If you are currently experiencing touch issues with your iPhone X, you’re in luck because Apple just launched a display module replacement program to address this. Users have reported complaints such as part of the display failing to respond to touch, to displays reacting without being touched at all.
The said error can affect any iPhone X device, as there were no serial number checks or batch production outlines when the units hit the market. Circulation of user complaints is gaining traction on forums online, which could directly affect sales if left unaddressed.
Apple is now offering an option for a free mail-in service to get a display module replacement. Simply head on over to an authorized Apple retail store or an authorized Apple Service Provider. Apple also advises users to back up their information on iCloud before having their units repaired, and other damages aside from the display module need to be repaired first before sending in the units.
This replacement program does not extend the warranty coverage of the iPhone X, and repairs will only take place in the original country where the phone was purchased. The program also covers defective iPhone units for three years after the first retail sale of the phone. You can also contact Apple Support to claim a refund should users already paid for a repair on the display module.
To learn more about the program, you can check out the official site for Apple Support in the Philippines.