Last week, HP announced their new remote print management services for enterprise customers. Managed Print Services allow large businesses to focus on business instead of mundane things such as making sure that print services within the company are working perfectly.
“Enterprise businesses are looking for ways to reduce costs and improve business efficiencies,” said Jesus Varela, Vice President and General Manager, Managed Services, Printing and Personal Systems, APAC and Japan, HP. “HP has enhanced its printing offerings across services, devices and solutions for enterprises who can benefit from HP’s proven expertise in optimizing infrastructure, managing print environments and improving workflow.”
Imagine a huge corporation with multiple printers scattered in different locations. Instead of having IT personnel deal with simple things such as toner replacement or malfunctioning printers, HP’s Managed Print Services will take such things off your hands. HP’s new remote management services incorporate analytics to pre-empt device maintenance and extend HP’s suite of remote support services that include supplies replenishment, fleet and solution optimization as well as integration with customer systems and processes.
HP’s remote management and support centers for customers in Asia Pacific are based in Australia, China, India, Thailand, and Indonesia. They provide round-the-clock proactive fleet monitoring and management as well as local language support for customers in the region. They also deploy world-class processes and tools to provide excellent customer service with minimal impact to business continuity.