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PLDT unveils cloud-based Contact Center service

If you want to start your own contact center company, or want to add a contact center operations in your company without having to outsource or spend a lot on capital expenditures, PLDT has something that might just suit your needs.


Launched a few days ago, PLDT’s Cloud CCaaS or Contact Center as a Service is the first cloud-based Contact Center service in the country. This service provides software licensing through the cloud as well as managed ICT for contact center requirements. It is a cost-effective solution for application licensing by charging on a per-minute or per-use, per-application basis which should reduce operational costs as well. It also allows for rapid scaling of applications and softwares based on the demands of your business.

PLDT Cloud CCaaS provides enterprises’ contact center operations with vital applications including conversational and PCI-compliant interactive voice response (IVR), Automatic Call Distribution (ACD) and Reporting and Call recording. Also available are Remote office, agent performance, and Professional services for a seamless integration of back-office applications from multiple platforms.

Applications are housed in PLDT’s fortified network of world-class VITRO data centers which is a future-proof network that ensures security and reliability.

“œWith the PLDT Cloud, organizations avoid the long, painful steps of infrastructure purchasing and installation. PLDT’s cloud-based Contact-Center-as-a-Service introduces a revolutionary solution for BPOs in terms of needed flexibility and scalable performance,” said PLDT FVP and Head of PLDT ALPHA Enterprise Juan Victor I. Hernandez on PLDT’s call center solution for cloud-based efficiency.

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