I tell you peeps, riding any of their bus is a one big hassle!!!
Specially during holidays wherein they are still operating some of their bus which are already and is so obvious that are for retirement- in terms of capability to give a good transportation service (also watch-out for the insects coming out from the seat covers).
I have been a traveler for the past 11 years, one thing i could say... DAGUPAN BUS LINE MANAGEMENT AND SERVICES SEEMS TO GO DOWN EACH YEAR.. -try to visit their terminal station specially the one handling trips going to tuguegarao-
there you will see how lousy their management is... TRY but DONT TRY I SUGGEST - riding on their trips for you to discover how unsure, unsafe and irritable your trip will become - ALL THEIR DRIVERS AND CONDUCTORS AFTER IS TO GET MORE PASSENGERS REGARDLESS OF OVERLOADING!!! (LTO OFFICERS!!!! PLS DO YOUR JOB ABOUT IT...)
They even pick-up passengers along the way which are only going to have a ride up to the next town - (TO OUR LTO OFFICERS, is this allowed for provincial trips - who are supposedly must travel strictly straight from its terminal, 'coz what happened is that DAGUPAN BUS LINES acts with no difference with the jeepneys in the province which causes trips to get delayed due to several stops.)
WHAT'S ANNOYING IS THE BEHAVIOUR OF THEIR PERSONNELS... is there a rule that you cannot refund your fare if the bus is going to be delayed due to technical problems?....
I encountered just this January 1, wherein I was expecting a fast travel time from Dagupan bus because me and my sister need to be in QC before 6am of January 2 it so happened that after riding a Dagupan Bus in Ilagan at 630pm and able to travel for about 45 minutes reaching cauayan isabela - the bus was accidentally had a 2 flat tires and caused the it to stop and change its tires (the process took more than an hour) - but on its first 20mins, i already went to the conductor and ask when will it be done?, He just answered me with sigh and a follow up statement of "madali nalang po yan"- i responded "madali nalang e nakakaisang gulong palang ang natatanggal" - TAKE NOTE: they were unmounting the tires in a very manual manner...- so in response to the conductors well behave manner of addressing its passengers inquiry- I suggested to refund our fare instead so we can transfer to another bus which I am hoping that time could give a better transpo service to us - BUT GUESS WHAT...???? the conductors' answer was so irritating!!! he answered in a sarcastic manner: "hindi po pwede, buti po sana kung my inspector dito - dapat po kasi ngpa-transfer kayo kanina dun sa isa naming bus" - saying all those stuff as if he advised us that the bus had a flat tire and if we want we can transfer to another bus in the first place. WHATS MORE ANNOYING IS THAT- THEY DONT ANNOUNCE WHATS HAPPENING, IF YOU DONT GO DOWN AND SEE IT YOURSELF YOU WONT KNOW ANYTHING!!!- this scenario shows how much DAGUPAN BUS LINE'S PERSONNEL DOESNT CARE ABOUT THEIR PASSENGERS.
After an irritating more than an hour delay in cauayan isabela - we end up delayed again for another more than an hour in the Dagupan Bus Line's last bus stop station in Aritao nueva vizcaya for some reason no one from the Dagupan Bus Personnel were able to explain... after that 2nd delay we end up again for another delay some where nueva ecija wherein the Bus had a 2 flat tires again- so we had a delay again for about 45 min this time...TAKE NOTE: WE HEARD NOTHING FROM THE DAGUPAN BUS DRIVERS AND CONDUCTOR ABOUT THE CAUSE OF THE SAID THREE DELAYS.
ONE MORE!!... after the 3rd and thanks God the last delay - the bus we were riding end up fetching all the passengers from another dagupan bus that was totally became incapable to travel after reaching Gapan Nueva Ecija.. NOTE: the bus we were riding was already full Packed, so the transferred passengers end up standing in the center isle until reaching Cubao.
WHAT A LOUSY SERVICE ISNT IT?? WHAT AN IRRITATING TRIP ISNT IT??? WANNA EXPERIENCE THE SAME THING?- GO GET YOURSELF RIDE A DAGUPAN BUS... BUT GOODLUCK(",
FOR MY FELLOW COMMUTERS: WAG NYO PONG PANGHINAYANGAN ANG DAGDAG NA ISANG DAANG PISO SA INYONG MGA PAMASAHE SA PAG-UWI NINYO SA CAGAYAN O ISABELA MAN SA PAGSAKAY SA IBANG BUS MALIBAN SA DAGUPAN, SAPAGKAT ANG KAPALIT NAMAN PO NIYON AY ISANG MAS SIGURO, MAS LIGTAS AT MAS MAAYOS NA BIYAHE.