko ang laman,talagang totaly “acces file denied”…hindi nmn na bagsak..anu pweding gawin dito.?hope u reply tnx…by thw ma repair pa ba to.?

  13. Same this happen to me last Dec 26th. I lost all files in my WD extrenal hard drive. Please help recover.


  14. MAE-CESS /


  15. Emeer Macapili /

    naku… Ganun din ako.. Sa akin, internal hdd naman sa akin.. Isang gabi ay kakatapos ko lang gumamit ng pc. Then pag-open ko,hindi na sya madetect ng pc ko. Tapos pinakinggan ko kung umaandar pa ung hdd ko. So dun ko nalaman na hindi na pala gumagana. Papanu na kaya un? Wala naman akong ginawa kahit bagsak. May mga importanteng files pa naman ako dun.. Sana pwede pa marecover un.

  16. Jack Jacinto /

    Hi. How much is your WDBLGT0040KBK-SESN 4TB and WD20EFRX 2TB 7200rpm SATA? Thanks.

  17. Dalen /

    Meron akong WD external hard drive 500g, ginawa ko syang back up storage ng laptop ko nung binalik ko ito sa manufacturing default . .Then lahat ng files ko ay nawala dun sa external ko at naging iba yung format nya. . naging ( fat32 ). .Yung 500g po ay naging 30g nalang. Anu po kaya ang pwedeng gawin.?

  18. Danikol /

    my 1TB WD usb port was recently damage and need a replacement, can they fix it? it is a gift from my brother working in dubai. what is the hotline number of the service center if there is any?

  19. jon_rob /

    Where can I buy a power supply adapter for my 1TB WD?…My adapter just broke up.. Thanks guys!

  20. do they fix hard disks that aren’t readable? I feel like an idiot, I dropped my beloved terabyte and now my laptop can’t read it. anyone know how much it costs to get it fixed?

  21. walang kwentang customer service na to, dinala ko yong WD my passport ko dahil wala din kwenta at ayaw gumana ang sasabihin lang nong babae eh magrequest pa daw ako ng warranty dahil sa US ko nabili ni hindi man lang check kung anong problem!!!!!!!!

  22. Wat the heck?? They said it was in cebu! I’m in cebu now! Potek!

  23. Any tel no? So i can call first to inquire re service of media players. I live in southern tagalog area.

  24. Sir how many days can the manufacturer be able to return my defective WD passport external hard drive. I need it already. I need it this month. February 7 pa yun, but hanggang ngayun WALA PA. Please HELP ME SIR.

  25. I bought WD external hard drive from SM Davao. But my laptop can read it. So, i returned it the store to be fix because it is under the warranty period. That was last Feb. 7, but until today it is not returned, fixed or replaced if not fixable. Please Sir i want to know wHen can i have my hard drive back. i need it badly. Please help me.

  26. I bought WD external hard drive from SM Davao. But my laptop CANNOT read nor detect it. So, i returned it the store to be fix because it is under the warranty period. That was last Feb. 7, but until today it is not returned, fixed or replaced if not fixable. Please Sir i want to know wHen can i have my hard drive back. i need it badly. Please help me SIR.

  27. RIED /

    Anu po ba Ibig sabihin ng “The request could not be performed beacuse of an I/O device error.” anu po ibig sabihin nyan at panu ko po ba sya ma recover ung mga files


  28. ask ko lng po if alam nyo kung pano i repair ung wd elements ko, 500 gb. may ilaw lng sya at nagvibrate pero d na detect ng pc. ang inccident ksi e naghang ung lapop then hinila ng kuya ko, after nun ndi n binasa ng laptop. may idea po b kyo? and maaayos b ito ng wd services?

  29. Alexis Torres /

    Sira po hard drive ko western digital. Saan pwedeng I mail para mapalitan na? Under warranty pa naman.

  30. cybermix /

    how can i fix data error cyclic redundancy.. tnx


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