In a shocking announcement, Samsung started a global recall of the Galaxy Note 7. This is due to a potential issue with the phone’s batteries.
Right now, this may just be one of the most high-profile quality control incidents in the smartphone market. The global brand confirmed the recall in a recent press conference in South Korea. Essentially, Samsung stated that faulty battery cells may be the main cause. Their full statement can be found below.
In terms of how it affects the local market, Smart Communications has already announced that they will not be releasing and selling the Samsung Galaxy Note 7 for the time being. In addition, they will also willingly assist subscribers and customers who have already purchased the unit from them.
Statement on Galaxy Note 7
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
It is good to hear that thankfully, Samsung promises to provide replacements for consumers that still have the Note 7. Be sure to tune in for more announcements regarding the Galaxy Note 7’s status in the future.
