One reader, Carmencita, sent us a question:
I bought a 300 peso load two weeks ago and made 2 or 3 calls. After about one week I was out of time on my load. I bought another 300 peso load Monday the 2nd of Oct and have made two phone calls and no text messages but this afternoon (4 Oct) I find that I am out of load again. I have had my phone locked at all times when I’m not using it to call someone.
Is it possible for someone to steal my load? Nobody else has had access to the phone except me. What can I do about this?
Long gone are the days that cellphones can be easily/cheaply cloned and it doesn’t make sense to clone a prepaid account as it has limited use.
If you are positively sure that you have not used most of your load and nobody else may have used it then you can call customer support of your provider and inform them of the issue.
There have been numerous cases before of e-loads not being credited properly. I’m sure there’s a glitch in their system that may have caused this and they won’t admit it though even if it’s true.