NEO Upgrades their NEO Care Service Centers

After the successful launch of the Elan L4300 3D Notebook last October, NEO again gave their customers another reason to celebrate with the introduction of the upgraded NEO Care Service Centers.

The upgraded NEO Care Service is part of NEO’s commitment in bringing a world class technical product support to all NEO users nationwide. “The upgraded NEO Care Service is a collaboration of Improved Inventory Management, Upgraded Service Stations, Better Equipped Professionals & Quality Control Procedures”, said Mr. Gerson Sullano, NEO Care Customer Service Manager.

NEO has also been continuously providing their people with the relevant product and skills trainings to further enhance both their technical and soft skills. This, together with the upgraded service centers ensures the customers of a competent support staff and technicians and a hassle-free After Sales Service.

Moreover, customers can now also leverage on NEO’s online services to keep track of the status of their serviced laptops thru SMS Caster or thru their online tracking system, “œTrack My Service”.  Users can also download their laptop’s drivers online via Driver Support.

The NEO Care Service Centers can be found in major cities like Metro Manila, Cebu and Davao. They also have a wide network of NEO Authorized Service Centers nationwide and Showrooms which offers Face-to-Face Resolution for immediate repairs.

To NEO users out there who have required technical support from their before, how was the experience?

Check out NEO’s official website for more info.

NEO Customer SupportNEO Contact Nos.


Ms. Mutya Syling (NEO VP for Planning and Operations)


Mr. Gerson Sullano (NEO Customer Service Manager)

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  • my NEO model B1230/ATOM N270(1.66hz) i have been experiance i flickering of LCD, i already go to one of your branch….to fix this problem but…after 3 week they say dot they replace the LCD cable but its keeps coming back again the problem….so what would bee…pls. help me…tnks

  • mark maravilla

    wer i can buy the battery pack of my basic b3350 red neo laptop modelof battery pack is M1100 BAT-3 11.1v 2200 mAh 24.42wh li ion battery pack im here in bacolod city negros occidental do you have branch here or service centers reply sooon thax

  • I am a neo netbook user. what is the problem if my windows 7 shut down after 5 seconds? is there any problem with my hardware?

  • manilyn

    where can i find the neo service center here in cebu. I went to Sm cebu but i couldnt find the service center. There was a neo service center before there but i couldnt find it now. I dont know where to find the service center now in Cebu. thank you…

    • Romer

      nasa old sss building ang neo service center sa cebu

  • joanna

    Hi. I have neo laptop but the mouse pad doesnt work properly and aswell as if i insert usb it always says "usb not recognize" please help me with this problem. Thanks.

  • where can i find the neo service center here in muntinlupa city

  • ilovesakura531 m

    where’s the service center sa Cebu? my laptop won’t power on