Due to some internal issues, Apple has transmitted a revocation of reseller status to Ynzal Philippines. Letters circulated to Ynzal clients indicate the reasons for this termination:
July 18, 2008
To all our patrons, customers and friends,
We regret to inform you that Ynzal Marketing Corp. will cease to be an Authorized Apple Reseller beginning July 29th. We received notice from Apple recently that we will no longer be accredited as an authorized reseller by July 29, 2008 pursuant to clause 13 B (i) of our Authorized Apple Reseller Sales Agreement (which states that “Apple can terminate the Agreement at any time, with or without cause, on 30 days written notice”).
Last June 4, Apple called our attention because of a complaint by one customer who requested to repair his unit. Apple claimed we have committed irregularities in the warranty procedures for this particular unit.
We have immediately acted on the complaint and resolved the matter with the customer. Our own internal investigations reveal that we have mistakenly encoded a different serial number on our Sales Invoice resulting in a lot of confusion.
We have appealed to Apple for reconsideration by showing them that there was no irregularity at all. We are hoping that Apple would see the merits of our appeal and realize that it was just a case of inadvertence and misunderstanding. Up to now, we have yet to receive a reply from Apple regarding our appeal.
Rest assured however, we will continue to provide our best-in-breed solutions, name-brand products and after market peripherals through the services you came to love.
We are looking forward to your continuous support.
Ynzal has until July 29, 2008 to appeal this decision. It is also uncertain where Ynzal customers will claim warranty and service of their Apple products.