After several complaints of cracked screens and easily-scratched surfaces, Apple has now admitted that a number of iPOD Nanos are indeed flawed.
In addressing the broken screens, the first of the two issues, Apple said that they have tracked down the problem. “œThis is a real but minor issue involving a vendor quality problem in a small number of units,” Schiller told MacCentral. “œIn fact, this issue has affected less than 1/10 of 1 percent of the total iPod nano units that we’ve shipped. It is not a design issue.”
Schiller said that if customers find they have this problem, all they have to do is contact AppleCare and their iPod will be replaced.
The second issue deals with complaints posted on Web sites that say the iPod nano screen scratches too easy, perhaps even being more susceptible to scratching than previous iPod models. Apple said that the screens on the iPod nano are made with the same material that is found in the company’s fourth-generation iPod, which, to date, is complaint free.
“œWe have received very few calls from customers reporting this problem ““ we do not think this is a widespread issue,” said Schiller. “œIf customers are concerned about scratching we suggest they use one of the many iPod nano cases to protect their iPod.”
Read the whole article here.
It surely is good to know that a technology giant like Apple do take consumer complaints seriously.