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Smart Communications offers Phone Delivery service

Smart Communication does not stop innovating its services. From putting up its online store, they recently introduced their Phone Delivery service. Now you don’t have to line up in Wireless Centers to get your phone, Smart will deliver it to your doorstep.



Here’s how it works:

  1. Dial 848-8877 from a landline, or *887 from your Smart phone
  2.  A sales associate will respond and inform you of the various call, text, data, and phone offerings of Smart.  The agent will also help you determine which postpaid plan best suits your needs.
  3. After your decide what plan and bundled phone, the sales associate will send you an application form via e-mail
  4. You need to print, accomplish, scan and send it back to Smart ([email protected]). You also need to scan and include other documentary requirements like copies of your driver’s license or passport or other proof of identification and financial documents.
  5. Within 24 hours upon receipt of your application form, a Smart officer will call you to inform you if your application is approved or otherwise.
  6. Once approved, Smart will deliver your phone ““ which comes with a one-year warranty ““ within three to five days if you’re in Metro Manila, and five to seven days if you’re in the province.

“œSmart subscribers no longer have to look for an opening in their schedule to pick up their phone. Smart will make time for them so they can go ahead and enjoy their day. Moreover, people can now apply for a Smart postpaid subscription without leaving the house,” said Smart Customer Care Head Joy Sanchez.

The hotlines are open seven days a week, even on holidays, from 8 a.m. to 9 p.m.

This service is for bundled phone only subscriptions like the Special Edition Plan 1000. Subscribing with SIM-only is not covered.
I like it that telcos are in tight competition in terms of services, continuing to re-engineer and innovate their services. With this new development from Smart, I’m sure that lots of new subscribers who know what they want will be delighted to try and enjoy this hassle-free service.
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  • Enya

    Oh really kasi bibili ka! Sana me sistema ring ganun para sa mga replacement! Galaxy Note ko isang buwan nang di pa na re replace kesyo out of stock daw! Ni hindi kukunin contacts para kontakin ka for updates! Kaw talaga ang mag i effort na pumunta sa kanila to follow up kasi ung mga binigay nilang dummy numbers either ma rere direct ka kasi over capacity daw or ring lang ng ring! Ang hirap pag corrupt ang bansa mo kasi walang proteksyon ang consumers! Me ibinigay nga silang substitute phone ung Netphone naman nila na kung maka lag ay parang wala ng bukas!

    • jennifer reyes

      What do you mean netphone kung mka lag wala ng bukas?

  • lawrence

    I hope they come up with a similar service for retentions.


  • dTech

    Sorry na lang, wala silang kwenta sa after sales support. E yaman na nga ng mga telcos, simpleng sira lang ng phone hnd maayos or mapalitan. Diba sa milyong milyong kita nila hnd nila kayang palitan ang napakaliit na bagay sa kanila. Wew! Tapos kala mo kung sinong matitinong telco sila.

  • redmd

    Haha mag prepaid nalang kayo mga tol.

  • madali lang yan. kuha ka ng phone na nasa plan, saka mo ibenta. then bumili ka ng bagong phone.kung magkaproblema man ang phone,deretso ka na sa service center. ~http://corbylove.blogspot.com

  • Jared

    I agree with Enya.. yung galaxy note ko din kakakuha lang may problema na agad.. grabe hihiluhin ka nila na pumunta sa ibang SMART SH*T STORE para lang magtanong kung may available na replacement pero wala din! Got it from SM Mega Mall.. Pero di ako nagpatinag, until i got a request form na mag-oorder sila ng panibagong unit.. at binigyan nila ako ng reference number.. aabot pa daw yun ng 2 weeks to 1 month! cant believe it! KAKAINIS!!!!POOR ACCOUNT MANAGEMENT OF SMART! gusto ko na nga lang sana ipacut eh!

    • dTech

      Poor Smart Tel, I hope hnd manyari sa akin sa Globe yan.

  • Griswold

    buti sana kung mabilis mong macontact ang smart. ang haba ng proseso ng dadaanan mo para makapag-usap sa mga ito.

  • Hari

    Kabago-bago ko sa SMART. Isang linggo na akong hindi makatawag sa *888 na yan! Postpaid ang kinuha ko para atleast may konsiderasyon sana kayo, unlike sa Globe na its been 4 years akong postpaid subscriber, GOOD CUSTOMER SERVICE. Sa Smart, nag-uumpisa pa lang ako, VERY BAD and POOREST to the very POOR SERVICE sa lahat, lmfao! ‘SMART’ PEOPLE, pangalan lang kayo SMART and in reality, your the other way around!

  • Amon

    I am a Smart post paid plan 800 subscriber for two years. Since it’s been 2 years, so my contract ends. I decided to apply for a retention and called the *887 hotline. I was very excited about my new free phone unit. however, I got disappointed when the customer service told me that only Nokia ASHA 311 is the only available unit for now because all are out of stocks. I told her that I’m willing to wait for the other units but they do not allow reservation. badtrip lang! if wala ng stocks mas mabuti pang isara na lang ang tindahan LOL 😛

  • SMART stinks and I’ve written a blog about it, because that’s how angry and upset I was with them.


  • Mirasol

    sobrang walang kwenta tlaga yang smart wireless center nila, nagapply ako for postpaid after 1 month sasabihan lang nila ako na nawawala yung mga documents na pinasa ko. lahat ng impt docs including my payslip, coe lahat lahat id pinasa ko tapos ganun ganun lang… kaya pala walang kumokontak sakin kung anung status ng application ko kasi pala dinedma lang yung application ko tinapon ata sa basurahan ng mga tanga tangan tao sa smart sm molino tsk sayang yung effort, waste of time lang mag apply jan sa smart. walang kwenta.

  • Jane

    What are the application requirements? Please send it to my email add stated above. Tnx